RV Fridge Guys (www.thenorcoldguy.com) has a 3.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 54% rate it 4 stars or higher while 35% give 1 star; The business has replied to 62% of negative reviews; 75 of them were added in the last 12 months. Last updated 2026-08-12.
What people say
S
Saint Rhodes · 1 review · Experienced 2025-10-15 ·
★★★★★
I had mixed experiences with this…
I had mixed experiences with this company at first I was pretty upset because of some technical issues but they were ultimately my fault and at first it seemed like it was gonna be a bad experience however I trusted the process and it worked out better than I could’ve hope. I ordered a part and my autofill on my phone shipped to the wrong address.. I went thru the process and went through the customer service department, tho it took a lil bit to get it resolved my part finally arrived to my current address and the part was EXACTLY what I was needing. I’m veryyyy pleased with this company and I would recommend using their products if something happens just trust the process and go through the right channels and be patient. I read some of the negative reviews on here and I can’t say I had the same experience. Understand this is a buisness and some times grey areas take time to resolve.
Reply from RV Fridge Guys2025-10-16
Thank you for the kind words! I'm glad we could right the wrong and get you back underway.
I really need these parts and later got email explaining ( waiting shipment ) which really meant they were back ordered 5-6 weeks. You charged me $47.00 for a burner tube that I bought yesterday from Amazon and will be here today. Oh yes, I paid $15.00 for the same tube ! Going to be hunting for 2 weeks and really need fridge and can't wait 5-6 weeks.
Reply from RV Fridge Guys2025-10-16
Sorry about the delay there, David. We can't speed that process up but as for price, there are aftermarket companies coming into the mix for some of these component parts. Glad you got it fixed!
Not a good one as I order my parts and the fallowing day I get a email letting me know parts are not in stock they should’ve said that from the beginning and not take my money and now I have no update on it
Reply from RV Fridge Guys2025-10-16
The update right now is that this part has an estimated lead time of 2-3 weeks. If you're unable to wait for it, we can always cancel and refund the order. Please let us know what you would like to do by sending an Email to [email protected] and including your order number.
Cheryl L Clark · 1 review · Verified · Experienced 2025-10-06 ·
★★★★★
So helpful!
So helpful! I called to verify the part needed to replace my refrigerator’s control board. The gentleman I spoke to sent me a link to the part instantly and I was able to order it from the link. I received the control board in a couple of days. I was thrilled with every part of my interaction with RV Fridge Guys!
Reply from RV Fridge Guys2025-10-16
Great to hear! Thank you for the kind words, Cheryl.
D
Dan · 2 reviews · Verified · Experienced 2025-10-04 ·
I purchase a norcold ice bin on August 27th and have not heard anything from the vendor
Reply from RV Fridge Guys2025-10-01
Larry, it looks like this is actually out for delivery tomorrow:
1Z1A3E080301700812
This was a special order with a lead time of 3-5 weeks. There is no way for us to speed up the lead time from the manufacturer. If you have issues with delivery, let us know!
After a week I was informed the part was on back order for weeks or more. No offer to refund my money??
Reply from RV Fridge Guys2025-10-01
Richard, this was shipped several days ago:
9205599999999910110735
We never got a request to cancel the special order that you placed but it looks like it's arriving ahead of schedule. If you have issues with delivery, let us know.
J
John · 2 reviews · Verified · Experienced 2025-07-28 ·
★★★★★
I ordered two extra door shelves for my…
I ordered two extra door shelves for my RV frig. Despite the description they did not fit. I called and was told to send them back for a refund. Less 20%. Then they told me the right shelf to order. I ordered one to be sure it fit. This it was the correct fit. But for the first order, where I paid $59 before shipping, they only refunded me for one returned shelf....$23!
Reply from RV Fridge Guys2025-10-01
I am sending this in to support for you, John!
j
james wilson · 2 reviews · Verified · Experienced 2025-07-29 ·
★★★★★
Have yet to speak with anyone have…
Have yet to speak with anyone have returned calls and text messages. I have left several messages with info. I have left detailed message with s/n year and problem NO REPLEY
Reply from RV Fridge Guys2025-10-01
James, it shows this was requested to be cancelled and was removed from the queue. If you still need help, let us know.
On-line ordering was very difficult. Had to call in for assistance and while I did get the order placed, the customer service representative was obviously not happy with my questions.
Reply from RV Fridge Guys2025-10-01
Rich, really sorry about the experience! I hope you received the part ok.
B
Bruce · 1 review · Experienced 2025-07-02 ·
★★★★★
Customer assumes full risk for ordering correctly
The help is knowledgable and shipping is timely. However, the customer is responsible for ordering the correct part. They do not pay for return shipping to Exeter PA their only return center. The cost to ship may be prohibitive compared to the cost of the part depending on your distance from PA. When I asked I got the following response "Shipping is expensive. We lose money on shipping for every order, as you can imagine. We don't make money off returns, that's just the cost of making a mistake in ordering the wrong part". You the customer assume the full risk of ordering the correct part.
Reply from RV Fridge Guys2025-10-01
This is partially true, Bruce. If the customer incorrectly orders a part, it is on the customer to return the part to us. If however, we ship you the wrong part, we are more than happy to correct the mistake to get you what you need.
If you have questions about whether or not a part will work with your application, simply reach out to ask and we can go through it with you either over the phone, our chat, or Email.
