First Premier is a Nationwide Home Warranty company that offers affordable plans to protect your appliances & Major systems in your home.First Premier is also proud to offer a special discount for Healthcare Professionals, First Responders, and Active-Duty/Veteran Military members.Call us today to hear more about our Discounts and Promotions!
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Is First Premier Home Warranty legit?
First Premier Home Warranty (firstpremierhomewarranty.com) has a 2.2 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. 66% of reviews are 1 star, a relatively high share; The business has replied to 7% of negative reviews. Last updated 2026-09-03.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. People frequently mention terrible customer service, pointing out extremely long wait times, dropped calls, and unhelpful representatives who constantly fail to resolve everyday problems. Consumers also heavily struggle with getting their insurance claims paid out properly, or even getting qualified local contractors to actually show up for necessary home repairs.
Some reviewers were happy with specific staff members who provided kind, empathetic, and truly helpful assistance during frustrating situations. Consumers noted that certain individual employees genuinely went out of their way to resolve billing or support issues efficiently, patiently guiding people through complicated paperwork processes.
Auto-generated from all reviews of this business. For reference only.
I submitted a claim for my HVAC system on 3/11/2026. They said they would not cover the repairs but would reimbursement for the refrigerant. As of 6/17/2026 I have still not received a check. When I call, I'm on hold and then the call drops. If I do get lucky and someone actually answers, the connection is poor and I'm hung up on or I'm told that the check is being processed. As of this morning I have been hung up on 3 times and am currently on the line with a rep and the phone is completely silent. Hopefully, I don't get hung up on again. I would never refer them to a friend or enemy.
In my opinion all the home warranties are nothing but scams, there’s no way they will fix or replace the items if it will cost them money. I have dealt with a few of them and this one by far is the worst.
Complete failure to answer their phone! One day I called 5 times waiting 30 minutes fir them to just answer! After 30 minutes they just hung up the phone!
This company is a fraudulent company that cons people into extended home warranties. I canceled my contract in February 2026 and here it is in June and I have not received the pro-rated refund amount yet. I’ve called and emailed this company several times and they either hang up on me or tell me a lie that I will receive my check the following week. I’m calling the police department when I get thru with this complaint.
I can’t say the company has done great nor can I even say what they will do. I just know they promised me more people to take care of issues if something should happen in my home. I have had experience in the past and I had trouble with the heating system and after three months, the company I was with had failed to get me anybody to come and work on it. And when I decided to tell them that was enough that I wasn’t paying any more premiums, they wanted to charge me a late fee. at least with home premiere they had promised me better service response time because of the area that I made sure they were aware that I was in and if they can’t provide that, and I’ll say I’m done I’m done no late fees no hassle. I’ll look forward to working with them. I pray I never need them, but I look forward to working with them if I do thank you.
Paid in full for my warranty and my ac is not cooling about 2 months after I got the warranty. The give me a contractor 3 days later, it takes me 3 days to contact the contractor, only to find out he doesn't do work for the First Premier. I called on 5-29-26 to get another contractor and it's now 6-9-26 and still no contractor. I started this ac claim on 5-9-26. DO NOT WASTE YOUR MONEY ON FIRST PREMIER!!! As of 6-13-26, no one has reached out to me, TO RESOLVE THIS PROBLEM, like they promised on their comment on this review. UPDATE As of6-17-26 I just got off the phone with First Premier Home Warranty. I have my 3rd contractor supposed to be assigned. STILL no contractors have showed up!!! I wouldn't waste your money on this company that DOES NOT TAKE CARE OF THEIR CUSTOMERS!!!
Reply from First Premier Home Warranty2026-06-09
Thank you for bringing this to our attention. We sincerely apologize for the delays and frustration you've experienced. A Senior Manager will be reaching out to you directly to review your claim, address your concerns, and work toward a resolution as quickly as possible. We appreciate the opportunity to make this right.
Worst company ever. Don't fall for their multi year deals. You ll regret for multi year. Money will never come back even if you cancel. Sales team is great at trapping new customers and customer service is worst ever. Rude.
Reply from First Premier Home Warranty2026-06-09
Thank you for bringing this to our attention. We sincerely apologize for the delays and frustration you've experienced. A Senior Manager will be reaching out to you directly to review your claim, address your concerns, and work toward a resolution as quickly as possible. We appreciate the opportunity to make this right.
This company is a scam — do not be lured in by the low upfront cost. I generally do not put reviews but this one I had to based on my recent experience.
I had a simple garbage disposal issue and filed my first claim after two years on the contract. They sent a technician who charged a $45 service fee and submitted an estimate of $500+ to First Premier for the replacement. First Premier then decided to handle it as a cash settlement but refused to disclose the settlement amount when I asked on the call. Their response was "you'll know when it's done," which is absurd.
Buried in the fine print of their contract is a clause stating they reserve the right to offer a cash settlement, and that the amount will always be less than the actual repair cost — something I missed when I signed up.
I ended up proceeding with the repair through their technician since I couldn't leave my sink unusable for however long they'd take to get back to me. Since it was my first claim, I assumed the cash settlement would be close to the estimate their own technician submitted. Instead, they approved only $150 — leaving me with over $300 out of pocket for a simple disposal replacement that I could have done myself for far less. That's a lesson learned the hard way.
