Taurus Insurance Services Ltd is a leading provider of innovative lifestyle insurance solutions that has been operating in the UK for over 17 Years. In 2019 we provided protection to over one million devices and as a technology led insurance business we are fiercely passionate about providing quality products and fantastic service.
Written by the business, not verified by us.Taurus Insurance Services (www.taurus.gi) has a 3.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. Opinions are polarized: 50% rate it 4 stars or higher while 46% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-25.
Most reviewers were unhappy with their experience overall. Customers felt that the claims process involved excessive paperwork, making it difficult to complete successfully. People also noted that claims were frequently rejected or dragged out for weeks without clear communication or support. Reviewers experienced strict policy clauses and frustrating demands for unnecessary proof. However, some customers also noted that claims were approved quickly and payments were made promptly once all required documentation was successfully provided. Consumers found the support team helpful and responsive when navigating the tricky claim procedures. Reviewers appreciated receiving straightforward settlements when everything went smoothly.
Auto-generated from all reviews of this business. For reference only.Easy to understand the process. Options available to suit convenience when having work carried out. Payment was very quick once docs all provided and review stages are quick and not left for days. Claims give me anxiety as often more admin that they are worth, not the case here.
Thank you for your feedback! We’re thrilled to hear you had a very good experience with our service. We appreciate your support!
You get what you pay for. My phone had a mechanical issue with the speaker 3 months before the end of the contract. To claim, I would have to pay a £150 excess so decided to just live with it for the remaining term of the contract as it didn't seem worth paying that much for 3 months use. The claims process was "clunky". Wouldn't insure with them again.
Dear Chris We are sorry to hear your experience was not a positive one. Unfortunately, an excess payment is applicable to all types of claims and this is chosen by the policy holder at purchase. We are sorry that this did not work for you and take your comments on board. Thanks The Taurus Insurance Team!
Good timely communication about the progress of the claim and easy to upload a missing piece of evidence. Speedy payment once claim approved.
Thank you for your feedback! We’re thrilled to hear you had a very good experience with our service. We appreciate your support!
I've never had to use gadget insurance before but I was pleasantly surprised by the service from Taurus. Really frustrating to lose my 360 camera whilst on holiday and I wasn't sure how easy or successful a claim would be but actually it was very easy for the initial claim, providing further information and payment. Slightly frustrating that accessories (SD card and selfie stick) aren't included but it does say that on the policy. Overall very pleased with the service.
Thank you for your feedback! We’re thrilled to hear you had a very good experience with our service. We appreciate your support!
Massively convoluted process to put you off claiming then a very poor pay out- only give money for a reconditioned phone not original price minus excess - terrible company
Dear Dale, We’re genuinely sorry to hear that this has been your experience. We understand how frustrating that can be. Our policy does provide like‑for‑like replacements only, and we do encourage customers to check at the time of purchase to ensure the cover fully meets their needs. Thank you for sharing your feedback with us. ~ The Taurus Insurance Team!
Exactly, great experience couldn't fault them at all.
Thank you for your feedback! We’re thrilled to hear you had a very good experience with our service. We appreciate your support! We are happy to have you as part of our Taurusfamily! Thanks, The Taurus insurance team!
My insurance is through HolidayExtras and I had to make a claim on a accidentally damaged phone. The claim via HE was problematic initially and took 6-8 weeks before they redirected me to raise a new claim with Taurus Insurange Services - presumably they manage the claims for the HE Insurance Policy. I already had everything they required lined up, raised the new claim on a Monday and pretty much approved and paid out by the Friday. Can't complain with the service Taurus provided.
Thank you for your feedback! We’re thrilled to hear you had a very good experience with our service. We appreciate your support! We are happy to have you as part of our Taurus family! Thanks, The Taurus insurance team!
A lot of questions but a prompt response was given
Thank you for your feedback! We’re thrilled to hear you had a very good experience with our service. We appreciate your support! We are happy to have you as part of our Taurusfamily! Thanks, The Taurus insurance team!
The form was very easy to fill in and I had a very quick response and prompt payment of my claim
Thank you for your feedback! We’re thrilled to hear you had a very good experience with our service. We appreciate your support! We are happy to have you as part of our Taurusfamily! Thanks, The Taurus insurance team!
I found the company easy to get in touch with and to explain our problem to. They send all the relevant information to access the portal to up load the evidence required. We were given time scales and processes that would follow.
Thank you for your feedback! We’re thrilled to hear you had a very good experience with our service. We appreciate your support! We are happy to have you as part of our Taurusfamily! Thanks, The Taurus insurance team!
My experience was much easier than I was expecting with lots of help on the phone from staff to make sure I submitted all the documents I had to support my claim.
Thank you for your feedback! We’re thrilled to hear you had a very good experience with our service. We appreciate your support! We are happy to have you as part of our Taurusfamily! Thanks, The Taurus insurance team!
After such a terrible experience whilst on holiday and having never had to use insurance we were incredibly nervous about how hard it would be to navigate putting a claim in...we can't believe how helpful amd quick Taurus have been in approving out claim we are so greatful for it to of been so straightforward and easy!
Thank you for your feedback! We’re thrilled to hear you had a very good experience with our service. We appreciate your support! We are happy to have you as part of our Taurusfamily! Thanks, The Taurus insurance team!
