First Premier is a Nationwide Home Warranty company that offers affordable plans to protect your appliances & Major systems in your home.First Premier is also proud to offer a special discount for Healthcare Professionals, First Responders, and Active-Duty/Veteran Military members.Call us today to hear more about our Discounts and Promotions!
Written by the business, not verified by us.First Premier Home Warranty (firstpremierhomewarranty.com) has a 2.2 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. 66% of reviews are 1 star, a relatively high share; The business has replied to 7% of negative reviews. Last updated 2026-09-03.
Most reviewers were unhappy with their experience overall. People frequently mention terrible customer service, pointing out extremely long wait times, dropped calls, and unhelpful representatives who constantly fail to resolve everyday problems. Consumers also heavily struggle with getting their insurance claims paid out properly, or even getting qualified local contractors to actually show up for necessary home repairs. Some reviewers were happy with specific staff members who provided kind, empathetic, and truly helpful assistance during frustrating situations. Consumers noted that certain individual employees genuinely went out of their way to resolve billing or support issues efficiently, patiently guiding people through complicated paperwork processes.
Auto-generated from all reviews of this business. For reference only.This is the worst home warranty I ever had in my life. I tried 7-10 times, and every time the hold time was half an hour, and finally it disconnected. I signed for 6 years and this is my first claim and never been fixed whenever I called technician it went through his answering service. What a great service I recommend not to signup
This is absolutely the worst company I ever dealt with. I paid in full up front for this scam to have 14 months of protection. It's been a week since my dryer stopped working efficiently. I called them. After 25 minutes of the phone ringing the line went dead. I called again another 25 minutes and somebody else answered. I told them about my problem they said they will send me an email with a contact to call which I did. I called him spoke to the man and he never showed up. I called first premier again they said they were going to send another contact which never came. I've been calling them ever since and they never pick up. I sincerely believe this is a scam operation
This company is absolutely terrible! Just signed up with this company one week ago and had a problem with my Sump Pump. A contractor arrived paid him the service fee. four days later haven't heard anything from this company. I want a refund for the service fee, they never did the job. Very unhappy will never use this company again.
If I could give them a 0 I would. I just use them for the first time. Trying to get through to them is almost impossible. The companies they use are sorry also, I’ve been waiting for a week and back and forth with the company they assigned me . They are terrible also very poor customer service. The company is GI Electrical!!!! Run Run from both First Premier and GI Electrical
they will not answer their phone. if they do they hang up on you. i finally got a response. their contractor is treated worst then they treated me . So far nothing has been resolved. this company is a scam and is a rip off, It shouldn't take months to resolve an A/C thermostat problem.
I BOUGHT A 3 YEAR HOME WARRANTY. THE VERY 1ST HOME REQUEST WAS A TOTAL SCAM. I CALLED MULTIPLE TIMES AND WAS PROMISED A REPAIR TO MY SYSTEM. NEVER CAME. I HAD TO CALL MY OWN REPAIR MAN. I COMPLAINED TO THE NEW YORK BBB. THEY DID NOTHING. WHEN I TRIED TO CANCEL MY CONTRACT I HEARD NOTHING FROM FIRST PREMIER. MY 3 YEARS OF PAYMENTS WAS GONE. YOU WILL GET NO REPAIR AND NO REFUND. THEY ARE A SCAM RUN ELSEWHERE, I CANNOT USE THE 3 YEAR CONTRACT IF I WANTED TO I HAVE BEEN BLOCKED. BBB AND LAWYERS ARE USELESS. STAY AWAY.
I paid $399 for the whole year but after 6 months they refused to refund me ! It’s a classic tactic from a shady home warranty company trying to stonewall me .First Premier Home Warranty is notorious in consumer complaints for making cancellations and refunds as difficult as possible. Multiplying $75 by 6 months is completely made up. Their own contract clause (which I did and emailed it to them screenshotted) says they subtract a single $75 administrative fee one time, not every month. They are trying to invent a penalty that wipes out your $399 payment so they can keep all of it. They are the worst ever and they are a fraud company . Don’t know how they are still in business
This company is the worst company for home warranties they won't pay nothing they will cuss you out on the phone they will hang up on you and they will not answer your phone do not buy stay away from this company no good terrible customer service the worst don't buy
Very unprofessional company for last 4 month either telephone issue or staff issue. Always something in their contract eliminate their needs to repair the item I’ve called for very disappointed. Calls are being dropped by their CSR, when try to escalate, CSR would just simply hung up the line. If I could give them 0 I would.
