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Home Services

SpareFoot

203 reviews

4.0203 reviews
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About SpareFoot

Data updated
Website
www.sparefoot.com
Category
Home Services
Location
United States · Austin
Status
Unclaimed
Last 12 months
203 reviews
Replies to negative
100% (42/42)
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Is SpareFoot legit?

SpareFoot (www.sparefoot.com) has a 4.0 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Home Services and its reputation is good. 74% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.

What people say

J
Janay · 15 reviews · Verified · Experienced 2026-07-07 ·

I love the quick response and user…

I love the quick response and user friendly service.

M
Melissa Charlene Viles · 1 review · Verified · Experienced 2026-06-30 ·

Was there for way over an hour n no…

Was there for way over an hour n no bathrooms n wasnt offered the price told to me over phone n it was miserable experience

Reply from SpareFoot2026-07-08

Thank you for your feedback. We would like to learn more about your experience and to see if there is anything we can do to assist, so one of our agents will be reaching out to you shortly. We look forward to chatting with you and see how we can make things right!

M
Michael Pack · 1 review · Verified · Experienced 2026-07-06 ·

Everybody I talk to is very helpful.I…

Everybody I talk to is very helpful.I think one girl's name was Dez and really walk me through it and made sure that people got in touch with me.Oh , it was all around a good experience

S
Stacy Murphy · 1 review · Verified · Experienced 2026-07-06 ·

That don't have outside storage

Reply from SpareFoot2026-07-07

Thank you for your feedback. We understand that it was a challenging experience to have. One of our agents will be getting in touch with you to figure out where we went wrong, and how we can improve. We look forward to chatting with you to see how we can make things right.

A
Ava Keller · 2 reviews · Verified · Experienced 2026-07-07 ·

Online was easy and the CSR was very…

Online was easy and the CSR was very courteous and helpful. Competitive pricing. Great experience.

C
Crystal Kemp · 1 review · Verified · Experienced 2026-07-05 ·

They were very thorough and I was done…

They were very thorough and I was done with my paperwork within 20 min

P
PAUL Michael INGULU · 2 reviews · Verified · Experienced 2026-07-05 ·

I cancelled

Reply from SpareFoot2026-07-06

Thank you for your feedback. We would like to learn more about your experience and to see if there is anything we can do to assist, so one of our agents will be reaching out to you shortly. We look forward to chatting with you and see how we can make things right!

C
Candice Hausauer · 1 review · Verified · Experienced 2026-07-05 ·

Very helpful and trying to find me a…

Very helpful and trying to find me a unit communication great cost of unit was good better than most units in Helena thank you

K
Keith Dove · 1 review · Verified · Experienced 2026-07-04 ·

Stopped by looking for storage

Stopped by looking for storage. Cheryl was very helpful and showed us what was available.

V
Valerie Hooe · 1 review · Verified · Experienced 2026-07-05 ·

Really bad service … do not speak…

Really bad service … do not speak orusetniscopany.

Reply from SpareFoot2026-07-06

Thank you for your feedback. We understand that it was a challenging experience to have. One of our agents will be getting in touch with you to figure out where we went wrong, and how we can improve. We look forward to chatting with you to see how we can make things right.

E
Emanuel Brunache · 1 review · Verified · Experienced 2026-07-04 ·

The internet is full of errors.

I don't know anything about this company. I never dealt with it. I think you are contacting the wrong person. There is nothing bad or good I can say about it. I see that you know my name and email address, that's an indication that you did a lot of research to find that much about me.

Reply from SpareFoot2026-07-05

Thank you for your feedback. We would like to learn more about your experience and to see if there is anything we can do to assist, so one of our agents will be reaching out to you shortly. We look forward to chatting with you and see how we can make things right!

K
Kendra Kurz · 1 review · Verified · Experienced 2026-07-04 ·

Gave me gate code but never sent me my…

Gave me gate code but never sent me my unit number

Reply from SpareFoot2026-07-05

Thank you for your feedback. We would like to learn more about your experience and to see if there is anything we can do to assist, so one of our agents will be reaching out to you shortly. We look forward to chatting with you and see how we can make things right!

A
Anonymous · 1 review · Verified · Experienced 2026-07-04 ·

Listings cannot be trusted

The rep told me there was an outlet in the storage unit (he swore to me there was) , so i booked the unit. Only to then find out after speaking with the unit’s manager that there was not an outlet in the unit. Thank gosh the manager called.

Reply from SpareFoot2026-07-04

Thank you for your feedback. We would like to learn more about your experience and to see if there is anything we can do to assist, so one of our agents will be reaching out to you shortly. We look forward to chatting with you and see how we can make things right!

R
Roger Rodriguez Jr. · 3 reviews · Verified · Experienced 2026-07-04 ·

Great resource and assistance

Great resource and assistance. Thank you Jose

B
Brianne Inouye · 1 review · Verified · Experienced 2026-07-01 ·

Good website

Using the website was easy to navigate and set reservations for a storage. The discounts were amazing. The only issue I had was the storage facility employee was really rude and unwelcoming.

R
Robert St Jean · 1 review · Verified · Experienced 2026-07-04 ·

good location location location

Thank you for the good suggestion to act right away. I am looking to our meeting monday...

V
Vicki Koehler · 1 review · Verified · Experienced 2026-06-26 ·

Nothing but unsolved problems

I was supposed to move in June 26. I receive an email that my unit is ready and I should call & set up an appointment for access. The next email, back to back is my rent would be increase the next month over $100. I attempted to call regarding this and was on the phone forever. I was instructed "upper management" will send me an email that I still have not received. Then I receive an email fir insurance coverage. I have to contact them again stating they had not provided or asked for my proof which I have. I sent it to them and they say it expired. On the coverage it expires 04/27. I still have not been refunded my $12.

Reply from SpareFoot2026-07-03

Thank you for your feedback. We would like to learn more about your experience and to see if there is anything we can do to assist, so one of our agents will be reaching out to you shortly. We look forward to chatting with you and see how we can make things right!

K
Kimberly Decker · 1 review · Verified · Experienced 2026-07-03 ·

Wanted more money when it came time to pay.

I could not get the one I wanted for the price that they said I would pay. The reservation was for a 10X10…for $70… when it came time to pay they said it was $90! So then I called and a representative tried to help but showed the same thing. Then he didn’t know how to fix it, and suggested I just pay the $90 then they would figure it out later. That did not sit well with me at all. So then I hung up and called the actual storage place and she took care of it all and was able to get me a better deal.

Reply from SpareFoot2026-07-03

Thank you for your feedback. We understand that it was a challenging experience to have. One of our agents will be getting in touch with you to figure out where we went wrong, and how we can improve. We look forward to chatting with you to see how we can make things right.

J
Julia · 2 reviews · Verified · Experienced 2026-07-03 ·

Unfortunately it didn't provide the…

Unfortunately it didn't provide the discounted rates that the actual site offered

K
KAREN MONTGOMERY · 1 review · Verified · Experienced 2026-06-30 ·

Yauay

The best ever thank God for this wonderful wonderful website