Great experience for 4- years running
Great experience for 4- years running. Colin is a great rep
About Ski.com
Data updated- Website
- www.ski.com
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 100% (3/3)
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About this business
Ski.com is the largest provider of mountain vacations in North America. We customize complete mountain vacations to more than 120 of the most popular resorts and thousands of properties in the United States, Canada, Europe and South America. With one phone call or just a few clicks of the mouse, our clients are able to bundle together things like discounted lodging, flights, lift tickets, equipment rentals, ski school, activities like snowmobiling and more. Based in Aspen, Colo. since 1971, Ski.com is known for the top-notch personal service offered by its 67 Mountain Travel Experts, winter-sport enthusiasts who average 26 years in the business and who regularly travel to personally experience each destination and accommodation.
Is Ski.com legit?
Ski.com (www.ski.com) has a 4.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-30.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being extremely helpful, remarkably patient, and deeply knowledgeable when assisting with complex trip arrangements. Many individuals note that the expert advisors are exceptionally responsive and successfully make the entire vacation booking process entirely smooth and completely stress-free. Travelers deeply appreciate the prompt communication, quick turnaround times, and well-customized choices provided for various wonderful holiday destinations around the world. Consumers consistently highlight the truly exceptional customer service and expert guidance received year after year from dedicated professionals who always prioritize client needs.
Auto-generated from all reviews of this business. For reference only.What people say
Easy to use so far
Reply from Ski.com2026-06-24
That's great to hear. Thanks for choosing to with with Ski.com. We hope you have an awesome trip!
Marcie is wonderful to work with
Marcie is wonderful to work with, she takes care of every detail and ensures a smooth booking process.
Reply from Ski.com2026-06-22
That's Marcie! Her attention to detail and commitment to a smooth process make her such a great resource for travel advisors. We're glad the experience reflected that and we look forward to working with you again! Thank you for the review!
Travel Planning With Ease!
Made traveling easier. Andrew was very helpful while planning our ski trip. We had never skied Canada before and he helped us on all aspects of the trip!
Reply from Ski.com2026-06-19
Skiing Canada for the first time is such a great experience and we're glad Andrew was able to help make it feel approachable from start to finish! Having someone who knows the ins and outs of a new destination makes all the difference. Thank you so much for your review!
Andy was v knowledgeable
Andy was v knowledgeable, patient, kind, and 100% focused on our particular needs.
Reply from Ski.com2026-06-22
That's exactly the kind of focus and care we want every client to feel. We're glad Andy was able to zero in on what you needed and make the process a great one. Thanks for sharing and we hope you have an incredible trip!
Easy and efficient
Easy and efficient. The simplest and most effective way to plan a ski vacation
Reply from Ski.com2026-06-19
Simple and effective is exactly what we're going for! We're glad the experience delivered on that. Thanks for choosing Ski.com and we hope you have an amazing trip!
Excellent service
Jennie was great to work with . Always responded quickly and kept me updated throughout the entire process . She made planning the trip so easy …..
Reply from Ski.com2026-06-19
Quick responses and keeping clients in the loop throughout the process is so important, and we're glad Jennie nailed both. Thanks for the kind words and we hope the trip is everything you're looking forward to!
My ski expert
My ski expert, Teddy Roach, made the process seamless, enjoyable, and affordable. He is a true professional that was there to help me every step of the way. Cannot recommend him enough, any trips/passes I purchase in the future will only be booked with him.
Reply from Ski.com2026-06-12
We love hearing this! Seamless, enjoyable, and affordable is the trifecta. Teddy is a true asset to our team and we're so glad he was there for you every step of the way. We'll make sure he sees this and we can't wait to help you plan the next one!
Very easy to work with
Very easy to work with on both the travel agent side and the client end. Nikki was patient and amazing at helping to get my clients what they wanted.
Reply from Ski.com2026-06-12
That's exactly what we aim for on both sides of the booking! We're so glad Nicki was able to make the process smooth and deliver for your clients. Thanks for partnering with us and we look forward to working with you again!
Great Service
Very responsive even with an unusual request. Marcie Hawks is great. Looking forward to our WhiteFish ski trip with my Hawaiian neighbors.
