StubHub U.S. and Canada (www.stubhub.com) has a 4.0 out of 5 rating on OK.one, based on 221 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 76% of reviews are 4 stars or higher and 19% are 1 star; The business has not yet replied to negative reviews. Last updated 2026-08-10.
it was my second time using StubHub. Buying a ticket was easy but the process to actually obtain the ticket and then saving it to my iPhone was complicated. Had to go through another vendor to do that and even that was not easy. I had to call that vendor to help me get my electronic ticket.
I wanted covered seating for the Mubadala DC Tennis Open since I melted last year in that intense sun and heat. I found great seats on Stub Hub, thanks to a clear, easy seating chart. Tickets were purchased and delivered seamlessly. Thanks Stub Hub!
I placed two orders with StubHub for this game, one for the tickets one for a parking pass. This review is for the pass. The ticket order went smoothly - five stars. A few days before the game I looked at the parking pass and saw it was for "LT1LT2". No directions where this was, no directions on how to get there, no address specified so I could enter something into GPS. I looked at the Google list of Tigers parking, no reference to this lot, so the morning of the game I called StubHub. Spoke with an agent who was very polite but couldn't help. Ultimately he said my problem was being "escalated" and I would be called. I was never called. I went to the game and stumbled around trying to find this lot. I had to stop the car and try to get directions. I disrupted traffic and angered drivers as I maneuvered to change lanes and check out possibilities. Ultimately we found it and did see most of the game but it was a frustrating experience.
I sold tickets for a 2026 FIFA world cup on their site. Really poor setup, I had to start a ticket transfer just to list my tickets, so they had every ability to secure my tickets and pass it on to the person that bought them. Additionally once my tickets sold I got an email confirming everything was done and I should be receiving money. Then I got another email saying it I needed to do some work on the transfer. I contacted support at that time, they said everything was fine, nothing needed to be done. The day before the game, they contacted me again via email, saying the transfer was not complete. I spent maybe 2 hours with their terrible support walking through the process of resending the tickets (all of which should have been done by them in the first place). I took screenshots of each step and even got an email saying that the sale was completed and I would receive my money in 5-10 days. It's been nearly 60, and no money. Every time I contact them, I am told that they need 5-10 more days to figure it out. They are clearly waiting me out at this point, what a horrible company. DO NOT EVER USE.
Amazing concert! Great seats and venue in the OC! Nile Rogers rocked it!
I unfortunately purchased tickets through stubhub before reading reviews. Our tickets were delivered to a completely different person in a different city. Stubhub simply said too bad. delivered is delivered and that is as far as they go. luckily we only lost 250.00. this was our first and our last experience with stubhub. I highly doubt they have millions of smooth transactions. By looking at the numbers I would have to say it is 50/50 if you will get you tickets.
The whole process was smooth. From navigating the website to directions on how to handle parking, everything went well. The show was one of the best.
My only complaint would be fee's associated with placing my order. They were astronomical. And they were not published or provided to me until I checked out. I would not have purchased knowing your fee amount. It was almost as much as the parking pass.
Amazing! Everything was awesome!
I purchased concert and VIP parking tickets. I received the concert tickets in a timely manner but did not receive the parking ticket until the day before the event. This delay caused me a lot of stress. I ask that StubHub try to get all tickets to the purchaser as soon as possible.
experience was great and staff was very friendly and answered questions efficiently
Good seats that i was able to purchase. Clear view without any obstruction. The email reminds were top notch. The updates and option for parking and restaurants availability information was on point.
This is the worst company ever they advertised red hot chili peppers and it was a cover band. Never got my $95 back from them . Dont use Stub Hub the will burn you
Absolutely horrible first-time experience. Will never use again. Bought 6 last minute tix the day before a sold-out Knoxville Smokies AA baseball game. Didn’t mind paying triple the retail price as I did wait too long and they were great seats. App said I would receive the tix in time for the event. Got an email four hours before game start saying “Congratulations, you’ve been upgraded at no cost!” Still had not received actual tix for original seats but new seats clearly not better. In fact, they were terrible. One hour before the game start, I asked the StubHub AI chat where the tix were only to be told there was a problem and that I could request a refund. We were literally all getting in our cars to head to the game. Questions for StubHub: 1) Why didn’t I get my first set of tix immediately like Ticketmaster does? 2) Why are you changing tix I purchased without my approval? 3) Were my original tix and “upgraded” tix sold to other higher paying customers? It sure felt that way. Bottom line: Ruined night that embarrassed me with my friends. Buyer beware!
Price gouging and resale of tickets at double the value. Customer service representatives all read the same disclaimer, basically laughing at my own trust in thinking they were reputable.
StubHub provided the absolute worst customer experience I ever encountered from a 3rd party ticketing company. I originally purchased three infield box seats at Wrigley field (which StubHub confirmed by email) however they later substituted the tickets for three inferior seats in the bleacher section of the ballpark, which is completely exposed to the elements and way further from the action. There was no proactive communication about the substitution and no offer to refund the purchase. It wasn’t until I contacted StubHub the day before the game that I learned of the substitution. StubHub claimed there was an issue when the original owner tried to transfer the tickets. Apparently, StubHub’s platform / service failed and under the auspice of their so-called “customer guarantee” they stuck us with vastly inferior seats. On the phone I insisted the issue be escalated because the baseball game was less than a day away. The agent said she could not do that. What a huge disappointment. In Summary - we didn’t go to the game because my wife can’t sit in the sun for 3 hours due to a health condition. It’s been three days since I contacted them. There has been no refund generated at this point and no apology from StubHub, just business as usual. My advice is use Seat Geek and stay away from StubHub.
I ordered parking passes for Morgan Wallen six months before the concert and my parking passes never came through my email my spam mail or my junk mail. I paid $40.49 and then I get to the venue and I have to pay $80 for private parking so no my experience was not good
I was so grateful that your company gave me the opportunity to see a band I've been wanting to see for years! Everything was easy, the app functioned perfectly at the venue and I was very pleased with everything.
Very quick and easy purchase! Got the tickets the day of the concert and scanned them with no problem
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