First Premier is a Nationwide Home Warranty company that offers affordable plans to protect your appliances & Major systems in your home.First Premier is also proud to offer a special discount for Healthcare Professionals, First Responders, and Active-Duty/Veteran Military members.Call us today to hear more about our Discounts and Promotions!
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Is First Premier Home Warranty legit?
First Premier Home Warranty (firstpremierhomewarranty.com) has a 2.2 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. 66% of reviews are 1 star, a relatively high share; The business has replied to 7% of negative reviews. Last updated 2026-09-03.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. People frequently mention terrible customer service, pointing out extremely long wait times, dropped calls, and unhelpful representatives who constantly fail to resolve everyday problems. Consumers also heavily struggle with getting their insurance claims paid out properly, or even getting qualified local contractors to actually show up for necessary home repairs.
Some reviewers were happy with specific staff members who provided kind, empathetic, and truly helpful assistance during frustrating situations. Consumers noted that certain individual employees genuinely went out of their way to resolve billing or support issues efficiently, patiently guiding people through complicated paperwork processes.
Auto-generated from all reviews of this business. For reference only.
Absolutely atrocious experience with this company. From the beginning, I dealt with rude and uncaring agents who lied to me incessantly. My claim check for my first and only claim was three months late. I had to fight tooth and nail to finally get it. As soon as it arrived, I immediately cancelled my policy because I could not stand this company any longer. Once again, my refund check was a month late and I doubt I would have received it at all if I didn’t call constantly and remain on their case. One particular agent, Teffma, was exceptionally rude and condescending. He flat out told me during one of our phone calls that he would make sure I didn’t get my refund check. I hope I can convince at least one person to not buy a policy with this company. It disappoints when a company takes advantage of its customers the way this company did. I tried to complain numerous times but no one returned my calls or emails.
I can not get through to your company. If I don’t hear back from someone today at 847-727-5744 I will cancel and dispute the charges with my credit card company.
Art Mazzone
It’s been very bad, I’m trying several times to call and no answers, so the costumer service is really awful 😞 issues not solved, I’m getting ready to cancel this company.
If I were to give them a negative score, I would give them -100. As soon as they took the premium, they vanished. Now, I need to repair my cooktop, which requires $400. They are saying, 'Take this $172, we can support this much and get it done.' How rude that is!
I paid for 6 year plan in 2024. My first claim on 03/07/26 was for an internal leak in my tankless hot water heater. I received an email with the contractor’s information, but after calling him he stated that he ceased doing business with them because of below market payments. I called again and the next contractor said that he wasn’t contacted by FPHW. I’ve made numerous calls and was promised a contractor would definitely contact me; no contact or hot water in six days. I’m beginning to believe that I was scammed. I wouldn’t advise any one to use their services, just read the service reviews!
First Premier is hard to reach for a claim. I spent hours holding over a two day period and never talked to anyone, My call was automatically disconnected. Previously set up an appointment for another poroblem and service person never showed up and does not answer my calls. This outfit is a complete bust.
I bought the policy from First Premier and pay upfront and now my AC unit need repairing and they are not receiving calls, after one hour or 45 minutes they receive call and disconnect by their end.
They don’t want to facilitate the customer, they ROB the customer, this company absolute 100% SCAMMERS company.
They playing with customers.
Totally unresponsive! This company is a joke. It's as though it's being managed by 10 - 12 rear old kids.
Calling for anything takes 5 to 10 minutes and many, many rings for them to answer the phone. They use unreputable contractors and don't even respond when they are notified of dishonest business practices. Paying the3m in advance might as well be a charitable donation, because the customer receives NOTHING in return. *************Stay away!
First Premier has burned bridges with all techs in the area
I have been waiting for a valid tech to be assigned our claim (refrigerator is no longer cooling). It has been 4 weeks now. They keep sending back referral after bad referral stating my claim has been 'assigned'. The first two companies said they no longer do business with First Premier. The other two just never responded. This is the first year using First Premier.
Kim was very helpful and addressed my concerns properly appreciate all she does and she at least answered the phone with professional attitude and concerns for my issues. Hopefully you appreciate all she does! Excellent Employee restored my belief in the company!
Best
Vito
So far not so good. I just joined & was the told that i had to wait 30 days to make any kind of claim.
Reply from First Premier Home Warranty2026-02-12
This waiting period is actually a standard practice across most home warranty providers. It’s designed to help protect both customers and the company by preventing coverage from being used for pre-existing issues or systems that were already malfunctioning before enrollment. By having this short waiting period, it helps reduce warranty fraud and keeps overall plan costs more affordable for everyone.
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