settled but timely
took multiple rounds of queries to determine outcome that took over a full month. Caused a delay in being able to replace my stolen camera. Eventually reached a settlement, so overall not bad
Thank you for your feedback. We’re sorry to hear that the process took multiple rounds of queries and caused a delay in replacing your stolen camera, that’s certainly not the experience we aim to provide. We appreciate your patience throughout, and we’re glad a settlement was eventually reached. Your comments help us identify where we can improve, and we’re here if you need any further support.

