At Project E Beauty, we believe radiant skin is a goal everyone can realize.Since 2012 we have been committed to bringing salon-grade skincare to a wider market. Over 12 years on, we've built an international team of skin experts, delivering safe, effective skincare solutions through advanced skincare technology. We've transformed over 500,000 routines and set a global standard in beauty tech, reaching over 68 countries. As pioneers in LED home therapies, we are committed to our customers, using your feedback to guide our every move.Empowering Your Skin Journey
Written by the business, not verified by us.Project E Beauty (www.projectebeauty.com) has a 4.4 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Health & Medical and its reputation is good. 86% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the beauty devices and daily skincare items, noting visible improvements in skin texture and overall tone after consistent use. Consumers also deeply appreciate the wonderful customer service, describing the support staff as prompt, professional, and very helpful when handling inquiries or sending out quick replacements. Some reviewers were not happy with occasional hardware defects, such as failing batteries, peeling velcro, or devices that suddenly stopped charging properly. A few people also experienced frustrating delays with the return process and felt unsupported when trying to resolve these unexpected mechanical issues.
Auto-generated from all reviews of this business. For reference only.It took me a while to decide what red light therapy mask to buy, as there are many options. Finally, I purchased the LumaLux Mask. I see the difference it's made on my skin, and I enjoy using it. I recently had an issue with my charger and they promptly sent me a new one. I very much appreciate the excellent customer service.
Bought the red light mask after reading very positive reviews on Alex Fergus' site. He tests red light products to make sure they're delivering what they promise and raved about Project E's mask. He was right. Have used the mask for months and recently was told my skin was glowing. I'd never been told anything like that before. Customer service is very attentive. A+ all around.
I'm extremely satisfied with the LED mask and neck treatment. I've been using it for a few months now, and it has greatly improved my skin, along with my daily routine. The lifting and plumping effect after using the mask is spectacular; it has significantly improved my skin's elasticity. Project e Beauty's service and products are exceptional.
Not very pleased with the late delivery. I chose to order this Mother's Day gift based on the various assurances on your site that it would arrive ahead of Mother's Day. It was ordered on May 1, and your communications stated 2-4 business days, but it didn't arrive until May 11; a day after Mother's Day. Your Projectebeauty tracking site continued to state that "it's arriving today, May 8" even when it wasn't. Disappointing. [May 13 Update] I've upgraded my rating to 4 stars based on the Project E Beauty customer service team's responsiveness and consideration. Trixie and Arriane were quick to follow up on my concern; professional and respectful. Thank you!
Hi Hitoshi, We sincerely apologize for the delay and understand your disappointment, especially as this was intended to be a Mother’s Day gift. We appreciate your feedback regarding the delivery expectations and tracking updates provided during transit. We understand how frustrating this experience must have been. Our team will reach out to you directly via email shortly to further assist you and address your concerns. Best regards, Project E Beauty Support Team
I love this product. Though not massive changes immediately, I can already see an improvement in the condition of my skin. It does not irritate my skin. Easy purchase and quick delivery.
I usually leave 4 stars for excellent because there is always room for improvement. I honestly have to say that every interaction I had with project E was prompt professional and friendly. Not to mention the mask. I looked into many (I do mean many- it took me over 2 months to read and decide) and this mask did not disappoint. The improvements they made to the Velcro ( now sewn in) and the controller make this mask problem free. It’s been only a month so I know there is more goodness to come on my skin. Presently, my overall complexion is much more even ( my husband noticed- I know weird) and brighter. Fantastic. I look forward to even more. Thanks Project E- you are exactly what you said you would be! All those lights too!!! Awesome. Highly recommend.
I have being waiting for my order so long
Hello Jonathan, We are very sorry for the wait you’ve experienced. Your parcel was unfortunately returned to us, but we have already reshipped it to ensure it reaches you. Please check your email for the updated details as we work to get this resolved. We appreciate your patience while we get this sorted out for you. Best regards, Project E Beauty Support Team
I purchased the LumaLux Dome expecting a high-quality red light therapy device. As someone who prioritizes actual power output and clinical-grade results for my skincare, I was immediately frustrated by the lack of transparency. Project E Beauty intentionally leaves the irradiance data and true wattage off their website. I actually had to email them to ask for the technical specifications, and when they finally replied, I found out the power output is incredibly low and completely insufficient for my needs. Because of this, I had to buy a more powerful panel elsewhere and initiate a return for this order before even opening the box. Unfortunately, their return and refund process is incredibly tedious, mostly because their customer service is painfully slow to reply. They approved my return and sent me an Easyship label to print, but provided absolutely zero instructions on the actual logistics for a customer in Singapore. There was no drop-off location provided, no pickup scheduling link, and no courier contact info—just a label. I've had to chase them down again just to figure out how to hand the box over. To make matters worse, they deduct a $57 return shipping fee from your refund, all while leaving you to figure out the shipping logistics yourself. If you care about actual device specifications and responsive customer service, look elsewhere. The lack of upfront data and the sluggish return process make it not worth the headache.
