Taurus Insurance Services Ltd is a leading provider of innovative lifestyle insurance solutions that has been operating in the UK for over 17 Years. In 2019 we provided protection to over one million devices and as a technology led insurance business we are fiercely passionate about providing quality products and fantastic service.
Written by the business, not verified by us.Taurus Insurance Services (www.taurus.gi) has a 3.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. Opinions are polarized: 50% rate it 4 stars or higher while 46% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-25.
Most reviewers were unhappy with their experience overall. Customers felt that the claims process involved excessive paperwork, making it difficult to complete successfully. People also noted that claims were frequently rejected or dragged out for weeks without clear communication or support. Reviewers experienced strict policy clauses and frustrating demands for unnecessary proof. However, some customers also noted that claims were approved quickly and payments were made promptly once all required documentation was successfully provided. Consumers found the support team helpful and responsive when navigating the tricky claim procedures. Reviewers appreciated receiving straightforward settlements when everything went smoothly.
Auto-generated from all reviews of this business. For reference only.Worst insurance company don't fall for their cheap insurance.
Good Afternoon, Thank you for taking the time to share your feedback. We are sorry to learn that you are dissatisfied with your experience. We can confirm that your concerns have been fully reviewed and addressed by our Customer Relations Team.
I have an ongoing Claim for a lost phone its been 2 weeks and still no where near a decision. I have been requested to upload so many things inclusing proof of purchase , ID , proof of payment , proof of usage and more. They only operate over email asking one sentence questions then reply after 48 hours. Also send emails worded like accusations such as " if your ohone is lost". I know go on holiday on Tuesday without a phone or decision.
We are sorry to hear about your experience and understand your frustration. We have escalated your concerns to our Complaints Team, who will review the matter and assist you further.
After one week of uploading all the documents I still haven't received any update..call them daily without any response, never again..please avoid this
Dear Iulian Please kindly provide your details so we can look into this for you. Many thanks The Taurus Insurance Team!
Terrible experience, I upgraded my insurance to cover my gadgets. I have a go pro which I have owned for sometime. Unfortunately it broke while on holiday, the company just don’t want to know. In the terms and conditions it does state that a receipt is required, however when this isn’t available they won’t accept any alternative, meaning the policy is worthless. As stated do your research and choose a reputable insurance company, that will pay out when you actually need them. Avoid
Dear Steve Please kindly provide your details so we can look into this for you. Many thanks The Taurus Insurance Team
After having my phone stolen on holiday, I thought well at least I am covered with my insurance to then discover this company couldn't grasp the concept of a pickpocket. I explained that I was told by my hotel that reporting it to the police wasn't done as they wouldn't provide me with a crime number, so my claim has been denied. To be honest even before they knew that I knew it would be denied considering the email I received asking how a phone could be stolen out of a zipped back. Clearly a company full of bright sparks! What a waste of money and an extra stress I didn't need on top of an already stressful situation.
Good Afternoon, Thank you for sharing your feedback. We want to assure you that we have acknowledged your complaint and passed it on to our Customer Relations team. They are now reviewing the details, and your case is being looked at carefully. We appreciate your patience while we work through this and will be back in touch with you directly once the review is complete.
Really frustrating insurance company to deal with. Wont be using them again through holiday extras who use Taurus for gadget cover.
Good Afternoon, Thank you for sharing your feedback. We want to assure you that we have acknowledged your complaint and passed it on to our Customer Relations team. They are now reviewing the details, and your case is being looked at carefully. We appreciate your patience while we work through this and will be back in touch with you directly once the review is complete. Thanks
Never use these guys, or post office insurance. I insured my gadget with them through Post Office and my phone got missing after a few months, after providing all what they asked me to provide, these guys declined my claim because of the fact that my visa will soon expire..ITS A TRP AND DO NOT FALL FOR IT PLEASE Case reference number : NCL/PO/00123397/TAN-1 Claim denied because of UK resident permit BUT I HAVE UK work/Resident permit. You claim I do not meet your policy criteria, you should have done your checks before accept to cover my phone. You tried taking payment from my account even after saying you were going to terminate my contract and pay a full refund. You need to pay for my lost phone That’s all I want cuz I have been paying my insurance Thank you
We are sorry to hear your experience has not been a positive one. Please kindly provide your details so we can look into this for you. Thanks The Taurus Insurance Team!
Had an incident on holiday which resulted in the loss of my beloved photography and video gadgets. Claim process was smooth and made me aware how important is to keep all receipts, boxes and all documents in the event of a claim. The Taurus team have been professional at all times.
Thank you for your kind review. We're sorry to hear about the loss of your photography and video equipment, but we're pleased our Taurus team could support you and make the claims process as smooth as possible. We appreciate your feedback and thank you for choosing us.
Good company, it was through Sainsburys travel insurance but very easy to use, transparent and clear
Thank you for your great feedback! We're pleased to hear you found the claims process easy, transparent and clear. We appreciate you choosing us through Sainsbury's Travel Insurance and thank you for taking the time to share your experience.
Wouldn’t really recommend. The process was extremely slow and they take ages to respond via email. It took about a month to sort out and most of that was due to slow responses. I got asked for soo many things and i provided all of them but i still didnt get paid out in full for an item i lost due to me buying it from eBay and the original seller not being able to provide proof of purchase! (which is ridiculous considering the item was bought 4 years ago and that shouldn’t even be an obligation. That cost me around £1500 which i will now have to replace myself.
