RV Fridge Guys (www.thenorcoldguy.com) has a 3.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 35% give 1 star; The business has replied to 62% of negative reviews; 75 of them were added in the last 12 months. Last updated 2026-08-12.
Do not order from this company. I placed an order for a refrigerator part on March 25, 2026 and they immediately took my money and to this day (4/19/26) I have not received the part. No one is responding to numerous emails or phone calls and I'm left without a part and lost the money. Terrible!
My experience was excellent, however, it is somewhat mind-twisting to decipher which Furrion refrigerator hinge is the correct number to order, because Furrions open both LEFT and RIGHT, and the hinges are different for which direction the door swings, and whether the hinge needed is for the fridge or for the freezer.
Great part fits perfectly and works as expected
Placed the order online, got confirmation and a week later I got an email for cancellation since they did have the part !! the part showed in stock online ???
We're sorry about this, Eric. We had run out of inventory around the time of order... There really isn't much we can do but I'm sorry that you were misled.
Very quick response to my emails even though the part that I needed was no longer available. I do appreciate their assistance.
Placed order with clear delivery details for RV site in orders comments. They claimed that they didn't have details when trying to deliver, but also never notified me. After waiting several weeks for a response, finally had to cancel order, only to receive partial credit as they charged me for their shipping error! Terrible customer service, do not use!!!!
Had to cancel the order minutes after placing the order. The company did not refund all my money. And no explanation was given. Will never buy from them again even if I have to pay more.
The shipping worked well. However, I ordered the wrong part based on confusion with the description. I have emailed two times for exchange instructions with no return. I called the number on the website twice and the mailbox is full. Not satisfied1/16/26
We placed our order and received confirmation without any shipping details. After 4 days of no action we requested status of the order- had to send a 2nd request. Finally received a reply the part had to be ordered. If this was stated up front it would have avoided our frustration. I'm glad it's on order, and waiting a few weeks is ok, it should have been stated or estimated ship date provided. Customers like to know when to expect their order- not left hanging.
Easy to understand ordering process and quick delivery.
Ordered a door shelf for my travel trailer fridge that I broke. It was a perfect fit
I ordered a new refrigerator to replace the dead one in my camper on a Saturday, they called me the following Monday, and the fridge was delivered on Tuesday to my campsite! The price was right, the shipping was free and the delivery driver was very courteous. We had a mobile repair service do the install and I couldn’t be happier to start the new year “glamping”!
Customer service not good. 3 months since I ordered my product, I still don’t have my item. No updates. Owner calls you to take down your bad reviews promising to help you, but doesn’t. Then blames another company. HOW ABOUT DONT SELL STUFF YOU DONT HAVE. Please refund my money. I’ve gave you plenty of chances to make it right. BUYERS BEWARE. I feel like this company is a scam and good luck getting someone to answer there phone after they claim to be soooo busy.
Chad, really sorry about the long delay here on this. Your order has been in the queue for 2 months, since you had placed it on October 28th. We have just cancelled the special order and will be issuing you a refund. Unfortunately, with special orders, the lead time is an estimate provided by Norcold and speeding that process up is completely out of our hands. I know it's frustrating, we're frustrated too.
The part is faulty. I called talked to one of your people. They told me I would have to go through Norcold to get it replaced. Norcold won’t replace it unless I get one of there dealers to look at it. That will cost me more than a new part.
Waited 3 months for a Norcold optic board for a refrigerator. The part was defective and I was told I would have to jump through the hoops with Norcold warranty rather than RV Fridge Guys issuing a return request and a refund for a new part that was defective right out of the box.
Even though it was on backorder I still got it in a timely order.
Fit perfect and looks great. Very nice product for a good price.
It has been 10 days since I placed this order and the status of the order is still “awaiting shipment,” with no communication or response from the seller.
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