Excellent telegram customer service
The telegram customer service officer guides me through from purchasing a new domain until creating a new email user under the new domain. Thank you so much.
About Shinjiru - Malaysia
Data updated- Website
- www.shinjiru.com.my
- Category
- Electronics & Technology
- Location
- Malaysia
- Status
- Unclaimed
- Last 12 months
- 62 reviews
- Replies to negative
- 23% (3/13)
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About this business
Shinjiru is a one-stop IT provider for cloud and web hosting services. For many years, we have been one of the most successful and prominent web hosting providers in Malaysia. Through many years of hard work and dedication, we have developed solutions for all market sectors and have grown to offer traditional web hosting solutions as well as cloud based web hosting solutions.Through technological innovations, we continue to strive to offer our customers new and improved ways of going online. We understand that going online is no easy feat so rest assured! Shinjiru will be there for you every step of the way!
Is Shinjiru - Malaysia legit?
Shinjiru - Malaysia (www.shinjiru.com.my) has a 4.7 out of 5 rating on OK.one, based on 228 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 23% of negative reviews; 62 of them were added in the last 12 months. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service and the prompt response times provided by the dedicated support team across various channels. Reviewers emphasize that getting assistance is seamless, with agents ready to resolve inquiries efficiently at any time. People note that staff members are extremely helpful, patient, and knowledgeable when troubleshooting complex technical issues. Consumers also deeply appreciate the reliable hosting services, competitive pricing, and multiple convenient communication options available to them. Many long-term users express deep satisfaction with the consistent professionalism and quality maintenance demonstrated over the years.
Auto-generated from all reviews of this business. For reference only.What people say
Worst experience ever making 24hours of…
Worst experience ever making 24hours of making payment they came up with problems that my paypal don’t pass the fraud check after 12hours of making purchases that my money will be hold for 7days that’s insane
Excellent customer support
Excellent customer support. Always quick to assist
Great customer service support on…
Great customer service support on Telegram, get back to you quite fast
Fast reply and feedback
Fast reply and feedback. Fast solve problem
Responsive and helpful.
Prompt action and response
Prompt action and response. Willing to assist even though we ask too many questions at one time.
Quick response
Quick response, clear information.
Exceptional Customer Service at Shinjiru: Friendly and Proactive Support
I must say, Shinjiru's customer service is fantastic. They're really friendly and go out of their way to help. Whenever I had questions or issues, they were quick to respond with clear answers. They also seemed genuinely happy to assist. What's impressive is that they don't just solve problems, they anticipate them and fix things before they become big issues. It's clear they care about their customers, making Shinjiru a great choice for top-notch service.
They are good at assisting multiple…
They are good at assisting multiple inquiries. Eventhough, I have sent the same inquiries, but glad they are serve me accordingly.
Seamless experience getting information…
Seamless experience getting information and response from Team Shinjiru. They have been helping in my inquiries, need for support, providing how-to guides and useful guidance. Hope to get more products and services from them in future.
As a profoundly concerned parent ....
As a profoundly concerned parent, I recently had an alarming experience that compelled me to share my thoughts here. It came to my attention that my son had acquired a package containing illegal steroids from two websites reportedly hosted by shinjiru.com.my. Upon investigating further, I discovered that DNS queries for these websites indeed pointed to Shinjiru as the hosting provider for these concerning, illegal pharmaceutical sites. Out of concern for the safety and well-being of young individuals, I took the initiative to contact Shinjiru through the provided email address, abuse(@)shinjiru.com.my. However, it's disheartening to report that my attempts have fallen on deaf ears, as I haven't received any response or acknowledgment regarding the sites' illicit activities. This lack of engagement raises significant questions about Shinjiru's stance on such illegal operations. Being under the impression that Malaysia upholds robust anti-drug laws, I am left perplexed by the apparent lack of action in this situation. I believe all of us must come together to ensure the safety of our teenagers and other individuals. The websites in question, gainzlab.com and cogentpharmaceutical.com, offer products that could pose severe and even life-threatening health risks. I intend to share this review to encourage a dialogue about the accessibility of harmful substances to our youth and anyone else who might inadvertently come across these sites. I implore you, the readers of this review, to consider whether or not such areas should be allowed to operate freely. The health and safety of our community, particularly our young people, should be a top priority for all of us. P.S.
When I reach out to the support with…
When I reach out to the support with question, they provided screenshots to guide us through the instructions, which made everything clearer. They respond quickly too!
The support team was very quick to…
The support team was very quick to understand the problem I was facing and they were able to solve the problem in a short period of time. Very knowledgeable.
superb services
superb after sales services
Shinjiru's telegram support team is…super patient in guiding even non-tech people like me!
Shinjiru's telegram support team is super patient in guiding non-tech people like me with links to steps by step, print screens, and sometimes video recordings. Thanks again Shinjiru Team!
i dont know how to say but your support…
i dont know how to say but your support very 100% power and always guide me to solve every problem happen at my website. thanks a lot and i will always support shinjuri company
Really appreciate with them 🫶🏻
Really appreciate with them , they answered my question very fast & clearly . 👍👍
The best customer service that i ever…
The best customer service that i ever encountered in my 10 years of swapping different hosting company
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