Good Afternoon, Thank you for sharing your feedback. We want to assure you that we have acknowledged your complaint and passed it on to our Customer Relations team. They are now reviewing the details, and your case is being looked at carefully. We appreciate your patience while we work through this and will be back in touch with you directly once the review is complete. Thanks
Required a lot of information to complete the claim,but once in place the money was bank transferred in just a few days. Really good communication along the process.
Thank you for your feedback. We appreciate that providing the required information can take time, and we're pleased to hear our communication kept you informed throughout the process. It's great to know your claim was settled quickly once everything was received. Thank you for sharing your experience!
Had to send the duplicate information and additional information that could have been requested in the first instance such as ID etc... Plus the replacement equipment sent out was the wrong one, insures fault, had to be returned first before correct equipment was released, still waiting for the correct item to be sent, I have to say this is a joke1! Submitted initial claim 10 days ago!
Thank you for taking the time to share your feedback. I am really sorry to hear about the difficulties you have experienced with your claim. I want to reassure you that your case has now been passed to our Customer Relations Team, and they have formally acknowledged it. They will review everything in detail to ensure the issues you have raised are fully addressed.
This company needs struck off. The behaviour of staff across all four companies they utilise for travel insurance is appalling. Their systems don’t save. They can book appointments. Can’t forward a network. Give incorrect legal advice pertaining to financial products. Took it straight to FCA - complete negligence and failure in DOC
We are sorry to hear your experience was not a positive one. To enable us to assist you further we have requested your details. At your earliest convenience please provide these so we can raise this. Thanks The Taurus Insurance Team
Unfortunately I am insured through this sham of a company through a work related package. If I had a choice, we would go elsewhere. Having never had to use or claim for gadget faults before, I thought this would be straight forward. I enquired about the issues I faced and was told in no uncertain terms that this would be covered and would I like to arrange a repair through them, or take the item to Apple and be reimbursed later. I chose the latter. I then submitted the documentation, only then to be told it was not covered and tough, please accept their apologies. I complained and was offered an apology - great thanks. I continued to complain and was offered a measly £50.00. A far cry from the costs I incurred. I am aware of claim policies, however it seems this company have staff employed that don't know what they are - in which case how are customers meant to know. This review is not about obtaining more money, or even having the claim accepted, however advice to be wary of using them. Happy to take monthly fees, however when it comes to basic communication and the claim process they aren't good enough.
Thank you for your feedback. We are sorry to hear that your experience was not a positive one. In order for us to investigate this further, we kindly ask that you provide your details at your earliest convenience. Thank you.
My claim with Taurus is still ongoing after almost a month of back and fourth after my device was stolen, I took out a travel insurance for a long trip which was very expensive. However when my phone was stolen, they are requesting proof that I have my box when i have repeatedly said I am not in the country and one does not typically travel with their phone box. In addition, I have not had my phone for half my holiday which is very inconvenient and I have spent many hours collating information which is almost impossible to get at times when in another country. I do not recommend for travel insurance.
Thank you for sharing your feedback. We want to assure you that we have acknowledged your complaint and passed it on to our Customer Relations team. They are now reviewing the details, and your case is being looked at carefully. We appreciate your patience while we work through this and will be back in touch with you directly once the review is complete. Thanks
Disgusting service. Why would I insure my phone without it being covered for theft?
Thank you for sharing your feedback. We want to assure you that we have acknowledged your complaint and passed it on to our Customer Relations team. They are now reviewing the details, and your case is being looked at carefully. We appreciate your patience while we work through this and will be back in touch with you directly once the review is complete. Thanks
New phone received! Took gadget insurance out through Tesco travel insurance. Phone stolen on holiday and I submitted my claim on the 13th of May, new device received today 28th May. Excellent communication throughout, thank you Taurus 🤗
Thank you for your kind review. We're pleased to hear your claim was handled smoothly and that you received your replacement device quickly. Thank you for choosing Taurus, and we're glad we could help.
Clear instructions during the claim submission process. Effective automated communication once claim was submitted to manage expectations. Super efficient settlement of the claim. So refreshing in what can often be a cumbersome process.
Thank you for your wonderful feedback. We’re delighted to hear that you found the claims process professional, efficient, and easy to follow. Providing clear communication and a smooth experience from submission through to settlement is something we work hard to achieve, so it’s fantastic to know this made a positive difference for you. We truly appreciate your kind words and your trust in us.
I would strongly recommend looking elsewhere for travel insurance for gadgets. The fine print in their policy basically makes their cover pointless and geniuses claims appear are rejected!!!
Thank you for sharing your feedback. We would like to confirm that your complaint has been acknowledged and referred to our Customer Relations team, who have since issued correspondence to you.
The worst company ever! please don’t insure your devices with these. They had my macbook and money for 1 month and a half! and then told me they couldn’t fix it. scam and an absolute joke
Thank you for sharing your feedback. We want to assure you that we have acknowledged your complaint and passed it on to our Customer Relations team. They are now reviewing the details, and your case is being looked at carefully. We appreciate your patience while we work through this and will be back in touch with you directly once the review is complete.
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