Roselinlin (www.roselinlin.com) has a 2.9 out of 5 rating on OK.one, based on 489 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. Opinions are polarized: 46% rate it 4 stars or higher while 41% give 1 star; The business has replied to 95% of negative reviews; 5 of them were added in the last 12 months. Last updated 2026-10-24.
I bought several items that were advertised as cotton linen. The items were clearly marked cotton polyester. Roselinlin offered a refund if I shipped the items back to China at my own expense. I refused as this was clearly false advertising. I appealed to paypal who sided with Roselinlin so they are clearly facilitating these fraudsters.
Reply from Roselinlin2020-11-09
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
purchased over $300.00 in products and after 4 months of not receiving anything but funds withdrawn immediately I finally received credit back on my acct only due to my fighting with c.c.
something did show up after 6 months and the products were i can not describe it but nothing of what they are showing on their pages...totally garbage
Reply from Roselinlin2020-11-09
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
The clothes are very very poorly made. Very cheaply made, thin thin material poor quality. I'm so disappointed. Poorly wrapped, one blouse came crunched in a ball. Everything smelled really bad. Took a long time to get my items with zero communication even after several emails to them. The sizes were not the sizes i ordered and they sent the same blouse twice and i was charged for it. All the reviews i read on there site was great, however that is 100% fake. I wasted my money after ordering 8 different pieces. Out of 8 pieces 1 is wearable. I washed and dried it and it shrunk 2 sizes, very disappointed. Save your money and move on. I will never fall for this brand ever again. Its pure junk... I never write a review but felt i must to let buyers know what they are not buying. I tried to write a review on there site! good luck with that, would'nt let me. SAVE YOUR MONEY!
Reply from Roselinlin2020-11-08
Sorry for your unsatisfied.
Your claim/complaint t/feedback is very important to us . We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
Quality of merchandise is very poor. Chinese-made crap and returns unlikely. Don't order.
Reply from Roselinlin2020-11-08
Sorry for your unsatisfied.
Your claim/complaint t/feedback is very important to us . We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
The clothes are grossly small and the products do not even look like the pictures on the website!!
Reply from Roselinlin2020-11-08
Sorry for your unsatisfied.
Your claim/complaint t/feedback is very important to us . We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
Are you ready to Buy ??
You see a photo...You will receive something absolutely different.
Are you ready to Return the products ??
You have to pay no less then 50 $...
And...Will the product ever arrive in China?
Reply from Roselinlin2020-11-05
Sorry for your unsatisfied.
Your claim/complaint t/feedback is very important to us . We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
I returned my items to China at MY OWN EXPENSE because the items were of poor quality and not at all representative of garments depicted on Roselinlin website. My order was placed back on 8/8/20. I returned the items and they arrived in China on 9/5/20, I am still waiting on a refund. I have dealt with numerous customer service representatives to no avail. My order # HBQDB00133186.
TRACKING # UH027109369US
Have a nice day !
Reply from Roselinlin2020-11-05
Sorry for your unsatisfied.
Your claim/complaint t/feedback is very important to us . We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
The returned package has not been received . Could you pls send us return tracking number to check ?
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
I ordered a few cute items from this site.i did not know the items were coming from china and no where on their site does it state these items are coming from china . it took 3 week for the package to get to me. out of the 14 items that I ordered 4 did not fit so I had to pay the $37 to return these items back to their china address and considering that was 2 months ago and they are claiming that they havent received the items back eventho i provided a tracking number they have not credited my account. I dont care how cute their items are I probably wont ever order from this company again.
update-the returned package is stuck in china customes and hasnt been released back to the company,i did multiple follow ups with this company and was told my account could not be credited until the package is returned into their possession.sellers please be aware of this company.no customer should never have to go through this with the difficulty of a return.these items were returned in sept,it it now mid nov.I am out of the merchandise and out of the funds.i strongly encourage customers to stay away from this company and if you chose to order from them please remember this review.i will blog about this experience on several blogging platforms to encourage customesr to be aware and stay away.
Reply from Roselinlin2020-11-03
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
I was suckered by these crooks. They post pics that are unrelated to the badly made polyester rags that arrive, and they insist you pay the return postage to China in order for them to *consider* refunding you. No customer service, just bot emails. No help from Visa either.
Reply from Roselinlin2020-11-04
Sorry for your unsatisfied.
Your claim/complaint t/feedback is very important to us . We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
I ordered over $100 worth of clothes from Roselinlin at the end of July, 2020. It was going to take 10-15 business days to receive them. At the end of that time I emailed the company after I hadn't received anything. They said due to Covid-19 it was taking more time and that I should be patient. When I did start receiving clothes it was one or two at a time instead of all in one shipment.
I received jeans that were not what I ordered. Turns out the picture I saw on their website did not match the description of the item. The two items that I wanted the most were going to take another 10-15 business days. So they must have been on back order.
I OPENED A DISPUTE AGAINST THEM WITH MY CREDIT CARD COMPANY. Roselinlin sent their supporting documentation which omitted the items they never sent but charged me for. They offered to refund me 10% per item if I dropped the dispute. I did not.
All of the items I did receive were of very cheap quality. I DID NOT KNOW ITEMS WERE BEING SHIPPED FROM CHINA UNTIL I CONTACTED THEM. YOU ONLY GET 7 DAYS TO RETURN ITEMS.......TO CHINA..... ON YOUR OWN DIME. There is no mention of their location on their website.
