TinyDeal offers the best price on China manufactured products, like Mobile Phone, Talbet PCs, iPhone & Samsung phone Gadget, Consumer Electronics, Home gardgets, Toy & Novelty, Fashion & Accessories, China Retail & Dropship, Chinese Product Wholesaler
Is TinyDeal legit?
TinyDeal (www.tinydeal.com) has a 3.0 out of 5 rating on OK.one, based on 477 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 47% rate it 4 stars or higher while 42% give 1 star; The business has replied to 83% of negative reviews. Last updated 2026-10-24.
After 3 months, I still not received my product.
I sent over 10 mails already about asking where my product is.
Now I got the money back, it was the full refund. So that's why I give 3 stars at the end.
With regards and big thanks,
Merijn Sijpkens
Reply from TinyDeal2015-02-22
Dear Merijn Sijpkens,
Your parcel shipped on 16th.Dec :RW881581000CH
As we track it here : http://www.17track.net/en/result/post-details.shtml?nums=RW881581000CH It alerted .
Recommend you to contact us [email protected] for a refund ,Let us talk details.
Thank you
UNABLE TO ANSWER/RESOLVE CUSTOMER PROBLEMS. POOR QUALITY PRODUCTS. THEY DON'T EVEN RESAPOND WITH THE CORRECT DETAILS AND ASK ABOUT SOMETHING COMPLETELY DIFFERENT.
Reply from TinyDeal2015-02-05
Dear Richard Pattison,
Is there still problem with the accessory we send you ?
What else could we do for you ?
Do feel free to find us [email protected]
Thank you
I received an email over a week after I placed my order saying they where out of stock on the item, and that they are going to charge me a handling fee for my refund. I'm not sure if that's even but If they do not respond or refund me the full amount I will be contacting trading standards. I have used them in the past despite all the negative review and they where "ok". I will never use them again after this unless something drastic happens with this case. I consider this theft!
Reply from TinyDeal2015-02-03
Dear Luke Brockbank,
Order 8190046151450001730925 is full refunded . Could you pls check?
Since Chinese new year is coming ,some supplier are on vacation now.We have to get much more time to confirm some items. Hope for your understanding .
Do not worry, we will make full refund for order in this situation.
Thank you .
I bought a thl 5000 smartphone, tinydeal sent my phone by PostNL but I have not received it, the local post office told me that the tracking number not found in our database, after two months i have contacted the tinydeal support and he let me wait one more month to tell me that your package is delivered
when i track my parcel with the tracking number i got this message :
A signature is required upon delivery of this item
The item has arrived in the country of destination
Reply from TinyDeal2015-02-03
Dear Ayoub BELCAID,
Sorry to know that . We'd like to help and trying to get info from the post office .
Could you pls let us know your suggestion ? We will try our best to help.
[email protected]
Thank you
So I ordered ordered google card board, and later recieved an email stating that my item had been dispatched (on the 8th of december). I live in south africa and chose the standard shipping option, so i was expecting a wait, but it has been 51 days! On the email it said 15-30! I dont know what is going on, but i have no idea what to do. NEW: I have now received my item. Although it took EXTREMELY long, I now realize that this was not tiny deals fault. I believe it took so long purely because I ordered it over the Christmas period, so it probably got held up. But tinydeal were prepared to send a brand new google cardboard to make up for mine if it hadnt arrived.
Reply from TinyDeal2015-02-03
Dear Laurence Walton,
Sorry for the trouble. Since it is non-registered mail,we failed to help to track for you.
We'd like to help with your order. Any suggestion on shipment ?
Welcome to find us [email protected]
Thank you
Probably lots of ppl will share a similar experience since there was tonzz of us who bought in a great offer a phone and then 2 days after the purchase i received a mail stating it was wrong price and received a refund right after even though i only expressed my frustration and i havent decided what to do next in my responding mail.
Even though mistakes do happen in my own humble opinion this was not a mistake.It was a scam maybe promoting their name maybe needed tonz of money in their account for sevelar hours...dont really know.But if anyone digs further for tinydeal you ll realize that this store does not guarantee anything for you and you ll probably remain unsatisfied...I only wished paypal not to cooperate with such terrible stores and make it easier for them to scam us...
Reply from TinyDeal2015-01-27
Dear DIMITRA KAREFYLLAKI
Sorry for the terrible trouble.
Have you get the e-mail from our customer service team yet ? Choices sent via e-mails.
For further assistant，welcome to write to us service@tinydeal
Thank you
I received a broken item, a Androidbox for the TV, quiet expensive and payed even Toll in Denmark for the item.
The item was broken at arrival :-(
I Contacted costumer service, we sent email back and forth for more than an month! I have to wait for technical support, I have to sent a video with the problem, I have to wait again, and again.
They just killed time and pushing it, till they where sure that we are running into Chinese New Year and everything is closed for about 15 days. Then they told me "sorry, you need to return item for repair."
