REI is the world's premier outdoor gear store. Find everything you need for outdoor adventure right here. We offer a tremendous selection of equipment and clothing for camping and hiking, cycling, climbing, kayaking, skiing and many more outdoor activities. All products sold by REI are backed by a 100% satisfaction guarantee.
REI (www.rei.com) has a 1.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Sports and its reputation is poor. 71% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-09-02.
Most reviewers were unhappy with their experience overall. Shoppers frequently complained about extremely high prices across various store departments and expressed deep frustration with unhelpful, dismissive customer service representatives. Many consumers also reported dealing with severe delivery delays, missing items inside packages, and abruptly canceled online orders without receiving clear explanations. Some reviewers were happy with the staff, noting that certain store associates provided exceptionally knowledgeable, patient, and friendly assistance during their shopping visits. A few customers also praised specific merchandise, mentioning that items like winter jackets and outdoor tents offered great durability, top quality, and lightweight designs.
Auto-generated from all reviews of this business. For reference only.Great in person and online. I'm not super outdoorsy, although I usually train for at least a couple of half marathons each year, and occasionally go hiking. I've found high-quality merchandise here every time, and often at sale prices lower than what I can find elsewhere. I recently found a pair of shoes I'd been considering on clearance, and they arrived right on time and in perfect condition.
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