I had a visit for my refrigerator they denied itall.The man I talked to was nasty on the phone. I mean, really nasty. Deny the claim completely and basically told me to take a hike. I do not recommend this company. They actually canceled me and didn't even tell me, they double billed me in June and I asked for a refund. And they just canceled me. So please, please, please stay away from this company.
Cheaters and Scoundrels. I took a 6-year contract and spent 1950$. Served me twice. Afterwards, stopped taking service calls. Highly recommended if you want to get RIPPED OFF!!!
Always something in their contract eliminate their needs to repair the item I’ve called for very disappointed, but they’re the third company I’ve tried and they all do the same thing
This is the worst company to do business with. I had filed a claim on my dishwasher the first company never called me so I had to call back and request a new company, after a week and a half trying to get ahold of the second company I finally got someone to come out. He never told what the diagnosis was, after 2 weeks of waiting I finally called premier and they told me I would be getting and email with response. Finally I got the email and instead of them fixing it they are offering me $157!dollars for and $800 dishwasher that is only 3 years old. I tried for 3 days to get ahold of them I was successful today, I cancelled my policy and they charged me $75 to cancel the policy. This company is a joke.
I wish I could give them zero stars! I was trying to contact them about a repair needed for my clothes dryer. I called the toll free number 4 times in about an hour and was on hold, then cut off. So I go to the website, which I forgot I could use. Had to go through resetting my password. It turns out a request from April of 2025 is still open! This was for my dishwasher, which wasn't draining properly and had an odor. When I had made a request back then for a service provider, I received an email with a name. When I called the technician, he said he didn't know why they kept giving his name out, because he didn't do warranty work through them. He said he had a hard time getting paid. I ended up taking the filter out of the dishwasher and cleaning it real well. That took care of that problem. In the meantime, I can't file a new claim on the website because the claim from 16 months ago is still open!!! So I found a way to email them on the website, and I sent an email, calling them liars, scammers, telling them I would let everyone on social media know what a bad company they were to do business with. Well, lo and behold, they call me! Problem is, I have unknown numbers blocked on my phone, but they leave me a voicemail asking me to call them back or send an email and they will call me. I've emailed them twice in two days; no phone call! About a year after we moved into our new home, we purchased a 5-year warranty from them and paid for it upfront. What a waste of money!!! I wish we had researched them a little more before giving them our money!!!
First Premier Home Warranty will flat out NOT refund your money under the terms of the contract. I cancelled two policies on May 4, 2026. I still have not received my refund, 100 days later in spite of 7 phones phone calls. DO NOT, I repeat, DO NOT under any circumstances do business with this company. They have lousy policy and will not pay claims on a timely basis or refund your money. STAY AWAY!!!!!!!!!!!
customer service never answer. you will be on hold for ever. They do not have network to work fro them. they deny all claims, they will send a technician that will writ a report to uncover the item
Have never sent anyone to follow up on 3 different claims. I have to call and the companies won’t do even a see call bec First Premier won’t pay them for their work 10 different companies said I had to pay and then ask FP to pay me. Never a straight answer I haves tried to get my $599 back. No answer. They are liars and criminal. Total SCAM ARTIST. Burgin Beale Pinehurst, NC
Company: Premier Home Warranty Nature of Complaint: Poor customer service, failure to honor claims, inability to provide contracted repair services Details: I am filing this complaint due to a consistent pattern of poor service and failure to deliver on the terms of my home warranty contract. 1. Unresponsive Customer Service: I have repeatedly called Premier Home Warranty and been unable to reach a representative. When I requested a supervisor call me back, no call back was ever made. This has happened on multiple occasions. 2. No Contractor Network: When I filed a claim for a plumbing issue, the company was unable to locate a single contractor willing to perform the work. I was told this was because contractors in my area refuse to work with Premier Home Warranty due to non-payment. I was left to resolve the issue myself and received no reimbursement. 3. Inadequate Reimbursement: My dryer, approximately four years old, stopped working. Premier Home Warranty offered only $145 toward replacement/repair, which was nowhere close to the actual cost of resolving the issue. 4. Misleading Sales Practices: The sales process painted a very different picture than what I experienced after purchasing the warranty. I was promised comprehensive coverage and support, but in practice the company does not honor claims in a reasonable or fair way. Desired Resolution: I am requesting a full review of my claims history, fair reimbursement for the plumbing and dryer issues, and a formal response addressing the lack of customer service follow-through.
Wish I could put a BIG O Star worse company ever said the sent you a money that they say you agree and never sent never sent a letter and they always denial your claims don’t use them at all this company is a Big Scam
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