First Premier is a Nationwide Home Warranty company that offers affordable plans to protect your appliances & Major systems in your home.First Premier is also proud to offer a special discount for Healthcare Professionals, First Responders, and Active-Duty/Veteran Military members.Call us today to hear more about our Discounts and Promotions!
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Is First Premier Home Warranty legit?
First Premier Home Warranty (firstpremierhomewarranty.com) has a 2.2 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. 66% of reviews are 1 star, a relatively high share; The business has replied to 7% of negative reviews. Last updated 2026-09-03.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. People frequently mention terrible customer service, pointing out extremely long wait times, dropped calls, and unhelpful representatives who constantly fail to resolve everyday problems. Consumers also heavily struggle with getting their insurance claims paid out properly, or even getting qualified local contractors to actually show up for necessary home repairs.
Some reviewers were happy with specific staff members who provided kind, empathetic, and truly helpful assistance during frustrating situations. Consumers noted that certain individual employees genuinely went out of their way to resolve billing or support issues efficiently, patiently guiding people through complicated paperwork processes.
Auto-generated from all reviews of this business. For reference only.
This company is a complete money grab, SCAM. On 3/23 I put a claim in for a faulty garbage disposal. FPHW said that they would refund me $150 for the item after 45 business days. The initial contractor that came to t/s the disposal said that First Premier Home Warranty was the worse company he ever dealt with, that they never answer the phones and never pay up.
After the 45 business days, I’ve contacted FPHW over 10x - I’ve been given canned statements that the check will be mailed out in 2 more days to now the check has been mailed out (it’s a different excuse every time I call). This has been going on for 2 months. I highly doubt I’ll ever get a refund. This company is can be summed up in 2 words …. Thieves and Liars.
If you’re lol g to sign up for a Home Warranty Company DO NOT give First Premier Home Warranty your business.
F.P. was unable to provide repairs on a +$1500 dishwasher, so they offered (and I accepted) $250 for an appliance pay-out. It has been over 3 months and despite numerous calls, they have not yet paid, nor have they attempted to contact me to make things right. I feel they misled me during the "sales pitch", saying F.P. would repair, or even replace unit with a one of equal quality. Neither one happened. Had I known of their propensity to mislead, I never would have signed on with them. It is a 6-year contract that I paid over $2,100 for. After less than 2 years, if I were to cancel the policy, they would only refund approx. $450. What an absolute rip-off! I will NEVER do business with them again, or recommend them to anyone.
Knowledge & demonstrated awareness of the problem and quick remediation by the serviceman.
The problem was in trying to send the payment to your company. Fix that!
I purchased a Platinum Plan after being promised electronics coverage and told I could cancel for a refund if I was not satisfied. The electronics coverage was missing, and the representative admitted in writing that he forgot to add it.
I canceled within 30 days, filed no claims, and used no services. Although their contract provides a full refund within that period, they canceled my policy but refused to refund my money and mentioned an “unbinding fee.”
I had to file a BBB complaint just to ask them to honor their own agreement. Misleading promises, incomplete coverage, and terrible customer service. Avoid this company.
This company is horrible!!!! They called me everyday, several times a day to pressure me to buy a plan. After getting the plan, they denied evey AC claim!! Even the things the plan should have covered. They put me on hold for 30min to an hr every time I called!!!
They covered my microwave but it took them 45 days to send a check, then they sent less than half of what the microwave costs!!!
Where do I start with these clowns, they kept charging after I canceled and then told me I have to cancel again and made the process impossible. Plus, they're rude, they routinely cut me off and hang up on me. I had to waste a lot of time changing my bank account and disputing their charges. Also, real unoriginal redundant tacky ahh name.
My experience with First Premier Home Warranty has involved repeated delays, missing paperwork, poor communication, 1 hour plus hold times, repeatedly hung up on after long hold, and reimbursement checks that I was told were mailed but never received.
To receive reimbursement for covered out-of-pocket expenses, First Premier instructed me to sign and email a Cash in Lieu of Repair Form to its claims department. I submitted the form on August 19, 2022, and confirmed by phone that it had been received. When I later followed up, I was told the form could not be located. At First Premier’s request, I submitted it again in September 2022.
The reimbursement relates in part to service performed by First Premier’s designated contractor, Desert Sky AC. On July 27, 2022, Desert Sky AC inspected my air-conditioning unit and charged me the $50 deductible. Because the technician did not have the correct key for the locked refrigerant caps, Desert Sky AC returned on July 29 and charged me an additional $115 to unlock the caps, provide the necessary key, and add refrigerant.
