Reps like Josh make doing business easy!
Reply from First Premier Home Warranty2026-02-01
We appreciate your feedback, Cody. First Premier Home Warranty is glad Josh provided great service.
About First Premier Home Warranty
Data updated- Website
- firstpremierhomewarranty.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 103 reviews
- Replies to negative
- 7% (5/72)
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About this business
First Premier is a Nationwide Home Warranty company that offers affordable plans to protect your appliances & Major systems in your home.First Premier is also proud to offer a special discount for Healthcare Professionals, First Responders, and Active-Duty/Veteran Military members.Call us today to hear more about our Discounts and Promotions!
Written by the business, not verified by us.Is First Premier Home Warranty legit?
First Premier Home Warranty (firstpremierhomewarranty.com) has a 2.2 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. 66% of reviews are 1 star, a relatively high share; The business has replied to 7% of negative reviews. Last updated 2026-09-03.
What reviewers say
AI generatedMost reviewers were unhappy with their experience overall. People frequently mention terrible customer service, pointing out extremely long wait times, dropped calls, and unhelpful representatives who constantly fail to resolve everyday problems. Consumers also heavily struggle with getting their insurance claims paid out properly, or even getting qualified local contractors to actually show up for necessary home repairs. Some reviewers were happy with specific staff members who provided kind, empathetic, and truly helpful assistance during frustrating situations. Consumers noted that certain individual employees genuinely went out of their way to resolve billing or support issues efficiently, patiently guiding people through complicated paperwork processes.
Auto-generated from all reviews of this business. For reference only.What people say
Outstanding Help From Their Rep. Mr. Michael Butler
I have been with First Premier Home Warranty for a couple of years. Today I called about an incident with my garage door opener that could not be fixed. I was waiting to receive an email with the form that I had to fill out and get back to the company. I happened to talk to Michael Butler. He was a very patient and kind fellow who patiently helped me receive, and sign, and even email back to them the form that I needed to be returned to them. He helped me so that the form could go to billing to be paid. Mr. Butler was a life saver and helped me greatly and saved me days in the process. If you call and Mr. Butler is working, I am sure that he will be just as helpful to you. First Premier Home Warranty is lucky to have such a representative answering their calls. I give him the 5 star rating. Thank you very much Mr. Butler. Beverly
Reply from First Premier Home Warranty2026-02-01
We appreciate your feedback, Beverly. First Premier Home Warranty is glad Michael provided great service.
★☆☆☆☆ Very Disappointing and…
★☆☆☆☆ Very Disappointing and Unprofessional First Premier Home Warranty took my information after assuring me I wouldn’t be charged until they recovered my unused balance from Choice Home Warranty. They never obtained that refund but still charged my card $75 and refused to correct it. When I spoke with a manager named Melisa, she showed no willingness to resolve the issue or retain a future customer. If this is how they handle billing, I can only imagine how they treat real claims. Be very cautious before signing up.
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