Palgrave Macmillan (www.palgrave.com) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Education & Training and its reputation is good. 83% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 92% of negative reviews. Last updated 2026-08-11.
The experience of publishing with Palgrave has been laughably bad. They failed to keep my records up to date in multiple way, including my email address (leading to multiple key messages being sent to the wrong email address), my address (leading to complimentary copies being sent to the wrong address), and (embarrassingly) the repeated wrong listing of my university affiliation.
Even more problematically, the publishers somehow managed to leave the whole concluding chapter (yes a whole chapter) out of the proofs (despite this chapter being listed in the contents page.
The proofing was consistently poor, resulting in significant errors in the text.
It has been a ridiculous and embarrassing process to be part of. Never publish with Palgrave.
c
customer · 1 review · Verified ·
★★★★★
Good Service
Very timely after-sales service, processing is also more timely, the overall is satisfactory.
c
customer · 1 review · Verified ·
★★★★★
The purchasing process was easy
The purchasing process was easy, the delivery very quick.
P
P.m. Dijkstra · 9 reviews · Verified ·
★★★★★
Fast delivery for a good price
Fast delivery for a good price. Excellent books with good editing.
c
customer · 1 review · Verified ·
★★★★★
Academic books are massively…
Academic books are massively overprized.
Ordered an academic softcover book which arrived last week with inside pages damaged (crumpled up), apparently a production error. No quality control whatsoever.
Finally, publisher doesn't respond to request for a printed copy for book review in academic journal (have been waiting for a reply for 3 weeks now).
Reply from Palgrave Macmillan2021-11-05
Dear Customer,
Thank you for your feedback on Trustpilot. We are sorry to hear that you are not happy with the book.
A member of our Customer Service Team will contact you about this matter.
with kind regards,
Your Springer Nature Shop Team
c
customer · 3 reviews · Verified ·
★★★★★
Very fast delivery
Very fast delivery, book in excellent condition!
c
customer · 2 reviews · Verified ·
★★★★★
Fast delivery
Fast delivery, both online and by post. Thank you!
c
customer · 1 review · Verified ·
★★★★★
Super happy - small error on title page
My book came within expected time periods, I was super happy with everything. I just wanted mention there was a small error in the cover design, some of the letters were cut off. I don't care but this may bother some people.
J
Jerome · 11 reviews · Verified ·
★★★★★
Excellent and fast.
R
Richard D · 3 reviews · Verified ·
★★★★★
Good service
Billing/payment was straightforward and book arrived in good condition and on time.
C
Chrislain Eric Kenfack · 1 review · Verified ·
★★★★★
I made an error onmy purchase and…
I made an error onmy purchase and contacted the customer support fr correction. After a couple of email exchanges, they stopped replying, without solving my issues. I currently have the feeling of having been scammed, since I had already paid.
Reply from Palgrave Macmillan2021-10-13
Dear Chrislain Eric Kenfack,
Thank you for your Trustpilot Review. We apologize for the lack of responses you received in trying to resolve your issue. Please be advised that a Customer Service Specialist will be reaching out to you directly.
With kind regards,
Your Springer Nature Customer Service Team
c
customer · 4 reviews · Verified ·
★★★★★
Speedy delivery and good quality…
Speedy delivery and good quality reprint.
M
Maciej · 2 reviews · Verified ·
★★★★★
Mr Sambor
Quick, cool. I recommend
c
customer · 1 review · Verified ·
★★★★★
The whole process (a simple on-line…
The whole process (a simple on-line purchase) was frustrating and communications around resolving the issue were confusing. It's a pity as I've ordered from Palgrave before but haven't the energy to do so again in the end I just gave up
Reply from Palgrave Macmillan2021-09-29
Dear Customer,
We would like to thank you for your comment and apologize for the negative experience. A member of our Customer Service Team will be in contact with you directly to review your concerns.
Kind regards,
Your Springer Nature Shop Team
c
customer · 1 review · Verified ·
★★★★★
The book came much sooner than I…
The book came much sooner than I thought it would. It only took a few days. Great customer service there.
M
Marita Auramaa · 4 reviews · Verified ·
★★★★★
I have not got my purchase
I have not got my purchase, so this is not a trustfull company.
Reply from Palgrave Macmillan2021-09-22
Dear Marita Auramaa,
Thank you for your feedback on Trustpilot. Your purchased title is a Print-on-Demand title and has been printed directly to your order. It has already been dispatched and is on the way to you. However, a member of our customer service team will contact you directly via e-mail to provide you with further details on your order.
Kind regards
Your Springer Nature Shop Team
z
zweniger · 1 review · Verified ·
★★★★★
The book is excellent
The book is excellent, and the ability to download a PDF rather than being forced to utilize a proprietary platform to access my purchased material was game-changing. Thank you, Palgrave!
c
customer · 2 reviews · Verified ·
★★★★★
Browsing for books on the website is…
Browsing for books on the website is difficult as the searche function doesn't allow enough specificity. Beyond the browsing experience, the processing and shipment of orders is great.
J
Julia M. · 2 reviews · Verified ·
★★★★★
Always the best
Always the best! The book arrived super fast, well packed and in an impeccable shape.
