First Premier Home Warranty

Nothing yet

Nothing yet! I haven't got anything from you all. I've requested something to show what im paying for Please @

First contact with First Premier

My first contact was with Andrew…I had made a list of questions and he answered all of them very well. My second contact was with Jason Adams. My experience with him was very informative, but more importantly there was no pressure, just good customer service. Hopefully in the next year, I’ll get to become familiar with First Premier and be able to recommend First Premier to friends who have or are planning to relocate to AZ from CA.

I'm new to this

I'm new to this, but the person that I talked to was very helpful and courteous. Thank you.

Sara CurryUnited States · 2 reviews · Experienced 2026-02-03 · Posted 2026-02-08

Isaac was patient and knowledgeable…

Isaac was patient and knowledgeable about the policy. He explained it and was helpful in detailing the price structure and service calls.

The lady I spoke to was Awsome she was…

The lady I spoke to was Awsome she was so kind,helpful, we had choice Home Warranty and it took them over a week to get back with us, then Select Home Warranty, we had to to pay there contractor $90.00 for service call then pay the contractor $400.00 for a $50.00 part, igniter, took almost 2 weeks in very.cold temperatures,with babys in the house so we had to buy electric heaters and Select Home Warranty will reimburse us $150.00, and that takes a month or so, and can never speak to a English speaking person, it was overwhelming and so frustrating, So now were with Premier Home Warranty , we haven't had to need them yet, I just hope and pray if and when we do, all goes really good, thank you first premier

Very fast sign up and explained details…

Very fast sign up and explained details 2 months free add on !

Home Warranty

Steve was very clear with his presentation and offered a lower price because I was in a well covered area. I appreciated that.

Andrew made sure that all my needs were…

Andrew made sure that all my needs were covered at the best premium.

The representative

The representative was nice and he explained everything to where i could understand and the price was in my budget. Thank you

Quick

Well, the guy talked to. He was the best talker but he did help me out. He did explain things but he was a fast talker. He’s a good sales person you got so he made my conversation funny but like I said, he was a fast talker.

On hold for 49 minutes trying to start…

On hold for 49 minutes trying to start a claim . Was cut off without speaking to anyone. Had to start the procedure all over again either the same amount of wait time. Totally unacceptable wait time to make a claim.

I'm surprised after I bought your…

I'm surprised after I bought your product.Nobody has contacted me

Olga PiedraUnited States · 1 review · Experienced 2026-02-02 · Posted 2026-02-02

Excellent customer service skills

There was a good website

There was a good website, easy to follow. Contact name supplied to help and answer questions.

Ricky PatelUnited States · 1 review · Experienced 2026-02-01 · Posted 2026-02-01

She was one of the greatest customers I…

She was one of the greatest customers I have had from First Premier. She should get raise and become a manager who can train other how to take care customers. Thank you so much

Very imfomitive.

Reply to FPHW reply for my 1 star review

This is a reply back to the reply received from First Premier Home Warranty for my review......Thank You for your response....I wrote the review on pure facts....as I told you, your team especially"Todd P" .... Everything I wrote....was repeats of hundreds of 1 star reviews on "YOUR" website....which was my documentation backup. Just Google Reviews for FPHW...after 8 months of requests, we wrote the GA Insurance and Fire Safety Commissioner and FINALLY got the check you withheld since May 27, 2026.....Expect the worst from this company.....get a real Home Warranty, not a scam....To All that is fed up with this company....here's a tip.....write letters to BBB, Consumers Affairs, Attorney General AND Insurance and Fire Safety Commissioner....YOU will get results

NickUnited States · 1 review · Experienced 2026-01-25 · Posted 2026-01-30

Real Customer Service!

Jordan was kind, empathetic, and genuinely cared about helping me. She took the time to explain everything clearly, followed up with me, and made sure I knew exactly what was going on, even on a Sunday. This is what real customer service looks like.

Easy to work with

USA PROPERTY SHIELDUnited States · 1 review · Experienced 2026-01-30 · Posted 2026-01-30

Great to work with