Hi there, Thank you for your detailed feedback, and we’re truly sorry to hear about your experience. We completely understand your concerns regarding the product specifications and the return process, and we sincerely apologize for any frustration caused. This is not the experience we aim to provide. Our team has reached out to you via email to assist further and work toward a resolution. We’re committed to making this right and appreciate the opportunity to support you. Best regards, Project E Beauty Support Team
Just want to say what a brilliant and professional company. Iv emailed asking advice on how best to get the most out of my mask, they replied quickly and were super helpful. The velcro unfortunately came off on my mask, i contacted them as was in my warranty, they again replied super quick and efficiently keeping me updated and I received my new mask in no time. I highly recommend not only the LED mask but them as a company.
I have made several purchases from Project E Beauty over the years now. I have now upgraded to their newest silicone LED mask and I highly recommend their products. Excellent customer service too which makes me a loyal customer.
I purchased the Alora panel by Project E Beauty. I had a man and his wife use the panel on their injuries and it worked so well that they bought one a few days later. My other friend used it on her lower back, which had been hurting for weeks. The next day her pain was completely gone.
Project E beauty has been an amazing experience for me. I’ve been using it consistently and have already noticed visible improvements in my skin—fine wrinkles have reduced, and my skin looks more radiant and refreshed. What truly stood out is their customer service. It’s exceptional—very responsive, attentive, and efficient. Any issues I had were addressed quickly and professionally, which made the whole experience even better. Overall, I’m very satisfied and would definitely recommend Project E to others looking for effective results and reliable support.
This is my 1st purchase (Blue Light Therapy Hand Device) with Project E Beauty. I have done alot of reserach into this product and Project E Beauty was a clear stand out from competition. Their visual presence via website, quality of beauty products, detailed information available, psotive reviews and a pleasant shopping experience cemented the deal. The logistics / delivery experience was also positive. Abit early to tell if the Blue Light Therapy Device works but on 1st use the product feels High Quality and well made and works. Time will tell how effective it is. Keep up the Great work guys. I look forward to providing furtehr feedback on this device and also on future purchases.
I purchased the LumaLux LED Light Therapy Mask as it’s advertised for redness, inflammation, and sensitive skin. Unfortunately, in my case, it made my skin significantly worse, causing increased redness and bumps. My skin improved once I stopped using it. After raising this with the company (and not receiving an initial response), I went through multiple rounds of back and forth. They eventually offered store credit, however refused a refund despite Australian Consumer Law, which requires products to be of acceptable quality and fit for purpose beyond arbitrary return windows. Customer service responses were polite but appeared templated or AI-generated, with little genuine understanding of the situation. I’d recommend caution, particularly if you have sensitive or reactive skin, and to carefully review their policies before purchasing.
Hi Jess, Thank you for your feedback. We’re currently assisting you via email — please continue the conversation there, and we’ll work to get this resolved for you as quickly as possible. Thank you, Project E Beauty Team
Highly recommended! I ordered directly from their website; I ordered a red-light therapy mask and a high frequency wand, along with some serums and ice roller. The products are soo good, they last a long time, easy to use and with clear instructions. Their customer service is also exceptional, very quick to respond to queries and not at all hesitant to resolve issues, very fast service too! I would say it's an investment.
I had a faulty gadget and contacted them. They were very prompt to get in touch. They were very thorough in their investigation and eventually replaced me with a new one. Very satisfied with their service. As for the led face mask and the reva gadget which I bought, they are very user friendly. I was also able to obtain advice on the usage of the two gadgets concurrently. After few months of usage, alternating between the two gadgets, I can see subtle improvements on my skin, but already receiving compliments about how great my skin looks. I will still use the gadgets consistently and hopefully will see further improvements in the future.
Perfect, the best one.
My LumaLux Dome arrived timely (under a week) and seems quality-made with a modern, minimalist, and professional design. I have been using it 2-3 weeks now and am already noticing an improvement in my skin (the purple color is my favorite so far: it combines both red and blue light, and that has been amazing for my seb derm flare)! I especially love that I can rest my hands on my shoulders while lighting my face, and I can see a difference in my hands, too! This is the most versatile of light therapy devices as it is able to treat various parts of the body -even multiple at one time. I am so happy that I got this instead of a mask! (Per customer service, it doesn't work great for the scalp though, so I did more research, and I also got the CurrentBody helmet. Happy with it so far, too) Customer service is fantastic: very responsive! Tip on the infrared: There is no indicator of when it is off or on. With every press, it flashes a few times then holds steady, however, you're in fact toggling it on and off. (1) To use it, first plug in device (der). (2) Press power. >This is standby mode: no color therapy is emitted. You can press the Mode button to cycle through all the colors of light therapy and once you pass white, you'll return to Standby again (3) Press IR. It's on! > Test it: Turn down surrounding room lights. Look at the dome's bulbs (not for long- I assume there is a good reason this device comes with goggles). There is a subtle red light on in the bulbs when IR is active. Take a picture of the bulbs with a selfie/front/screenside camera of a smartphone (other cameras likely have an infrared filter): the bulbs will glow pink through that camera. (4) Press IR a 2nd time at any point while the device is powered on, and it toggles off. When IR is on, it stays on even through mode and timer changes. When toggled on/off with color light therapy, you'll notice the mode color dims when IR is active; the visible light brightens without infrared on.
The packaging and branding are clean and crisp. Instructions easy to understand. Can easily feel the warmth and intensity of the mask
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