Ski.com is the largest provider of mountain vacations in North America. We customize complete mountain vacations to more than 120 of the most popular resorts and thousands of properties in the United States, Canada, Europe and South America. With one phone call or just a few clicks of the mouse, our clients are able to bundle together things like discounted lodging, flights, lift tickets, equipment rentals, ski school, activities like snowmobiling and more. Based in Aspen, Colo. since 1971, Ski.com is known for the top-notch personal service offered by its 67 Mountain Travel Experts, winter-sport enthusiasts who average 26 years in the business and who regularly travel to personally experience each destination and accommodation.
Ski.com (www.ski.com) has a 4.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-30.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being extremely helpful, remarkably patient, and deeply knowledgeable when assisting with complex trip arrangements. Many individuals note that the expert advisors are exceptionally responsive and successfully make the entire vacation booking process entirely smooth and completely stress-free. Travelers deeply appreciate the prompt communication, quick turnaround times, and well-customized choices provided for various wonderful holiday destinations around the world. Consumers consistently highlight the truly exceptional customer service and expert guidance received year after year from dedicated professionals who always prioritize client needs.
Auto-generated from all reviews of this business. For reference only.Tench is the Best! Responds quickly. Any questions we have he finds the answer. Will always use him for our ski trips!
That’s wonderful to hear. Tench truly goes above and beyond, and we’re glad he continues to be your go-to for ski trips. Thanks for your continued trust in Ski.com.
Erin was great! Good advice and very quick response!
Thanks for the 5 stars. We’re happy Erin was able to provide helpful advice and quick responses. We appreciate you taking the time to leave a review.
Quick and easy. Great customer service. I’m pretty sure it’s not ai 🤦♂️
We’re glad everything felt quick and easy, and yes, always real people here. Thanks for the great review and for choosing Ski.com.
You did not promptly send an itinerary and the congratulations screen no longer displays the choices made. So you have to wait 24 hours after you are charged to see that is in fact what you intended.
Thanks for taking the time to share your feedback. We’re sorry you experienced a delay in receiving your confirmation. That’s not our typical flow or timeline, and it sounds like there was an unexpected hold up during processing. Once a reservation is completed, confirmations are usually sent out quickly and clearly outline everything that was booked. We understand how important it is to see those details right away, especially after you’ve been charged, and we’re always working to make that experience as smooth and transparent as possible. We appreciate you flagging this and hope the rest of your trip planning went smoothly. If there’s ever anything that feels off, our team is always happy to jump in and help.
Kristine is fabulous! Always ready to provide quotes, answer questions and follow up with any issues with prompt and friendly service. The booking process is so easy and clients love the payment links.
Thank you so much for leaving this review! We are so glad you've had a great experience working with Kristine and Ski.com. We look forward to assisting you with many more trips in the future!
They are trying to keep my money even though I never checked in to hotel accommodation!
We’re sorry to hear about your frustration and we understand how upsetting this situation feels. Based on our communication with you, you arrived at a different property and booked a room directly with them. As a result, you did not check in at the correct location and the original hotel classified the reservation as a no-show, which fell within the cancellation penalty window outlined in your reservation. The funds in question are now held by the hotel that was originally booked under their no-show policy, not by Ski.com. We’re always happy to help review the details with you and answer any questions you may have about the reservation or policies. If you would like to continue the discussion, please feel free to reach out to our Customer Service team at [email protected]. Thank you.
We have been using ski.com for years, both for advice and booking all our ski trips. Based on criteria, they can easily offer fitting options - and this saves us a ton of time on search! Our advisor Anthony is very available to assist and has been fantastic year after year. We have only had good experiences and I recommend ski.com frequently to others who are looking for a ski trip that works for them (kids, proximity to slopes, amenities, etc). They’re experts at this.
Thank you so much for continuing to choose ski.com for your ski vacations and for sharing this thoughtful feedback. It is wonderful to hear that the recommendations have consistently matched your criteria and helped you save time planning trips that work well for your family. I'm sure Anthony looks forward to helping with many more ski.com adventures to come.
Andy was super knowledgeable and friendly. He was very easy to work with and was very patient and cordial. Besides that, he has a wealth of knowledge and experience in the ski world.