BOTTOM LINE: I will never order from them again. I persisted with my credit card company and finally they refunded most of my money. I URGE ALL DISSATISFIED CUSTOMERS TO FOLLOW UP WITH THEIR CREDIT CARD COMPANIES BECAUSE THE MORE COMPLAINTS THEY GET THE MORE INCENTIVE THEY WILL HAVE TO INVESTIGATE ROSELINLIN. I learned the hard way to always look up reviews for a company and find out where they are located before doing business. I suggest you all do the same from now on.
Reply from Roselinlin2020-11-02
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
Poor quality merchandise. Not at all true to photo depicted. After returning items no refund. After 2+ months and dealing with multiple "customer service representatives " they claim they have not received the return. Scammed! Do not shop at Roselinlin.com
REPLY: Order # HBQDB00133186 Thank you. I look forward to Roselinlin.com resolution.
Reply from Roselinlin2020-11-02
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
Beware all who succumb to the photos on this site. The quality of items is poor at best. When it says cotton, there might be half a % of cotton. The return/refund policy is ABSURD. You have to return the item, at your cost, to CHINA. I have reported this company to authorities. I am still waiting for my refund.
The rote reply from roselinlin is useless. Check the refund/return policy. I rarely return anything, but in this case, the dress has blue dye running through the material. The seams look like they have been sewn by a beaver. The garment is disgusting. This is a Chinese factory that no one in North America needs to support. Believe me. Thank you.
Reply from Roselinlin2020-11-01
Sorry for your unsatisfied.
Your claim/complaint t/feedback is very important to us . We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
Be aware!! After waiting 6 weeks for the delivery I was very disappointed. The clothes are of poor material and mostly don't look like the pictures-some, not even the same color. The return policy is awful as you have to pay for shipping to China and then only get a 15% return. I'm taking the clothes to the thrift store.
Reply from Roselinlin2020-10-28
Sorry for your unsatisfied.
Your claim/complaint t/feedback is very important to us . We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
Size chart is all wrong and full refund is a gamble
Their size chart is all wrong. My shoes came 1 to 2 sizes too big and the other items were a bad fit. They discourage returns by offering a small refund instead. But like a normal person, I wanted a full refund, which meant shipping everything back to China, which costs a LOT. Had I read all the other bad reviews first and have known that Roselinlin is a Chinese company, I would have stayed away. It's exactly what I experienced. They claimed they "never received my return". Better deal with countries that inspire more trust in their infrastructures.
Reply from Roselinlin2020-10-29
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
WARNING - Rosalinlin is HORRIBLE -- I can't not even give them one star, but had to select one so I might right this warning to all consumers - Do NOT purchase items from the company unless you are 100% sure you won't want to send them back.
They have NO return policy. They are in CHINA and the USPO will not guarantee shipping and it is extrememly expensive to try. I lost $100 on the items even after spending $30 to try and ship the items back.
The Product:
The items were too small in most cases as well they material on one item was not Linen as advertised.
They are a horrible company to do business with - SAVE YOUR MONEY!
Reply from Roselinlin2020-10-28
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
If I could give 0 stars I would. My item didn’t fit and there were no instructions as for an address to return to. The company has a 15 day return policy. I sent 3 emails for help before any answer was sent, and then their answer was that I had waited too long and I couldn’t return the item. Unfair and deliberately confusing return policy. Steer clear of Roselinin.
Reply from Roselinlin2020-10-28
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
I ordered a few items of clothing from this company on 26th July. I received and them returned all but one item by the 17th August. This was after them offering me multiple discounts not to send the items back. I declined their offer as the clothes were not to my liking, even for a discount. I paid £17 to return the items via Royal mail. After enquiring the status of my returns on the 24th September I was asked to send them proof of postage which I did. They said they could not see the picture clearly enough! I tracked the parcel and found that it was sitting in customs at their end and had been since the 5th September. I am still waiting and as of yesterday was told that it is still with customs.... please do not order internationally from this company as they do not have the capacity to deal with returns efficiently. I live in hope that I will see my money at some point.
Reply from Roselinlin2020-10-28
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
I placed an order with Roselinlin 5 months ago.
It took 2 months for my order to be received. I purchased 2 items - however I received 1. I loved the dress I received. However I never received the shoes that I ordered. I have emailed 6 times. They have told me it was in the package with the dress. They were not. The dress was in a 8x10 baggie. They said they will not check into it, refund or send the shoes. I will never use them again. I am very disappointed in their customer service. BEWARE.
Reply from Roselinlin2020-10-26
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
I purchased 2 blouses from this company. I followed sizing guide. Both were labeled medium which is what I ordered. When they come in they were enormous! Easily a large size. I emailed for a return in stead they offered me a 10% refund and not to send the items back. Eventually they offered 40% refund after I went through Pay Pal dispute. What they don't tell you is that they are based in CHINA. Return postage for a full refund minus shipping was $28. Almost as much as the items cost. AND they said that they do not know when the refund will be posted to to being busy. The company return policy is a sham! IT LOOKS LIKE A US COMPANY. IT IS NOT. Will never buy from again.
Reply from Roselinlin2020-10-25
Sorry for your unsatisfied.
Your claim/complaint t/feedback is very important to us . We will always strive to improve the quality and service of our products and strive to create a better shopping platform.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
Please don't use this site. The web site is fabulous, clothes that are so different and colourful. I ordered a dress in June, and by October I still hadn't received
it .I sent e mails literally every week to find out when my order was coming. Always they were "going to hurry it through" .Eventually I got a refund...and have spoken to others that have had the same problem.Hopeless.
Reply from Roselinlin2020-10-25
Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you ?
We valued your business and we will try our best to help you resolve the problem.
Kindly please take photo of the related problem for our check so that we can solve the problem for you.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day !
Best regards,
Roselinlin
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