This was a simple.process
This was a simple.process. Makes it easy to see rates and choose a plan.
About SaveOnEnergy.com
Data updated- Website
- www.saveonenergy.com
- Category
- Utilities
- Location
- United States · Fort Mill
- Status
- Unclaimed
- Last 12 months
- 221 reviews
- Replies to negative
- 90% (9/10)
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Is SaveOnEnergy.com legit?
SaveOnEnergy.com (www.saveonenergy.com) has a 4.7 out of 5 rating on OK.one, based on 221 user reviews collected here. It is listed under Utilities and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 90% of negative reviews. Last updated 2026-08-12.
What people say
Agent was extremely helpful and pleasant
Agent was extremely helpful and explained things very well. I know I was a little rough in my conversation with her when we started talking. I apologize for that. I was not happy with the agent I talked with yesterday. Today's agent was perfect and pleasant. Although I'm familiar with how pricing works, she never cut me off when asking a question. She was extremely patient.
A person named Hanna assisted me
A person named Hanna assisted me. The first thing I asked of her at the very beginning of our conversation was whether SaveOnEnergy was part of the Texas PUC and she assured me "yes" it was. My second question was whether SaveOnEnergy earned a commission for assisting me with signing up for an electric plan. After our conversation, I googled SaveOnEnergy and found that it is NOT part of the Texas PUC and that it DOES earn a commission. Therefore, I was lied to and cannot trust that the entity Hanna signed me up with, Octopus, is the best match for my needs or does it simply pay the highest commission.
Reply from SaveOnEnergy.com2026-08-07
Hello and thank you for sharing your concerns. We’d like to clarify that SaveOnEnergy is registered with the Public Utility Commission of Texas as an electricity broker (PUCT Reg. #BR190319). We take your additional concerns about the information provided during your call seriously and would like the opportunity to better understand and review your experience. Please contact us at [email protected] with any additional details so our team can look into this further.
She took her time with me and made sure…
She took her time with me and made sure I understood everything as I did not understand the guy I talked to last week. She’s assured me that I would not be built anything by the company that he. Even though it took a long time most, especially for her she really took her time and wanting me to understand what it was.
Great service
Everything was excellent and easy the…
Everything was excellent and easy the process was fast
New choice for provider
Everything was explained very clearly and walked me through the process with ease!
James Donnelly is an exceptional representative for Save-on Energy!
James Donnelly is an exceptional representative for your company. His demeanor, patience, and professionalism made the experience very productive and positive. I highly recommend him for any benefit or award you give to outstanding performers at your company.
Stop asking so many ridiculous…
Stop asking so many ridiculous questions. Learn that yeah and yes mean exactly the same thing. Stop explaining that usage dictates the amount of the bill. Everyone knows that. Those that don't can't be helped
Reply from SaveOnEnergy.com2026-08-07
Hi, Charles. Thank you for your feedback. We understand that some of the questions during the enrollment process can feel repetitive or tedious. While some information is required as part of the enrollment process and to meet compliance requirements, other questions help us understand your energy needs and explain how factors like usage may impact plan pricing. We appreciate your feedback and will continue looking for ways to make the experience as clear and efficient as possible.
Your agent was effective and efficient
Your agent was effective and efficient. He was well trained.
Easy programs to compare energy rates…
Easy programs to compare energy rates and discounts. I was looking to Save money and the folks here made it simple .
Had to go through the entire process…
Had to go through the entire process twice as the first person hung up on me after the DL Verification. Poor Customer service.
Reply from SaveOnEnergy.com2026-08-07
Hi, Jarratt. Thank you for sharing your experience. We understand how frustrating it can be to have a call disconnected and then have to repeat the enrollment process. If a call ends unexpectedly, we're only able to call back if consent was provided during the call. We appreciate you bringing this experience to our attention and welcome any additional details at [email protected].
Lea H explained everything by detail…
Lea H explained everything by detail and was very nice.
Well ran conversation
Kudos to the person who’s name started with an M…mal or something
Very informative walked me through all…
Very informative walked me through all the plans and the one I ask about and was able to help me find a plan that fits my needs best. Very polite and knowledgeable about everything and was very nice to do business with.
Great help with no hassle
Great help with no hassle, very polite and no over-explaining. Pricing is very competitive and I'm happy for choosing them.
Very informative and found me a good…
Very informative and found me a good plan that suites me
Highly recommend
Agent was very professional and took time to explain all of the options that was available to meet my needs. I'm extremely happy with the service I received.
JUST AMAZING OVERALL
Great customer service and explained everything so well and made it so easy to switch!
Plan was changed to a different Carrier
When I had selected a plan they told me that it was no longer being offered and offered me Rhythm Energy. Half way through the process my call got disconnected and the rep I was speaking to never called me back. I waited 10 mins and then called back. When I spoke to another rep I had to go through the whole process again and I noticed that the numbers kept changing. I was not able to review this company and I am counting on the information they gave me will be what I was told that my plan was offering. I should have just hung up the first time when they told me the plan I wanted was no longer being offered. I like to do my own research.
Reply from SaveOnEnergy.com2026-08-07
Hi, Audry. Thank you for taking the time to share these details. We understand why having the plan availability and pricing change during your experience, followed by a disconnected call, would leave you with questions about your enrollment. We'd appreciate the opportunity to review the information and recommendations provided during your calls. Please contact us at [email protected] with additional details so our team can look into this further.