Reply from Ski.com2026-06-09
That sounds like a fun group to take to the slopes! We're glad Marcie was able to come through even with the unique request. That's what she does! Have an incredible trip!
Adam helped me so much and was prompt…
Adam helped me so much and was prompt in helping me
Reply from Ski.com2026-06-08
Glad to hear it! Prompt and helpful is exactly what we aim for. Thanks for working with us and don't hesitate to reach out anytime you have clients looking for a ski vacation!
Great first experience
Reply from Ski.com2026-06-08
So glad your first experience with us was a great one! We hope it's the first of many. Thanks for choosing Ski.com and we look forward to helping you plan the next one!
Stephanie is the best!
Reply from Ski.com2026-06-08
Hard to argue with that! We're so glad Stephanie made such a great impression. Thanks for the kind words and we hope you have an amazing trip!
Lou Albucher....AMAZING!
Your representative, Lou Albucher, was fantastic!! At first, I contacted the hotel directly and reserved 5 rooms for my family. When I learned that they do not offer lift tickets, etc., I called ski.com and was connected with Lou. He was able to secure the same rooms from the hotel AND provide discounted lift tickets for our family. He went the extra mile for us and we can't thank him enough....Lou, you're the best!
Reply from Ski.com2026-06-04
That's exactly the kind of experience we love to hear about! It sounds like Lou truly went above and beyond to make sure your family got everything you needed in one place, and even saved you money on lift tickets in the process. That's the Ski.com difference! We hope your family has an absolute blast on the slopes!
Teddy was positivity amazing…
Reply from Ski.com2026-06-03
That is so great to hear! Teddy sure knows his stuff and we're glad you were able to experience that. Have an amazing trip!
Teddy goes above and beyond
Teddy goes above and beyond. He made our group purchase/reservation smooth and easy for Christmas travel. I must say our family was a bit much with constant changes to our individual reservations. He’s very patient and speedy with returning messages. A HUGE THANK YOU to our agent Teddy. Super Helpful!!!
Reply from Ski.com2026-05-27
A huge thank you right back! Group travel during the holidays with lots of moving pieces is no easy task, and it sounds like Teddy handled it like a pro. His patience and responsiveness are exactly what we aim to provide every time. We're so glad he was able to get everything sorted for your family and we hope you all have an amazing Christmas trip!
Ski.com website was easy to access and…
Ski.com website was easy to access and navigate. My specialists, Alyssa, has been helpful and knowledgeable. Can’t wait to make fresh tracks!
Reply from Ski.com2026-05-26
Love the enthusiasm! Fresh tracks are the best tracks. We're glad the website felt easy to navigate and that Alyssa has been a helpful resource along the way. We can't wait for you to get out there!
Jolie was amazing
Jolie was amazing. Our trip is not simple. We have 7 people going from Atlanta to Snowmass. We need flights, ski in ski out accomidations, ski equipment, snow board equipment, lift passes, etc. She was very quick to provide many options. When some got taken, she immediately provided replacement options. This is the best travel agent experience I have ever had. When Jolie was ill for a day, Emma stepped in and did not miss a beat.
Reply from Ski.com2026-05-26
Wow, thank you for sharing this! A trip of that scale with flights, lodging, equipment, and passes for 7 people is a lot to coordinate, and it sounds like Jolie and Emma knocked it out of the park together. We're so glad this has been your best travel agent experience and we hope the trip lives up to every bit of the planning that went into it. Snowmass is going to be incredible!
Laurel was great!
Laurel was prompt, courteous, pleasant and efficient
Reply from Ski.com2026-05-21
That's a great combination of qualities and we're glad Laurel delivered on all fronts! Thanks for taking the time to share your experience. We hope you have a fantastic trip!
Gift Pass Purchase
Chris was very helpful setting up the gift purchase for a pass for my nephew. An excellent customer service rep! Thanks Chris
Reply from Ski.com2026-05-21
What a great gift! We're glad Chris was able to make that process easy and get everything set up smoothly. Thanks for the kind words and we hope your nephew has an amazing time on the slopes!
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