They also provide zero proactive communication on claims. I emailed the cash settlement acceptance letter as they requested, but three weeks passed with no update. When I finally called, they essentially said "oh, we'll process it now" — and since they only acknowledged it the day I called, they then tacked on another 45+ days for payment from that date rather than from when I originally emailed. That's unacceptable.
Customer service is blunt, unhelpful, and comes across as deliberately rude. They seem to be there just to stonewall you.
My recommendation: pay a little more and go with a reputable home warranty provider. I will not be continuing with this company.
Reply from First Premier Home Warranty2026-06-09
Thank you for bringing this to our attention. We sincerely apologize for the delays and frustration you've experienced. A Senior Manager will be reaching out to you directly to review your claim, address your concerns, and work toward a resolution as quickly as possible. We appreciate the opportunity to make this right.
DO NOT BUY A WARRANTY FROM THEM! They never sent me a copy of my policy. They rarely answer the phone and never respond to email. They paid out only a fraction of my claim. And now that I've cancelled my policy, they won't send my prorated refund. Every time I get them on the phone, they say they'll "send that check out tomorrow."
UPDATE: The company's reply below says they'll reach out to me, but of course they never did. I tried calling today:
2:04 p.m. MDT — On hold for 6m 6s before the call was terminated on their end with no answer
2:11 p.m. MDT — On hold for 16m 54s before the call was terminated on their end with no answer
2:28 p.m. MDT — On hold for 1m 39s before the call was terminated on their end with no answer
Reply from First Premier Home Warranty2026-06-09
Thank you for bringing this to our attention. We sincerely apologize for the delays and frustration you've experienced. A Senior Manager will be reaching out to you directly to review your claim, address your concerns, and work toward a resolution as quickly as possible. We appreciate the opportunity to make this right.
I’m a service company did a repair for…first premier warranty
I’m a service company did a repair for the company the gentleman (using the term very loosely) was extremely rude swearing at me. Have not received payment in over a week. Was told the person who makes the payments is on vacation. This is worst warranty company I’ve ever dealt with.
This company makes promises in their sales pitch and none of it is true. They send you information for technicians that doesn't work for them or say they don't pay and even fake companies. When you call FP customer service they employees play hangup games or breathing in the phone and just rude. The management won't get on the phone or return calls. Its definitely a scam that they're running and a bait and switch. Stay away from this company
The yearly price is fair (with discount) but it all doesn't matter because of the service. I expected low price and nice service but it's not achievable with them.
This company does not even deserve the 1 star I had to give. I would not recomend First premier Home Warranty. I filed a claim for my washer, no one ever came out. the next month, filed a claim for my AC, took 10 day for a tech to show up, took 5 more days for them to deny the neede part. I hired my own HVAC technician the next day, and the issue was fixed immediately and was not even the issue that the warranty tech said it was. When you call, they hang up on you, they answer the phone unprofessioanlly, VERY POOR customer service, LONG delay. I would not reccoment this company to my worst enemy. Very disappointing experience.
This company has been a nightmare. I have been trying to get my microwave fixed since February 2026. I have been given the runaround ever since I tried to do the claim let’s start with they sent me to four companies and none of them honored this company due to. They said they never receive payment. Finally they tell me they’re going to just send me a check out on March 18. Tell me the check will be sent out in 45 days. Call them back to confirm. Oh yeah you get a check will send a check out May 20 so I don’t recommend anyone using this company. They are scammers and they don’t give a damn about you they just wanna take your money.
I am writing to file a formal complaint against First Premier Home Warranty Company regarding an unresolved reimbursement issue. Aug. 18, 2025, I filed a service claim with First Premier Home Warranty. A technician was assigned but failed to respond. I contacted FP and was assigned a 2nd company, who stated they do not work with FP due to non-payment issues. After contacting FP again, I was told to find my own contractor, obtain a diagnosis, and submit it for approval. I did so promptly, and the company confirmed that reimbursement would be issued once approved. Despite this, weeks passed without payment. On 9/3/25, I was told I needed to sign a “Cash in Lieu” form before reimbursement could be processed. I completed and submitted the same day. Once again I called on 9/30/25, and spoke with an individual named Todd, who claimed to be the owner. The call lasted nearly two hours, during which he was extremely unprofessional. I was told reimbursements take 45 days. 11/6/25, 45 days had passed and no payment had been received. Upon calling again, a rep stated the reimbursement had been processed and that my credit card would be credited within a few days. The approved reimbursement amount was $115, as stated in writing on the Cash in Lieu form, which also specifies that payment would be issued to my original form of payment or via check. However, on 11/7/25, I received a credit of only $51, and it was applied to not my original payment method, nor by check as agreed. I am still owed $64. At the time of writing this complaint, I have been on hold for 55 minutes, and over the course of this process, I have spent more than 16 hours attempting to resolve this issue. Well at 59 min the call was disconnected. I am not surprised! I am requesting that First Premier Home Warranty immediately issue the remaining $64 reimbursement as promised, using the correct payment method as specified in their own documentation within 5 days of receipt of complaint.
This is the worst company I have ever dealt with. It's definitely a scam!!! They bait you in with how good this company is to get your money but once you actually try and use them they play games. You call and they don't answer or pickup and hang up they even play games with breathing in the phone like its a bunch of 10 year old kids working there. The technician companies won't work with them because they don't pay the claims that they've serviced. AVOID THIS COMPANY
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