If I could give zero stars, I would. Stay away from this company or 'good luck' with your claims. Just look at these reviews, it says it all.
Dear Karina, We are sorry to hear your experience was not a positive one. Please provide your details and we will look into this for you. Thanks ~ The Taurus Insurance Team!
My Daughter's iPhone 12 was stolen in Rio. She submitted a claim and they have asked for:- - Photo of box- Please provide a photo of the device box confirming both IMEI number and / or serial number. DOES ANYONE KEEP THESE? I DONT THINK IT IS REASONABLE TO EXPECT SOMEONE WHO IS BACKPACKING TO HAVE TAKEN THE BOX WITH THEM AND UNTIL THIS REQUEST, I HAVE NOT HEARD OF PEOPLE TAKING A PHOTO OF THE BOX WHEN THEY GET A NEW PHONE (BUT THIS MAY CHANGE NOW). -proof of usage: This document must show the device’s IMEI number and the date it was last used. It is not the same as your monthly bill or an itemised bill. Only your network provider can issue valid proof of usage, so we kindly ask that you contact them directly to obtain this document. We understand that you used an eSIM while on holiday. I SERIOUSLY DOUBT ANY ESIM PROVIDER WILL SHARE THIS, BUT TIME WILL TELL -proof of blacklisting: Please contact your network provider and request that they blacklist the IMEI number of the device. OK, SHE WILL HAVE TO SEND AN EMAIL ASKING THEM TO BLACK LIST THE IMEI. I UNDERSTAND THAT THEY WANT TO MAKE SURE THEY ONLY PAY VALID CLAIMS, BUT THEY ARE MAKING IT REALLY HARD FOR SOMEONE WHO HAS JUST HAD A PHONE STOLEN TO MAKE A VALID CLAIM.
Dear Chris, We want to assure you that we will be in contact with your daughter in regard to her claim. This has been passed to our Customer Relations team. They are now reviewing the details, and the case is being looked at carefully.
Very efficient process. Put the claim in on Monday and received settlement in Thursday. Would definitely recommend.
Thank you for your feedback! We’re thrilled to hear you had a very good experience with our service. We appreciate your support! We are happy to have you as part of our Taurusfamily! Thanks, The Taurus insurance team!
Scammers.becarefull.dont use this insurance company.full of jokers,liers,scammers.
We are sorry to hear your experience has not been a positive one. Please kindly provide your details so we can look into this for you. Thanks The Taurus Insurance Team!
Edit 5th Feb 2026 - the customer relations team has been nothing but unhelpful. Also you are signing your reply to this off with a completely different company so you’re all just a bunch of LIARS & scammers. If I could leave zero stars, I would. I purchased travel/gadget insurance specifically to protect myself in the event of loss; only to be told that my claim was rejected because the item was “left unattended.” By that logic, what exactly is the point of this insurance? Loss is loss, and this was a genuine claim. I have never made an insurance claim in my life because I’ve never needed to. The one time I do, I’m met with weeks of back-and-forth, over 40 intrusive questions, and an attitude that assumes guilt rather than offering support. The process felt deliberately exhausting, as though the aim was to make me give up. I understand fraudulent claims exist, but treating legitimate customers like liars is unacceptable. The service throughout was unhelpful, dismissive, and at times outright rude. I would strongly advise against using this company. They are more than happy to take your money, but when you actually need help, they look for loopholes to avoid paying out. Absolutely shocking experience. Name of person I dealt with Abigail (Head of Customer Relations) & others but they do not sign off with their names otherwise they would get named too.
Dear Isabella We are sorry to hear your experience has not been a positive one. Unfortunately, not all insurance policies cover every situation. We understand you have been speaking with the Customer Relations team in respect of your claim. Thanks The Switched On Insurance Team!
I won’t lie after submitting claim then coming to here to read reviews my expectations were not great. After first initial submission I received a follow up email requesting flight details for inbound/ outbound, picture of the box etc so I thought here we go but information what I could provide was sent and claim was accepted and payment received. This process was all completed within 2 weeks, as long as you provide sufficient detail and respond quickly, you should be all good
Submitted a claim for a damaged phone in summer/autumn last year after having been insured for years. Claim is stuck because they want proof that the phone is mine by way of a signed letter from the gifter which I can’t provide after 5 years, although I did supply screenshots of messages sent at the time. It’s quite clearly my phone, I have had it insured for years with the IMEI number supplied at policy inception. I’ve explained to them that I wasn’t able to get in touch with the gifter and just got an impersonal reply back once again asking for a letter. It’s common sense… Just seems like a way to not pay out, very disappointing after giving them money for so long - had to buy a new phone myself!
Dear Skye We are sorry to hear your experience has not been a positive one. Please kindly provide your details as soon as you can so we can assist you. Thanks The Taurus Insurance Team!
I also would give zero stars. Seeing all these reviews has given me some comfort that this isn't just us its happened to. Absolutely appalling company. My 80 year old mother has been trying to make a claim on the gadget insurance ( only for £550) and this has been going on since September with her trying to send them all the documents they require. DO NOT USE THIS COMPANY or the company we thought we were buying this insurance through which is STAYSURE
Dear Alex We are sorry to hear your experience has not been a positive one. Please kindly provide your claim reference and we will look into this for you, Thanks The Taurus Insurance Team!
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