Personalization Mall offers personalized gifts for all events and occasions. Find personalized gift ideas for Christmas, weddings, birthdays, babies and more!
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Is Personalization Mall legit?
Personalization Mall (www.personalizationmall.com) has a 4.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 21% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers had a great experience with this company, frequently returning to buy unique items year after year. Customers enthusiastically praise the exceptional quality of the items, mentioning that products perfectly match online descriptions and make wonderful personalized gifts for loved ones. People also love the very reasonable prices, beautiful designs, and consistently note that package delivery is remarkably fast and dependable.
Some reviewers were not happy with delivery delays and extended shipping times experienced during busy holiday periods. A few consumers also reported receiving incorrect items, damaged goods, or personalized products with noticeable printing or spelling errors.
Auto-generated from all reviews of this business. For reference only.
I had such a lovely experience with Personalization Mall ! The Ballerina Musical Jewelry Box I ordered was beautifully personalized, arrived perfectly packaged, and exceeded my expectations. Such a thoughtful, high-quality touch highly recommend!
I have been buying items from Personalization Mall for several years and have never had a problem with their products or shipping of items. As a matter of fact, their products arrive much quicker than anticipated and the quality is top notch.
Great customer service from PMall. My product was delayed and tracking hadn’t been updated for a few days. It was the weather. I emailed the company and received an immediate response which I didn’t expect so fast. Thank you
I ordered a personalized apron on a whim! I like to cook and bake a lot. I inherited the nickname Bumpy many years ago and the family started calling me Bumpy Crocker. And said I needed an apron stating that. Anyway, I wasn't really expecting it to be this high quality. The fabric is very durable and the embroidery is top notch. Not disappointed in the least. Highly recommend!
I ordered an item on Jan 24. They said it would arrive in 3 to 5 days. Guess what? It won't come until Feb 3! It's totally useless to me because it will arrive AFTER we have our celebration. It's our 57th wedding anniversary. Who knows if we will make it to our 58th anniversary! I am furious. Don't trust this company!
This company offers great prices with great quality items. I have been purchasing for years from here and never disappointed. I recommend personalization mall to everyone I know.
I would give this zero if I could! I ordered 5 ornaments fir my siblings since we just lost our mom. When i received them the heads were chopped off. I emailed the company and received no response. I sent a follow up email and they answered saying upon review the results would be the same that they would give me 50% credit to shop their site. I don't want to shop their shitty site I want a Full refund or fix the problem!! The kicker is the sample they sent me looks nothing like the ornaments i got. I would have been happy with those. Do better personalization mall. Get it together or fix the way you upload and crop pictures. I'll be sure to let everyone know to go sonewhere else!
Unique & Thoughtful gifts made of excellent quality
Have been purchasing from Personalization Mall for a little over 2 years now and wish I had found them sooner. Everything I have purchased has been excellent quality, exactly as item was described on their site, arrived on time (and sometimes earlier than expected), well packaged and exceeded my expectations. This is my #1 go to store for gifts and I typically purchase every month or so. Their items are unique and thoughtful. Personalization Mall is the perfect place to shop as you will find something for anyone you know. Highly Recommend!
Lies,untrustworthy. After spending extra money for guaranty before Christmas delivery, my friends present never arrived with no shipping updates. This company's guaranty delivery isn't guaranteed I was told by customer service.
I ordered a Christmas present from Personalization Mall and on December 23 at 2:00pm realized I made a spelling error when I sent the order in. I called and they reordered the product for me and said I would receive it the next day December 24 Christmas Eve. I was doubtful! But Personalization Mall came through for me, exactly 24 hours later I have my correctly spelled present. Excellent customer service!!!
I ordered 10 Christmas stockings at a cost approaching $200. The name on one of the stockings contained an “r” that when printed looked mote like an “n”. I reached out to see if we could get a new stocking made that would contain the full name as opposed to the nick name used originally, thinking maybe this would resolve the issue. An $18 stocking (original charge) would now cost me over $40 to replace. The only concession was a $9 credit of I opened an account with the company. No other consideration was offered. Won’t be buying anything from this site again.
I ordered two of these personalized buckets with snowballs. They arrived at my house in 2 DAYS!!! Super cute! Great communication with seller! Highly recommend!