I was about to explode, waiting 1 month, taking pictures and making videos for them, (all the time they reply "file is to large, please send a smaller video" too many pictures sir, send 1 at the time") Grrrrr.....
All that for nothing!!!!!!
Just to kill time and tell me to return item.
Respond to your answer:
Why don't you post here what you would do to make it up when I contact your costumer service? Then everyone can see!
---------------------------------------------------
Respond no 2
sorry for a late answer,
I already sendt you video+picture of the broken, so I think it would be in its place that you either make a refund or a resend of the item, if you do that i will be satisfied! And update here on Thrust pilot of course.
Will you do that?
Reply from TinyDeal2015-02-13
It is half a month passed.Great to get your reply back.
What is your suggestion ? Debugging failed. Repairing refused . Resend ? Refund ?
We do recommend e-mail , since we could check in order and won't missed.
Thank you .
------------------------------------------------------------------------------------------------
Dear Nicolai Geisler,
Sorry for the problem and thanks for all your cooperation.
It is the video and photo help our customer service colleague to know the problem better.Sorry for delaying.
We are here to provide further assistance ,could you pls find us here : [email protected] ?
Thank you
I have been buying stuff from tinydeal.com and I gotta tell you I have never had any problem whatsoever. Well, maybe sometimes the merchandise is a bit slow in coming to me in the U.S.A., but this is not tinydeal.com's fault.
I really recommend tinydeal.com
The worst, most condescending customer service I have experienced
"I placed an order thru them that read like THIS:
SYMA X5C 4-Channel 6-axis Gyro 2.4GHz RC UFO Quadcopter Aircraft without Transmitter Camera BNF TRC-356255
TinyDeal does not believe this ad is deceptive at all. In fact they argue with me that it's not. This box arrived about 20 days after I ordered it.
From the ad I believed that I was going to receive the quadcopter as SYMA ships it�with everything EXCEPT FOR THE TRANSMITTER AND CAMERA. That's EXACTLY what the ad implies and SAYS!!!! I got it and there is no landing legs, there is no battery charger, there is no instruction manual.
I called and they have been giving me a "Sorry Charlie" kind of attitude saying 'You need to read the ad description more carefully when you order something. Have a nice day". I have communicated with what are supposed to be 3 different people and get the same thing from all of them. I wanted to send this back and order the entire box�with EVERYTHING from them. But they are so argumentative and NOT HELPFUL AT ALL that I don't even want to do business with them anymore. I guess this is acceptable customer service in China or something.
I just wanted to make a return and order something that is more expensive and they are trying to school me on reading ads more carefully. Here is EXACTLY (copy and paste) what the ad says: SYMA X5C 4-Channel 6-axis Gyro 2.4GHz RC UFO Quadcopter Aircraft without Transmitter Camera BNF TRC-356255
There should also be a COMMA between transmitter and camera. That could be a little confusing as well to people. I have seen 6 complaints around the internet on this EXACT SAME ORDER FROM TINYDEAL. Nowhere in that ad does it mention that it is missing the battery charger, landing gear and manual. WHY NOT MENTION THOSE THINGS TOO while you are at it?~"
Reply from TinyDeal2015-01-27
Dear Mike Elmore,
Sorry for any misunderstanding. It do be a single "RC Quadcopter".
Package Contents:
1 x RC Quadcopter
If you need additional battery charger and the others ,we'd like to offer the best for you.
For further assistance ,pls find us here : [email protected]
Looking forward to your reply.
Thank you
Totally bad products and horrible customer service!!!
I ordered at the beginning of November 2014 a smartphone from Tiny Deal and another order containing different items, like clothes and some electronic things. The orders were placed in the same day, almost the same hour. I received the phone after two weeks, and about then I also received an e-mail saying that from the other order it misses and item and I should change another one. I did that and after a week, they still havn't sent the products. Returning to the phone: the screen started not to respond well, the phone was getting pictures alone, moving through pages alone and so on. So I contacted TinyDeal through e-mail and explained them what it doesn't function. I did that. Then they asked me again and again....so I sent them alot of e-mails, telling them I want my phone replaced. Finally, they said they dont replace the phone, that it loses 15% from it's value...so if I want to replace it or try to take another model, I would lose 15% from the initial sum!!!!!!! even if it was not my phone the item was not functioning. They also said they check all the products, and it has to be a problem during the shipping!!! (omg). Finally, they said I should send back the item and they will have it repaired, but that I should tell them AGAIN what the problem was. I gave up, I said better have it repaired by these idiots. So I received back the item after about two months and a half from the day I ordered it, and guess what!!!!!!The GPS doesn't work. So I do not recommend buying from tinydeal.com, as if an item is broken, u'll never get to see it functional. More than that, I wrote a review on their page and they didn't make it public.
