SIXT car rental USA

Service

Service, professionalism of the personnel at the counter.

All was nice.very beautiful car and…

All was nice.very beautiful car and good crevices.mr CIRO was a very welcoming employee.thank you

Sixt refused full refund despite zero loss to the company

I want to publicly share my experience with Sixt. I accidentally booked a car in Dublin instead of Dubai (booking number: 9736955795). The rental dates were 4–11 September — exactly the dates I needed. Two weeks later I noticed the mistake. On the same day I cancelled the Dublin booking and clearly explained in the comments that I had mixed up the cities, asking them not to apply a cancellation fee. That same day I rebooked the car correctly — in Dubai — for the same dates: 4–11 September. The Dubai rental turned out noticeably more expensive. A few days after the cancellation, Sixt refunded only part of the money, keeping a cancellation fee. This was despite the fact that I had immediately explained the situation and on the same day made a new, more expensive booking with them for the same dates. I then submitted a complaint through their official website. I was directed to the Dublin office, where they refused a full refund, citing their booking rules. The situation looks rather strange: I corrected the error as soon as I discovered it, and on the same day rebooked with the same company for the same dates, but at a higher price. Sixt lost nothing — on the contrary, they received a more expensive booking and a free car in Dublin. Meanwhile, I effectively paid twice for the same period and was also charged a cancellation fee. Sixt positions itself as one of the premium and most expensive car rental companies. Yet when it comes to a real situation where they could have simply treated a customer fairly and lost nothing in the process, the company prefers to hide behind the rules and keep part of the money. For me, this is a fairly telling example of how “premium” service works when it’s not about attractive rates, but about the actual attitude towards the customer. Artem Etkin

letisha scharffUnited States · 1 review · Experienced 2026-07-23 · Posted 2026-08-02

Rented a car in Grand Cayman while we…

Rented a car in Grand Cayman while we were there for a week. The guy at the counter gave me some great pointers about driving on the opposite side of the road that we were used to. All went very well and we were happy with our rental!

I used SIXT for both ICELAND and…

I used SIXT for both ICELAND and IRELAND trips. Both places, reps were confusing and high pressure. Moreover, I got a parking ticket in ICELAND by accident. SIXT has been completely unhelpful on what I need to do. There post customer care is terrible.

Always great service

Always great service. Pickup either via app or in person lets me pick up my car. All the cars are top notch where I usually get a BMW for no extra cost. Like with any car rental take a video of the car at pickup and drop-off. Had one issue with SIXT but once I shared the video I was good.

The customer support and the wonderful experience

The customer support and the professionalism from the front desk (Hamza) and Harith were magnificent and highly appreciated.

Flew into Sarasota Airport on7/21/26 …

Flew into Sarasota Airport on7/21/26 and had a reservation for a Toyota RAV4. I have never used Sixt before. We went to the counter and the woman behind the desk was excellent and explained every detail of the car rental and even telling us what sites in the area to visit if time permitted. Since we were returning the car to the Fort Lauderdale-Hollywood Airport site explained everything about drop off also. She even upgraded us to a BMW X3. The entire rental experience was great uneventful and pleasant.

A MUnited States · 1 review · Experienced 2026-07-21 · Posted 2026-08-01

I would definitely use SIXT again

Made reservation at Denver airport and car was available and ready. Last minute I needed to make an upgrade and the very friendly and helpful staff at the office did a great job getting me upgraded and at a very reasonable price. I would definitely use SIXT again

Great experience

Brooke at the counter gave excellent…

Brooke at the counter gave excellent service She gave service with a smile, good eye contact, spoke clearly and explained the contract.

Great rental experience... but watch using discount codes

I started using them last year for local rentals. Overall I've been pleased with the experience. My concern is with their pricing practices... mainly with using any type of discount code. The base price is higher when using a discount code than it was without it. So are you really getting a discount??? I have a prime example. I rented once and there was clearly a smoke smell in the vehicle. So I reported it and because I prepaid for it they issued me a $125 off discount code. In my eyes, it was perfect because I was getting ready to go on vacation and decided to use that discount code towards my vacation rental. So I did that and the price of the rental was $470 with a discount code applied. Something told me let me just look at the rates again because it's approaching my vacation and lo and behold, I can rent the same vehicle for $40 less without a discount code. So for me that is very misleading. Leading your customer to believe that they're really saving something and they're truly not. So I canceled the reservation with the discount code and just rebooked without and save $40. Aside from the sneaky price practices, I do like the options and the cost point overall. The customer service is great, the process of booking to pick up is very easy and takes no time.

Richard SchiaffoUnited States · 1 review · Experienced 2026-07-20 · Posted 2026-08-01

Sixth saved me

Well I arrived at Tampa airport at ten at night to find out we called a third party at hertz and didn’t have a car ready for us so I told them I need a car and of course they doubled the price of the car cause they knew I was stuck at the airport so I refused walked over to sixth car rental at the airport and what a pleasure the rent a car was half the price of Hertz and what a pleasure to deal with Sixth I will always rent a car from them wherever I go. They saved me at the airport and that will not be forgotten. Also even if you need to call them what a pleasure to deal with a company like this.

Carlos CuervoUnited States · 1 review · Experienced 2026-07-23 · Posted 2026-08-01

Deceived by the agent.

I had prepaid for my car and was led to believe that there would be no extra charge for the upgrade. However I was charged $311 for the upgrade. I feel I was deceived by the agent at the counter.

I would choose again Sixt for car rental

Everything was easy, fast and safe, no hidden charges and the car we got was new in perfect condition!!

Andiamo HiKuwait · 1 review · Experienced 2026-07-27 · Posted 2026-08-01

Great service at Palma Mallorca airport…

Great service at Palma Mallorca airport . New offices and location more staff to serve . Easy check-in and checkout . I delivered the car pre the date and six within 24 hours calculated the difference and paid back . I thought that was very quick and proper. I also made an accident but I was insured and did not pay anything due to full insurance. Amazing follow up and settlements . Thank you Sixt

The customer service was wonderful

The customer service was wonderful. Another rental agency had messed up my reservation for a car and Sixt helped me obtain one that fit my needs perfectly. The vehicle, a minivan, was clean and mechanically sound. It carried my grandchildren and all of our luggage from Dallas to Amarillo.

It’s my one and only company

It’s my one and only company that I prefer, trust and enjoy renting from them. You don’t have to think of any thing. Every thing is ready and on time. 100% recommend.

Best car rental services ever

Best car rental services ever Thank you sixt for this amazing services

I had a terrible experience with customer service after an incident.

I had a terrible experience with customer service. I rented a car in France and had a problem scraping a gate in a narrow place. I was charged a big amount on day of return with no other detail than damage. Therefore, I cannot use my insurance because there is absolutely no detail on the billing invoice. I have been wasting time on the phone, chat and email for the past 8 days with no response and no solution. I am still waiting for a detailed invoice for the big lump sum they charged me. And now, instead of sending me my detailed invoice, they keep sending me reviews to take.