Timing for noticeable result
Only been using it for 3 days. Haven't seen remarkably improvement yet. However, I have confident the machine should give a noticeable result later Let me try for another week to see the improvement.......
About Project E Beauty
Data updated- Website
- www.projectebeauty.com
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 100 reviews
- Replies to negative
- 100% (13/13)
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About this business
At Project E Beauty, we believe radiant skin is a goal everyone can realize.Since 2012 we have been committed to bringing salon-grade skincare to a wider market. Over 12 years on, we've built an international team of skin experts, delivering safe, effective skincare solutions through advanced skincare technology. We've transformed over 500,000 routines and set a global standard in beauty tech, reaching over 68 countries. As pioneers in LED home therapies, we are committed to our customers, using your feedback to guide our every move.Empowering Your Skin Journey
Written by the business, not verified by us.Is Project E Beauty legit?
Project E Beauty (www.projectebeauty.com) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Health & Medical and its reputation is good. 86% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the beauty devices and daily skincare items, noting visible improvements in skin texture and overall tone after consistent use. Consumers also deeply appreciate the wonderful customer service, describing the support staff as prompt, professional, and very helpful when handling inquiries or sending out quick replacements. Some reviewers were not happy with occasional hardware defects, such as failing batteries, peeling velcro, or devices that suddenly stopped charging properly. A few people also experienced frustrating delays with the return process and felt unsupported when trying to resolve these unexpected mechanical issues.
Auto-generated from all reviews of this business. For reference only.What people say
Angela RCanada · 2 reviews · Verified · Experienced 2026-06-24 ·
Amazing customer experience
I purchased in November and consider myself a power user, because I use it daily on a routine week. I've had two issues, one with the charger failing and just recently, the mask fastening becoming lose and I'm not only impressed but in awe of how I was treated like a VIP customer without question and parts were speedily replaced. I would purchase from this company again without hesitation.
I’m satisfied with my purchase. The device is easy to use, and the quality is excellent. So far, it has met my expectations.
Great Product
Aylin RichUnited States · 2 reviews · Verified · Experienced 2026-06-10 ·
Painful on nose due to weight
The mask is actually painful because all the weight rests on your nose. I tried laying down with it as well but that didn’t help much either. I’ll probably return this mask if I can’t figure out a solution to make the nose area more comfortable. Otherwise this mask is easy to use with the two settings and turns off automatically for you when the time is up. Everything else was great and the shipping was fast.
Reply from Project E Beauty2026-07-08
Hi Aylin, Thank you for sharing your experience. We're sorry to hear the mask has been uncomfortable on your nose, that's not what we want for you. Our team will reach out via email to help find a solution. And thank you for the kind words on the fast shipping. Best, Project E Beauty
Project E beauty -you are absolutely worth it!
Project E beauty is definitely a lux brand! Not only does it do what it says it will…the company stands behind its products to ensure total satisfaction. If you are “thinking” about it, I highly suggest you just “do” it - you won’t be sorry.
Kim Kee ChangCanada · 2 reviews · Experienced 2026-06-27 ·
All in One
I like that it has all the features in 1 single device. Very intuitive and easy to use. Almost does not need to read the manual. The EMS function is not very strong which is good as I have used others that hurts me and I had to stop using it. The REP and URF really heats up warmly. The only reason I give 4 stars is that I also owned another RF device that the usage duration is 4 minutes for each section of the face( cheeks, lower face/jawline) and neck where I have spend 24 minutes on both sides to complete my treatment (that is the duration that professional spa will spend), but Reva Renewal Wand only allows 4 minutes for the entire face. I have to keep switching it on for several times and the device got really hot so I am uncertain if it might damaged the device from overheating. 4 minutes RF on the entire face seems like too short to be effective. Other than that all is well. I will use this for travel as well.
I'm very happy with this mask
I'm very happy with this mask. Battery lasts over a week of everyday use. It's comfortable, though it leaves creases on mt face around my eyes and on my nose but they go away after a few minutes. I did see a difference after only 3 uses! It's great that it has different colour wavelengths for different skin conditions. I would recommend this mask to everyone!
Great customer service
Great customer service,there was an issue with the item I ordered.A replacement was quickly arranged & the new item arrived promptly.All communications were timely and polite.
The mask has been working beautifully…
The mask has been working beautifully for me and I was worried when the controller suddenly stopped working after a year and a half. But, the team was super responsive when i put in a warranty claim, and got me a replacement controller right away. Excellent customer service, and excellent product!