Reply from TinyDeal2015-01-27
Dear Raluca Ioa B
Could you pls show us your item ID ? So we could check . The order id you provided is "returned item" ? Sorry ,we failed to check .
"I wrote a review on their page and they didn't make it public."---Welcome to find us via Facebook private message .where we could reply in time and different language Facebook pages provided. Do not recommend comment below the post ,when the new posts posted,it could not be found in time .
Thank you
I ordered on the 3rd week of December a THL 5000 mobile phone with accessories and what i received 2 weeks later was nothing close to a mobile phone.
My nightmare started with the postman leaving a non- delivery card. So the next day i showed up with my ID at my local post office sorting office to pick up the package. Bear in mind that you cannot check the package and the contents before you sign.
So i signed for the package which was properly sealed and intact took it home and low and bestow to my horror what i found in the package made me so angry and desperate, the con artists Tinydeal.com had the audacity to post me a box half filled with rice and paper cutouts
Lucky for me i ONLY use paypal when i buy from overseas websites.
So i complained to paypal and opened a case against tinydeal.com .
I agreed to sent photos i've taken of the package to tinydeal so they could investigate and believe me it was just a wind-up from their part blaming me for signing the package and not checking so they closed their premature investigation and wouldn't budge having an arrogant and demeaning tone towards me through the e-mails to my personal account instead of properly responding through paypal.
Funny to say that their arrogance stopped once in paypal resolution.
I had to escalate my case for paypal to intervene as tinydeal was not backing down and we were going in circles.
Today justice has been done finally paypal decided fairly and i got my refund.
My advice to everyone is if you use overseas and especially china or Hong Kong based sites to always use paypal, so you never fall prey of the likes of tinydeal, also if your goods don't get delivered in more than 3 weeks dish the vendor and open a case with paypal as companies like Tinydeal don't really care about us customers their customer service is a sham. They like to pocket our money but fail to deliver
Reply from TinyDeal2015-01-27
Dear Dimitrios Gyltidis,
Terrible sorry to know the situation. We do checked the order and finally the post office replied : The parcel may be stolen.
Anyway,thank you for sharing and welcome paypal
Nice day !
Cost will be higher when you get the product in the EU
I ordered a telephone. I received it through DHL on time to Barcelona, but regardless of what TinyDeal may say in its web, you will have to pay extra EU taxes (VAT), which meant in my case an extra 24% apart from what I had already payed to TinyDeal. Take this into account when you compare prices among different webs. Considering this you may get a better cost from a supplier within the European Union.
Reply from TinyDeal2015-01-10
Hi,dear customer,
Thank you for sharing .
Tax is not included . And be careful when choose DHL .
If any doubts about tax ,welcome to contact our 24-hour online customer services for professional guide before placing order.
:)
Received faulty device and Tinydeal asks me to pay for return shipping, which costs 30% of the device's price.
Customer service is very bad, items Under warranty should be replaced by new item for free.
I will try to buy spare parts myself and fix the problem.
Never again with Tinydeal
Reply from TinyDeal2015-01-10
Hi,Patrick
Sorry to reply late since we get no feedback registered in our system about your problem.
Is there any misunderstanding ?
It is your order "3757255" the 8.34 usd one ?
Feel free to contact us ,we'd like to help.
Thank you.
I've never had any problem with tinydeal, I started buying here three years ago and they always help you with doubts or problems and they're really accesible at the moment you make your order.
In the other hand, they recently changed their delivery service, so you may have delay on your free shipping.
I tottaly recommend them, they have the cheapest prices and good quality (except on batteries).
product is good but to recieve the parcel very very weak.
Reply from TinyDeal2014-12-25
Hi,Raymond Cachia
Thanks for sharing ~ Overseas Logistics do plays an important role in online shopping and we keep improving all the time,especially in developing countries :)
Could you pls tell us where are you ?And what shipping method will suit you better ?
We'd like to get more suggestions and will appreciate it .
Thank you
I like it , but here some points need to improve :
1- the way how to communicate and contact with the seller by mobile is difficult . You should add contact with seller icon .
2- the way how to confirm that the item reached and received , and the way how to write feedback by mobile . You can not add feedback to seller while using mobile and this is really negative point .
3- Other improvement on mobile version like ; searching for items and tags . When i used words for searching as tags , nothing will appeared that because of two reasons : whether item is not avaiable or there are no tags added about this item and both reasons are negative which make buyer not feel comfortable with tinydeals. Also make editing shipping address easy by mobile.
Thank you all the best
Regards
Murhab Alghafri
Reply from TinyDeal2014-12-25
Hi,Murhab AlGhafri
Thank you so much for sharing your suggestion and we have reported to our IT team.
Could we know your system android or ios ? App or in the browser ?
TinyDeal could only get further with our customers' supporting .
Thank you very much .
Rosa Clara
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