Ski.com is the largest provider of mountain vacations in North America. We customize complete mountain vacations to more than 120 of the most popular resorts and thousands of properties in the United States, Canada, Europe and South America. With one phone call or just a few clicks of the mouse, our clients are able to bundle together things like discounted lodging, flights, lift tickets, equipment rentals, ski school, activities like snowmobiling and more. Based in Aspen, Colo. since 1971, Ski.com is known for the top-notch personal service offered by its 67 Mountain Travel Experts, winter-sport enthusiasts who average 26 years in the business and who regularly travel to personally experience each destination and accommodation.
Ski.com (www.ski.com) has a 4.9 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-30.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being extremely helpful, remarkably patient, and deeply knowledgeable when assisting with complex trip arrangements. Many individuals note that the expert advisors are exceptionally responsive and successfully make the entire vacation booking process entirely smooth and completely stress-free. Travelers deeply appreciate the prompt communication, quick turnaround times, and well-customized choices provided for various wonderful holiday destinations around the world. Consumers consistently highlight the truly exceptional customer service and expert guidance received year after year from dedicated professionals who always prioritize client needs.
Auto-generated from all reviews of this business. For reference only.Stephanie is always very responsive and efficient. I love working with her! The booking process is always fast and smooth.
Love hearing how smooth and efficient Stephanie makes the process. We appreciate your partnership and the opportunity to help each time.
Easy to work with
So happy to hear that! Thanks for leaving a review.
Andy made this easy and was very patient with all my questions to help my client. Thanks!
Glad Andy was able to keep things easy and support you along the way. We appreciate the opportunity to help with your client’s trip
Colin is the absolute best to work with!!! I have booked multiple trips with him and he makes it so easy.
It means a lot to hear you’ve booked multiple trips with Colin and keep coming back. We truly appreciate your continued trust and partnership.
Emma was the expert/customer service rep that helped and she did a great job and was very prompt, and friendly in answering all my questions and we ended up booking a package because of it.
Emma knows how to keep things clear and responsive, and it’s great to hear that made the difference in your decision to book. We appreciate you choosing us. Thank you for the review!
Katie was so helpful and knowledge able about every thing
Thank you so much for the 5-star review! Glad Katie was able to guide you through everything and make the process easy. We appreciate the opportunity to help with your trip.
Randall made a special effort to retrieve one year old booking information to help me resolve a travel insurance problem!!
We’re glad Randall was able to track that down and help you sort everything out. We appreciate you taking the time to share your experience.
Andy was great - very comprehensive and excellent follow up
Happy to hear Andy kept everything thorough and on track with great follow up. We appreciate the opportunity to help plan your trip.
Happy to hear that! Thanks for the review and we hope you have an amazing trip!
No way! Needed help, got none. Can't reach assigned travel agent, won't use again
We’re sorry to hear that you feel this has been your experience. Based on our records, your agent did respond the very next morning after your after-hours call and followed up by phone and email with guidance to ensure your plans could move forward without delay. That said, we understand how important it is to feel supported in the moment, and we’d welcome the chance to connect and make this right. Please reach out to [email protected] if there is anything else we can help with.
Quick response for our group trip to Copper next year
Glad we could help get things lined up for your group at Copper. We appreciate the opportunity and look forward to helping make it a great trip next year.
The place booked in Breckenridge was as described. Very convenient and clean. I really didn't appreciate the sneaky 13.5% tax that was collected at the end of the trip. It was hidden in the agreement that I okayed, so there's really no recourse, but that seems like something you should make explicit when booking. An extra $600 isn't nothing for some people. That kind of soured what was a fun trip with the family. I'll probably just go back to Airbnb next year.
Thank you for the feedback. I’m really glad to hear the trip itself was enjoyable, but I understand how frustrating that additional cost felt at the end. I do want to clarify that the resort fee was included in your quote and outlined in your confirmation under the bolded section “Fees paid at check-in or check-out”, so it wasn’t intended to be hidden from you. Those types of fees are set and collected by the property, not Ski.com. Many booking avenues do include additional fees in their bookings, but not us! We’d love the opportunity to work with you again and show you the value we can bring compared to other booking options, even Airbnb.
Cody Jenick has mad skills! Perfect job.
Mad skills for sure! So glad you were able to work with Cody on your trip. Happy skiing!
Absolutely fantastic service from start to finish. When you call the number, a person answers immediately or they call you back within a very short time period. I spoke to an absolute legend on their team named Ray, and his knowledge/expertise of Switzerland blew me away. Absolute excellent service too! His response time was usually within a couple hours, if not a few minutes. He made the booking process seamless and answered all one hundred of my questions. Absolutely wonderful!
Ray knows his stuff, especially when it comes to destinations like Switzerland, and it’s great to hear how much that stood out. We’re glad he made the process smooth and easy, and we really appreciate you taking the time to share this.
Kai was very responsive and helpful, both on phone and email. Would absolutely connect with him again for future client needs.
Love to hear it! We're so glad you had a chance to experience Kai's responsiveness and assistance. Thanks for the review and we look forward to working with you again!
Laurel is great. Super easy to work with and we've always had a great trip with her.
It’s great to hear Laurel continues to deliver such consistently positive experiences. We truly value your ongoing partnership.
Great experience. Jen Wood was helpful, kind and considerate. She was also knowledgeable, which makes booking a comfortable experience.
Happy to hear Jen made the process feel comfortable and straightforward. Banff is an amazing choice, and we’re excited for your trip.
Marcie was amazing. she was receptive to all my needs and was able to get back to me with multiple options very quickly within 24 hours. She answered questions and was always available. So easy!
So glad Marcie kept things moving quickly and made it easy to sort through options. We appreciate you trusting us with your trip.
Love hearing that Katie made things simple and easy. Thanks for choosing us.
I was very confused on what all I needed to book and Danielle was beyond helpful and kind.. she made it so much easier!
Danielle does a wonderful job guiding clients through the process and making everything feel simple. We’re so glad she was able to help and appreciate you choosing us.
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