Panda Remit is a cross-border remittance company headquartered in Singapore, and it is the choice of millions of users around the world.With Panda Remit, remittance is safer and more convenient; more money is received and the speed is faster. Send money around the world with just one mobile phone. Official website: https://www.pandaremit.com/
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Is PandaRemit legit?
PandaRemit (www.pandaremit.com) has a 3.2 out of 5 rating on OK.one, based on 428 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 38% give 1 star; The business has replied to 99% of negative reviews; Reviews mostly discuss Customer service, Refund. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the fast transactions, reliable service, and competitive exchange rates when sending money to foreign bank accounts. Many people enthusiastically note the remarkably smooth and efficient onboarding process for handling mainstream currencies during cross-border remittances.
Some reviewers were not happy with slow customer service responses, unhelpful communication channels, and unexpectedly delayed money transfers. A few other people also felt that refund processes, document verification hurdles, and sudden payment blocks caused significant frustration. Customers occasionally noted that international transactions took much longer than expected and that getting timely assistance was very difficult.
Auto-generated from all reviews of this business. For reference only.
Withhold my fund although I already make the payment
They customer service was not helpful. I have already paid my payment via bank recall fund. They unable the trace the record although I have given them the bank debit advice. They still claimed that I have not paid for the transfer and now they are withholding my fund for my subsequent transfer.
The customer service agent was very irresponsible. Now they just ignore my WhatsApp. Without replying to my message when I asking for the status.
Reply from PandaRemit2026-06-30
Dear user,
We apologize for any inconvenience you may experience while using our apps and customer services.
Please send the order number to [email protected] email and we will solve your problem asap.
We understand the importance of a smooth remittance experience, and we are actively optimizing our processes to prevent similar situations in the future. Thank you for your patience and understanding.
Sincerely,
Customer service team
Panda Remit
Absolute scumbags. Zero support, impossible to reach a human in the evening due to “high volume”. If you’re lucky enough to reach a human during the day, they are completely useless and tell you contact the international support WhatsApp number. The messages don’t even DELIVER, so their device isn’t even on. What a complete scam, they have over 4000 dollars of my money.
Reply from PandaRemit2026-06-18
Dear users,
We apologize for any inconvenience you may experience while using our apps and customer services.
Please send the order number to [email protected] email and we will solve your problem asap.
We understand the importance of a smooth remittance experience, and we are actively optimizing our processes to prevent similar situations in the future. Thank you for your patience and understanding.
Sincerely,
Customer service team
Panda Remit
I don’t understand why SG gov allow them to do remittance. Auto deduction from our bank directly but refund will request to provide bank details with full name over chat online. What kind of data protection are we having. If they only accept passport with Chinese Characters they should only remit with China
Reply from PandaRemit2026-06-10
Dear customer:
We apologize for any inconvenience you may experience while using our apps and customer services.
Please send the order number to [email protected]. We will asap contact you to deal with, follow-up we will also optimize the remittance procedures, to provide you with better service.
Thank you for your patience and understanding
With best regards,
Panda Remit
Refuse send my money as I am pensioner which is discrimination
And no wages proof ?
Sent through my Bank Australia
IMT no probs they lost good customer and rather strange rules against old people
Reply from PandaRemit2026-06-10
Dear customer:
For the trouble brought to you, we once again extend our sincere apologies to you, and thank you for your valuable comments.
Panda Remit always strictly comply with local laws and regulations and relevant regulatory requirements. Your remittance quota is reviewed and granted based on the income reflected in the income proof materials you Submit. The relevant review standards are uniformly implemented in accordance with regulatory requirements and are applicable to all users without any form of differential treatment or discrimination.
We understand that quota management may have an impact on your experience and value your feedback. Your comments will help us continuously optimize our products and services and provide you with a better remittance experience.
If you have any questions or need further assistance, please feel free to contact Panda Remit customer service team:
[email protected]
Thank you for your understanding and support!
With best regards,
Panda Remit
Having problems again with proof of earnings etc , trying to transfer my savings from Australia to Thailand as I live Thailand now , they keep restricting my payments to Thailand, and sending same old message proof of wages and tax ? I'm retired thanks and 71 .
They all also saying Australia restricts on how much you can transfer ! No they do not ..
Today they are holding $5000 of my money , a 71 year old pensioner and will not send to my Thai account ?