Rachel EhlbeckAustralia · 2 reviews · Verified · Experienced 2026-06-03 ·
I've wanted an LED Mask for years
I've wanted an LED Mask for years. After much research on light therapy masks, what to look for, in regards to quality, design and which tech specs drives results, I decided on this company. So glad I did. Feel I made the right decision. Loving the mask so far. Its comfortable and offers a great variety of wavelengths, red, blue, green and deep near infrared. Its only been 4 weeks and results are subtle so far but definitely noticing a difference in my skin after only a short time. The texture is smoother and brighter. Great customer service. I do wish the the face mask gave a bit more coverage and contour around the jaw line and that there were more 1072nm leds than just the 20 leds since it targets deeper skin layers for collagen production, I'd have liked for more coverage with that wavelength since my main focus is anti-ageing, though it is more coverage than what all the other masks I looked at offered. The irradiance is on the lower end and wish the irradiance level was higher, but this masks beat the others as it has 800 light sources with deep near infrared! Compared to the average of 300-500 leds in the other companies masks and only reaching 850 near infrared. So, overall satisfied and happy with this product. No regrets getting it!
Great products that work and see results …
The products definitely work you need to be patient and give it time to see results. I must say the customer service team is outstanding many times I have had issues with my devices it was dealt promptly.
The customer service of Project Beaty…
The customer service of Project Beaty is excellent! If you should have any problems you get support for all questions immediately. The mask is of high quality and I love the results!
Loren ParisottoAustralia · 1 review · Experienced 2026-06-23 ·
Absolutely love my LED mask
Absolutely love my LED mask, I have definitely noticed an improvement with my acne. When I first ordered my mask, I was supposed to also receive my lifting and plumping gel, although it didn’t come with my order. The team promptly contacted me and sent the gel without me having to follow up, amazing customer service. I definitely will be purchasing again
Excellent after sales service
I was experiencing a charging issue with my face mask and the feedback was super prompt!
I’m really happy with my device but I…
I’m really happy with my device but I had to change it and the warranty works really well . Thank you for your professionalism Sarah
Delivery was fairly quick
Delivery was fairly quick. Ordering online was easy. Pleased with my purchase. Would purchase again from them.
I am very satisfied
I am very satisfied. Thank you!
Natalie ColeAustralia · 1 review · Experienced 2026-06-16 ·
Terrible customer service
Terrible customer service and two faulty products. I have purchased two Project E Beauty LED masks. For the first mask, the velcro kept coming off, despite super gluing it back down. Amazon gave me a full refund 9 months after my purchase. I purchase the second mask directly from Project E Beauty because I thought the warranty would be more straightforward. However, the battery pack has completely failed 6 months after purchase. It won't stay charged for even one 3 minute LED session. I tried to get a refund for this issue. Under Australia Consumer Law if a product has a major fault, consumers can seek a refund, regardless of the store's refund policy. The company has refused to comply with this law and has been very slow in responding to me. IF you buy one of their products, purchase through Amazon because they will at least comply with Australian law.
Reply from Project E Beauty2026-06-16
Hi Natalie, We are sorry to hear about your experience. We will be reaching out to you via email right away to make sure this is resolved. Best regards, Project E Beauty
Horrendous buying experience in Asia
I cannot comment on the product itself. The process of buying from them has been horrendous. They freely ship to countries with no idea or care that the consumer will be stung with extra fees and charges. I was in thailand on holiday and had it shipped there paying for the fastest shipping option (so expensive!!). I get an email from DHL (not project E) saying led masks need an official doctors letter and stamp and that i would need to pay evem more charges. If i didnt do it quickly the costs of storage add up. Not only that... i had to personally go to thai customs so my passport could be validated by the officers. Imagine the inconvenience and shock! These arent small $5 fees by the way. I spent 2 days, a small fortune on taxis and over 8 hours in the heat and traffic to get this letter. Many doctors said no as i didnt buy it from them and they didnt know who i was.. not many spoke gpod english. in the end i found a doctor . Of course it came at a price for the letter - it wasnt free!. I was so ready to give up. Project e did not help whatsoever. They had no suggestions on willing doctors or anything. They hadnt gone thru this themselves. They had their training wheels on!! Irresponsible and downright misleading. To add insult to injury they would NOT compensate me for the fees of the doctor letter, the taxis or the extra customs and storage fees i had to pay. They credited back the shipping fee which was a quarter of the additional fees i forked out. They dont care abt their customers. After they had my money they didnt help liaise with customs or DHL. To top it off DHL were late by 3 days, i was stressing as my flight back home was imminent. This would have caused an even bigger headache. Only buy in store esp when it comes to electronic beauty devices!! Especially if u r anywhere in the asia pacific region. Never again. I have warned all my friends and community too.
Reply from Project E Beauty2026-06-16
Hi there, We are so sorry to hear that — this is certainly not the experience we want for you, and we completely understand your frustration. We have prioritized your case and sent an email to get this resolved. Please check your inbox. Best regards, Project E Beauty
Excellent customer service
Excellent customer service. My unit stopped working correctly and I was immediately helped with a replacement after sending a video.
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