StubHub U.S. and Canada

Easy and efficient

The arrival of the tickets 36 hours…

The arrival of the tickets 36 hours before the show after placing the order 7 weeks earlier was pretty stressful. Not sure why the seller waited so long but didn’t seem necessary given that the tickets had been paid for way longer than 30 days prior. Even after a lot of time with customer service in the weeks leading up to the show I was unsure if the travel preps would pan out. Not sure how I’ll approach the next show.

Ohio

The seats were amazing exactly what I wanted. A friend of mine had come in from out of state, and had always wanted to go to Angel Stadium, and had never been. Everything was super easy ordering the tickets getting in sitting down perfect weather.

While StubHub plays media outlet on…

While StubHub plays media outlet on social media, their actual profit engine relies heavily on structural friction and aggressive seller penalties. Here is how that non-payment system operates under the hood: ​The Cash Float Arbitrage: StubHub holds customer funds from the moment a ticket is sold until after the event takes place. If an order gets tied up or marked with a "Cancelled" or "Unfulfilled" status, those funds remain trapped in StubHub’s corporate float, earning interest or inflating cash reserves on their balance sheet instead of reaching the seller. ​Double-Dipping on Penalties: When a seller's transaction is flagged or cancelled—even due to minor delivery lag or venue barcode delays—StubHub doesn't just withhold the payout; they routinely charge the seller a administrative fee or the cost of "replacement tickets" (often up to 100% or more of the sale price). ​Buyer Refunds in Credit, Not Cash: Even when an event or order is cancelled and StubHub claws back the money from the seller, they often push buyer refunds into platform credits rather than raw cash returns. ​By weaponizing automated cancellation policies and drag-out customer support resolution times, StubHub transforms what should be a routine pass-through escrow transaction into a high-margin penalty factory. This sticks if SCAM. Congressman take note how this system works and FIX IT

For the first time for us with you.

For the first time for us with you.. we appreciate the location we got...good price too The only thing is ..we dont understand why it take so long to get the numbers of our sit... The people we spoke with are very patient and nice...

Don’t buy one ticket at a time

I purchased 5 tickets, one or two every week and found out that I spent more on the purchase. It’s better to buy in a bulk at one time and a couple of months earlier

I have been buying my tickets from…

I have been buying my tickets from StubHub for as long as I can remember. I have never once had a single problem. Highly recommend StubHub.

That was great

That was great! We were right across the street!

One of the worst websites selling scam…

One of the worst websites selling scam tickets and once you buy there is no refund and you cannot resale. Avoid it anyhow. Got scammed 300 dollars.

Easy, predictable selection.

Ease of selecting from several great choices. Seamless transaction and no surprises or hidden costs.

Was a good experience I got my tickets…

Was a good experience I got my tickets on time so I really happy

Upgraded after Ticketmaster issues

Ticketmaster unfortunately cancelled my tickets and thought I was a bot. Stubhub went above and beyond to reassure me they would replace my tickets with 3 different options, and we were lucky to select a suite. It was an amazing experience.

Great parking

The parking was nice and close to the park, had no issues.

super easy process with a great price

Trust the process

Ordered the tickets…. Trusted the process and we received them a few days before game day.

I had no problem or issues with my…

I had no problem or issues with my purchase of tickets and was delivered right on time. Thank you 😊

Easy process

Easy process, great seats!

Shout out to Liam for getting us the…

Shout out to Liam for getting us the tickets, make sure to thank him for me

StubHub is Great!

Selecting, paying for & receiving tickets was effective & efficient on StubHub.

I had many questions about delivery as…

I had many questions about delivery as time was a big crunch, but the online chat (not sure if it was a person or AI) was great. Answered every question and the delivery and timing went smoothly.