Saying I have no wages or tax poof ? How can I if I am retired , this is pure discrimination against an elderly person , disgraceful treatment of good customer
Reply from PandaRemit2026-06-10
Dear customer:
For the trouble brought to you, we once again extend our sincere apologies to you, and thank you for your valuable comments.
Panda Remit always strictly comply with local laws and regulations and relevant regulatory requirements. Your remittance quota is reviewed and granted based on the income reflected in the income proof materials you Submit. The relevant review standards are uniformly implemented in accordance with regulatory requirements and are applicable to all users without any form of differential treatment or discrimination.
We understand that quota management may have an impact on your experience and value your feedback. Your comments will help us continuously optimize our products and services and provide you with a better remittance experience.
If you have any questions or need further assistance, please feel free to contact Panda Remit customer service team:
[email protected]
Thank you for your understanding and support!
With best regards,
Panda Remit
Keep asking me for proof of my income , been here before they need stop I'm 71
Reply from PandaRemit2026-06-04
Dear User:
We apologize for the inconvenience
All audit measures on the platform are based on global compliance regulatory requirements. The rigorous risk control process is designed to protect your capital safety and avoid all kinds of capital risks. It is not a deliberate threshold. Please understand.
Please send the relevant order number to the official mailbox: [email protected]. After receiving the information, we will assign special personnel to follow up and check and properly handle your problems as soon as possible. At the same time, we will continue to iterate and optimize the remittance process in combination with this feedback to improve the subsequent handling experience.
Thank you for your patience and understanding.
customer Service Team
PandaRemit
I made a transaction of €300 to India through Panda Money. The amount was deducted from my account, but the recipient never received the money. It has now been 10 days, and I still haven’t received any refund.
Customer support replies very late, and now they have completely stopped responding. They only said the transaction failed, but there has been no proper update or resolution since then.
Very disappointing service and poor customer support. I would not recommend Panda Money based on my experience.
Reply from PandaRemit2026-05-28
Dear customer:
We appreciate you taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may experience while using our application.
Please send your order number to our WhatsApp customer Services team (+8618958152478), which will help us identify your order. We will resolve your issue asap.
We fully understand the importance of timely remittance and are continuously striving to optimize our processes. Thank you for your patience.
With best regards,
Customer service team
Panda Remit
Your team keeps saying that my bank has stopped the transfer, but I have already confirmed directly with my bank that the transfer was successfully initiated on the same day from their side and there are no issues or blocks placed by them.
The payment has now been stuck for more than 6 days with “Contact Customer Service” status, and I still have not received a proper resolution or clear explanation from your side.
This involves a large amount of money, so giving conflicting information without actually resolving the issue is unacceptable. I have already contacted support through chat, multiple times, but the responses have been delayed and unprofessional.
If this matter is not resolved urgently, I will escalate it formally to the relevant financial regulators and consumer protection authorities.
Please investigate this properly and provide a clear update immediately.
Reply from PandaRemit2026-05-22
Dear customer:
We appreciate you taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may experience while using our application.
Please send your order number to our WhatsApp customer Services team (+8618958152478), which will help us identify your order. We will resolve your issue asap.
We fully understand the importance of timely remittance and are continuously striving to optimize our processes. Thank you for your patience.
With best regards,
Customer service team
Panda Remit
Thank you for being a trustworthy money transfer app. It was my first time using it and I was a bit confused, but the customer service was very helpful, so the money was in my account in less than 30 minutes.
NEVER make a remittance on public holidays or non-working hours/days as it takes forever to arrived causing great inconvenience despite having one of the lowest service fee.
It’s painful for the receiving end.
Reply from PandaRemit2026-05-06
Dear customer:
We apologize for any inconvenience you may experience while using our apps and customer services.
If you have not received your money, please send the order number to [email protected]. We will asap solve your problems, optimize remittance procedures and provide you with better services.
Thank you for your patience and understanding.
customer Service Team
PandaRemit
bad experience,cheated by customer service, no exchange able to made during weekend
Reply from PandaRemit2026-04-28
Dear customer:
We apologize for any inconvenience you may experience while using our apps and customer services.
If you have not received your money, please send the order number to [email protected]. We will asap solve your problems, optimize remittance procedures and provide you with better services.
Thank you for your patience and understanding.
customer Service Team
PandaRemit
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