Thank you for taking the time to share this review and for trusting ski.com with your trip planning. It is great to hear that Andy’s knowledge, friendliness, and patience made the process easy and enjoyable. We look forward to helping you plan your next ski getaway when you are ready.
Ann was great to work with. Quick and efficient
Thank you for your kind feedback and for choosing Ski.com to assist with your trip. It is great to hear that Ann was quick, efficient, and easy to work with throughout the process. Happy skiing!
Brian helped plan our perfect ski vacation to Whistler. He spent all the time I needed answering numerous questions. He listened and crafted our vacation to our specific needs. I would definitely use him and Ski.com for any future ski vacations.
Thank you for sharing this wonderful review of your Whistler vacation experience. It is fantastic to hear that Brian and Ski.com were able to answer all of your questions and tailor the trip to your specific needs. We look forward to working with you again.
Kai did a great job following through and making sure everything was taken care of.
Thank you for taking a moment to leave this review and for booking through Ski.com. It is great to hear that Kai did such a good job following through and making sure everything was taken care of for your trip. We hope you have an incredible time on the slopes and look forward to assisting with future plans.
Lovely trip to Kitzbuhel in Austria for some skiing and Christmas markets. Nicky at Ski.com provided an excellent customer service, answering our questions/requests very promptly and efficiently. I will highly recommend ski.com to my friends and family.
Thank you for sharing about your lovely trip to Kitzbuhel and the Christmas markets. It is wonderful to hear that Nicki at Ski.com provided prompt, efficient service and helped make the experience so positive. We really appreciate your high recommendation and look forward to helping you, your friends, and your family with future ski.com adventures.
Teagan Drake provided excellent support both for booking and cancelling my ski trip.
Thank you for taking the time to recognize the support you received from Teagan and Ski.com. It is great to hear that you felt well taken care of both during the booking process and when it came time to cancel your ski trip. Ski.com appreciates your trust and hopes to help you plan another ski getaway when the timing is right.
I always have a good experience with Ski.com. As an agent I appreciate the knowledge and expertise of your agents. Jennie was great!
Thank you for your continued trust in Ski.com and for sharing this review from an agent perspective. It is fantastic to hear that the team’s knowledge and expertise consistently support your clients’ trips and that Jennie was especially great to work with. Ski.com truly values the partnership and looks forward to assisting with many more successful bookings.
Booking this way was wonderful!! I gave my available dates and the amount i wanted to spend!!!! Quotes came back quick and i was able to find something within my budget!!!
Thank you for this enthusiastic feedback and for choosing to book through Ski.com. It is great to hear that sharing your dates and budget made it easy to receive quick quotes and find something that fit what you wanted to spend. We would be happy to help you plan your next trip when the time comes.
our advisor Tench who i have been using for probably 15 years called to asssist us with a change of plans for our upcoming Telluride trip - he let me know that the lodge we had booked would allow us to use the reservation in 2027 due to the ski patrol strike, so he helped us re-book a trip to Lake Tahoe.
Thank you for your loyal partnership over the past 15 years and for sharing this thoughtful review of Tench. Navigating the ski patrol strike and re‑working your Telluride plans into a Lake Tahoe trip while preserving your lodge reservation for 2027 is exactly the kind of advocacy we want our advisors to provide. We are grateful for your continued trust in Ski.com and hope your upcoming Tahoe trip is fantastic.
Good experience; more detail about insurance upfront would have been helpful
Thank you for your thoughtful feedback. We hope you have a great trip and let us know if you have any additional questions or need assistance with anything else!
We have worked with Anthony with ski.com for many years. He always listens to our requests and schedules a great trip for our family.
Thank you for your long‑term trust in Anthony and Ski.com. It is great to hear that Anthony consistently listens to your requests and helps craft great ski in–ski out trips for your family. We truly value your continued business and look forward to planning many more family ski adventures together.
Thank you for sharing! Creating an easy, friendly booking experience is very important, and it is great to know the service stood out so positively.
I've been using Ski.com for years. It's quick and easy to book our ski trip.
Thank you for being a repeat guest and for sharing that Ski.com has been your go‑to for years. Knowing that you find it quick and easy to book your ski trips with us is exactly the feedback the team loves to hear.
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