The technician told me he disliked working with home-warranty companies and did not want to pursue First Premier for payment. To avoid further delays in getting my air conditioner repaired, I paid the covered charges upfront. I also had to pay other First Premier contractors upfront because they were unwilling to seek payment directly from the warranty company.
Additonally, every contractor I spoke with told me that First Premier had misrepresented itself as the property owner or property manager in order to persuade them to accept the service call and come to the property.
Since August 2022, I have contacted First Premier’s claims department numerous times. I have experienced excessively long hold times, disconnected calls, conflicting information, and promised return calls that never occurred.
On separate occasions, representatives told me that three reimbursement checks had been mailed to me. I did not receive them. I asked for the billing department’s contact information so I could request tracking information, determine what happened to the missing checks, or obtain the credit-card refund referenced on the Cash in Lieu of Repair Form. Every representative I spoke with told me that customers cannot contact the billing department directly by phone, email, or fax.
I most recently spoke with claims representatives Melissa, Pete, and Todd. On February 1, 2023, Todd stated that he would contact the billing department again for an update.
After submitting the required paperwork twice, repeatedly following up, and being told multiple checks were mailed, I still had not received the reimbursement owed to me. Based on my experience, First Premier’s failed to reimbursement me the $115 paid to designated contractor, Desert Sky AC.
Refuse to pay on a claim that was approved by their own staff. The company is poorly run, no ownership or accountability by anyone and zero concern for their clients. They even completely disregarded BBB and still NEVER paid me what I'm owed. So obviously, they can now keep the $140 they owe me. Apparently, NONE of them are intelligent enough to understand that negative reviews will loose more customers than positive reviews will ever gain. So my mission continues.....to let them have the "win" of keeping what they owe me while I continue to slander their name by simply reporting the truth.
WORST WARRANTY COMPANY DO NOT PURCHASE ANY TYPE OF POLICY FROM THIS SCAM OF A COMPANY WHO HAS DENIED EVERY SINGLE CLAIM I'VE FILED WITH THEM BEFORE PURCHASING POLICY INCLUDED IN A REAL ESTATE TRANSACTION AN SPECIFICALLY ASKED THE SALES REP ABOUT SERVICE RECORDS AND WETHER I WOULD NEED THEM SINCE I WAS JUST ABOUT TO PURCHASE AND WAS ASSURED THAT SINCE THEY WERE AWARE THAT I WOULD NOT BE ABLE TO HAVE ANY SINCE JUST ACQUIRING IT WOULD NOT BE AN ISSUE HOWEVER THE FIRST TIME I NEEDED THEM TO FIX THE AC ABOUT 2-3 MONTHS AFTER PURCHASED MY CLAIM WAS DENIED BECAUSE THEY WANTED 3 YEARS OF MAINTENANCE RECORDS THAT THEY KNEW I WOULD NOT HAVE JUST SO THEY CAN HIDE BEHIND THAT AND NOT HAVE TO FULFILL THEIR PART OF THE CONTRACT AND HAVE DENIED ALL CLAIMS ATTEMPTS EVERY SINCE THEN AND DON'T GET ME STARTED ABOUT THE REPS, WHO ARE JUST THE WORST MOST OF THE TIME THEY WILL HANG UP AFTER YOU WAIT 15-30 MINUTE TO GET ANSWERED THEN YOUR FORCED TO CALL BACK JUST SO THEY CAN HUNG UP ONCE MORE AND MULTIPLE TIMES AND IF NOT THEY JUST WILL NOT LET YOU GET A WORD IN BY OVER TALKING AND RAISING THEIR VOICE TO BE LAUDER THAN YOU THEREFORE NOT ALLOWING YOU TO GET A WORD IN. THIS COMPANY IS A PERFECT EXAMPLE OF THE TYPE OF COMPANY THAT GIVES THE WHOLE INDUSTRY A BAD REPUTATION AND WHY MOST PEOPLE DON'T WASTE THEIR MONEY IN THIS TYPE OF COVERAGE IN THE LONG RUN THEY PREFER NOT TO HAVE TO DEAL WITH ALL THE HEADACHES THAT HAVING THEM WILL BRING WITH JUST HAVING TO DEAL WITH THEM DOES. STAY AWAY FROM FIRST PREMIER HOME WARRANTY AND ALL THEIR SCAMS BECAUSE IT IS CERTAIN THAT IF YOU DO GIVE THEM A TRY YOU TOO WILL BE JUST GETTING HEADACHES ANY TIME YOU INTERACT WITH THIS SORR EXCUSE OF A COMPANY MORE LIKE A BUNCH OF THIEVES ROBBING PEOPLE BLIND BECAUSE THEY ALSO WILL REFUSE TO GIVE YOU A REFUND EVEN WHEN WITHIN THE TIME THEY CLAIN YOUR ALLOWED TO DO SO.
I bought my plan in March 2026 In April I had an issue could not get a hold of anyone for service after a week. I finally decided to cancel and that is another joke. When i did finally get someone they told me I would only receive half of what i paid also told me it would take 3 months to get refund. Did everything on my end correct it is now July and still have not received refund. June 24 they told me it was mailed out and it is not July 13 I try calling and their system hangs up on me. This company is a scam.
Consumer Alert: I will absolutely NOT be renewing my contract with First Premier Home Warranty once it expires. I filed a straightforward claim, but they never sent anyone out to handle the repairs. I ended up paying out of pocket and fixing the issue myself. To make matters worse, they left the claim open for over six months, which locked my account and blocked me from filing any new claims. When I finally reached out and demanded they close it, they marked it as "service completed" which is a flat-out lie. Honestly, I am shocked that an attorney hasn't taken on this case and filed a class action lawsuit against them. Their sales agents are incredibly smooth talkers who could sell a beach house in the middle of the desert, but do not let them fool you.
This company is the worst!! They accused me of fraud stating that I gave them bad info about my stove so they refused to fix it. After having no choice ( filing numerous written complaints to BBb and the Co) but to purchase a new stove I signed a $50 cash in lieu of repair back in Oct 2025. I never received the $50.. I call 2-3x a month and they keep saying it will be sent out in a few days… I asked to s/w a Supervisor who they said was busy and would call me. They never did.. you do not want to deal with this company . They are scammers and will take your premium $ and then find a reason not to fix your appliance .
I'll try to shorten. The salesperson said he'd cancel my membership with other company. He did not. I lost money . No one showed to evaluate my problem. I had to. After work was completed had to submit all paperwork 3 times. After 3 they said they received it. Received an email stating I had a deductible and l was never told this. I was told only about paying a portion of the initial evaluation. Calls don't go through, calls are bad connection, no call backs, long wait times. Im still waiting for help understanding this letter they want me to sign and the original bill is past due. This has been ongoing. I can only submit one date so I filled in 6/1/26.
This company is a scam company and are thieves, we got a 3 year home warranty and when we had a claim they had us spend 245 before a claim would be submitted first premier home warranty denied the claim. When we called to cancel back in Sept of 2025 they issued an email saying would refund us $995.00 well 9 months later they have not refunded our money , when you try to call them and ask for refund back they hang up on you , this has been going on for months of calling and being hung up on ,this company is a bunch of thieves and scammers. This is an honest review and hope people read this and do not buy a warranty from this company.
Been waiting 4 months to get refunded for a garbage disposal. Everytime I call for a status update, I get the same canned answer. It’s in a billing department and the check will be mailed out this week. On 2 occasions, I had claims dept hand up on me.
First Premier Home Warranty has horrible customer service and their so called services are even worse. They have a so called policy that they have 45 business days before sending out a refund - it’s over 65 for me. I doubt I’ll ever get reimbursed from them … I’d stay far away from this company. They will do everything in their powers to screw you over.
Do NOT purchase a policy from this company! They will do anything to not pay for repairs. They wanted a 3 yr proof of service on a home A/C system when I moved in less than two yrs to not pay a claim. They offer no refund for prorated months of service when I tried to cancel. The reps I talked with and exchanged emails could care less about my problem. A home warranty sounds great but pick anyone but First Premier.
I wouldn't give First Premier one star but I had no choice. Stay away this company is a SCAM!!!!! They send contractors that are not anywhere near qualified to do the job, causing more problems. The nightmare I just went through was incredible. After three different people showed up over three months they came to the conclusion that they would do a cash offer of 183.07. The micro is 800 dollars. They said its because of deprecation. They will not give me the formula as to how they came up with that number. They can spin this anyway they want. They tell you anything to get you to sign up. Be very aware of this company. They hang up on you when they don't have the answer.
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