Toluna (www.toluna.com) has a 4.1 out of 5 rating on OK.one, based on 278 user reviews collected here. It is listed under Media & Publishing and its reputation is good. 78% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 73% of negative reviews. Last updated 2026-08-10.
Have been a bit disappointed lately since am not able to take so many surveys
Hi, Thank you for your lovely review — we truly appreciate it! 😊 It’s wonderful to hear that you’re enjoying the Toluna Influencers community and everything it offers. We’re grateful to have you with us! Best, Toluna Team
Hi, Thank you for your lovely review — we truly appreciate it! 😊 It’s wonderful to hear that you’re enjoying the Toluna Influencers community and everything it offers. We’re grateful to have you with us! Best, Toluna Team
Trusted app
Hi, Thank you for your lovely review — we truly appreciate it! 😊 It’s wonderful to hear that you’re enjoying the Toluna Influencers community and everything it offers. We’re grateful to have you with us! Best, Toluna Team
I spent over an hour on a survey and it kicked me off and saved nothing
I am sorry for the problems you have encountered, and I would like to have more information on this so that I can identify your account and help you. If you would like to discuss your specific experience further, I would be very happy to analyse your profile in more depth. I kindly invite you to send a new ticket to https://www.toluna.com/contact-us with the subject line 'Trustpilot review - Follow up' so that I can personally assist you. Kindly note that in case you feel that the initial automated response doesn't address your inquiry for the Type/Subtype of Issue selected, please note that simply responding to that email will ensure a support representative will look into your request as soon as possible. Cordially, Jordan
Easy to navigate site. Everything could be understood. Interesting surveys. Many choices with regards to rewards
Hi, Thank you for your lovely review — we truly appreciate it! 😊 It’s wonderful to hear that you’re enjoying the Toluna Influencers community and everything it offers. We’re grateful to have you with us! Best, Toluna Team
Hi, Thank you for your lovely review — we truly appreciate it! 😊 It’s wonderful to hear that you’re enjoying the Toluna Influencers community and everything it offers. We’re grateful to have you with us! Best, Toluna Team
Always sending surveys across even though i get "out of surveys all the time.
Hi, Thank you for your lovely review — we truly appreciate it! 😊 It’s wonderful to hear that you’re enjoying the Toluna Influencers community and everything it offers. We’re grateful to have you with us! Best, Toluna Team
Ok when it works but I often get screened out of completing surveys but this happens after answering quite a few questions first so very time consuming and often results in nothing.
Hello, Thank you for sharing your feedback with us and the community. We regret to hear that your experience has been less than satisfactory, and we'd sincerely appreciate the opportunity to change it for the better. Our surveys are highly dependent on very specific target groups - unfortunately, this means that you cannot qualify for every project that you take part in. We recommend always making sure that your personal information and your profile surveys are up to date and accurate, as this not only ensures that you are matched with the best possible surveys for you, but also increases your chances of qualification. Furthermore, we understand that you are spending a significant amount of time and effort in our surveys, and we aim to reward our panelists for that! If the system determines that you are eligible to receive them, compensation points will be credited to your account if you are screened out from a questionnaire or if the required number of respondents has already been reached. Please don't hesitate to contact us at https://www.toluna.com/contact-us if you have any other questions, concerns, or additional feedback—we'd love to raise your experience to the 5-star level that you deserve! Sincerely, Toluna Team
Consistent availability of surveys with the right time frame and payment. User friendly interface and task.
Thank you for taking the time to review Toluna! We are really grateful that you are part of our community, influencing our world! If there is anything else we can do for you at any time, we would love to discuss further and ensure that we are meeting all your expectations, and aim to reach for the 5 stars! 😊 Please do not hesitate to reach out to us at https://www.toluna.com/contact-us and we would be happy to help! Warmest wishes, Jordan
Getting more excited to take surveys because of extra bonus points of taking required number of surveys.
Thank you for your wonderful review! We are delighted to hear your positive words, and beyond grateful for sharing your opinion of Toluna! If there is anything we can do for you, simply reach out to us at https://www.toluna.com/contact-us - and we'll be happy to help! Warmest wishes, Jordan
Hello, Thank you for your amazing review. We are delighted to hear such positive words from a loyal Toluna influencer like yourself! We'd love to take your Toluna experience to the next level. We look forward to seeing you on Toluna for many years to come! Best wishes, Toluna Team
The available surveys for the most part either screen me out or even worse wait until I have completed the survey and then screen me out. Often after twenty minutes or more. This needs to be monitored by Toluna and eliminate the survey sites that do this. The completed survey/screen out process happens OFTEN.
Hello, Thank you for sharing your feedback with us and the community. We regret to hear that your experience has been less than satisfactory, and we'd sincerely appreciate the opportunity to change it for the better. Our surveys are highly dependent on very specific target groups - unfortunately, this means that you cannot qualify for every project that you take part in. We recommend always making sure that your personal information and your profile surveys are up to date and accurate, as this not only ensures that you are matched with the best possible surveys for you, but also increases your chances of qualification. Furthermore, we understand that you are spending a significant amount of time and effort in our surveys, and we aim to reward our panelists for that! If the system determines that you are eligible to receive them, compensation points will be credited to your account if you are screened out from a questionnaire or if the required number of respondents has already been reached. Please don't hesitate to contact us at https://www.toluna.com/contact-us if you have any other questions, concerns, or additional feedback—we'd love to raise your experience to the 5-star level that you deserve! Sincerely, Toluna Team
I haven't even started yet I only done 1 survey how am I supposed to rate that that's why I only give it 3 star
Hi, Thank you for your feedback. We completely understand your point. When you're just getting started and have only completed one survey, it can be difficult to form a strong opinion about the platform. As you continue participating, you'll have access to more surveys, community activities, and opportunities to earn points and redeem rewards. We hope that, over time, your experience will give you a better sense of everything Toluna has to offer. Thank you for giving us a try, and we appreciate you taking the time to share your initial impressions. If you ever need assistance or have any questions, our team is always happy to help via https://www.toluna.com/contact-us. Kind regards, Toluna Team
Hello, Thank you for your amazing review. We are delighted to hear such positive words from a loyal Toluna influencer like yourself! We'd love to take your Toluna experience to the next level. We look forward to seeing you on Toluna for many years to come! Best wishes, Toluna Team
Don't bother- too long surveys- no connection with criteria recruited for. Boring beyond belief.
Hello, Thank you for sharing your feedback with us and the community. We regret to hear that your experience has been less than satisfactory, and we'd sincerely appreciate the opportunity to change it for the better. Our surveys are highly dependent on very specific target groups - unfortunately, this means that you cannot qualify for every project that you take part in. We recommend always making sure that your personal information and your profile surveys are up to date and accurate, as this not only ensures that you are matched with the best possible surveys for you, but also increases your chances of qualification. Furthermore, we understand that you are spending a significant amount of time and effort in our surveys, and we aim to reward our panelists for that! If the system determines that you are eligible to receive them, compensation points will be credited to your account if you are screened out from a questionnaire or if the required number of respondents has already been reached. Please don't hesitate to contact us at https://www.toluna.com/contact-us if you have any other questions, concerns, or additional feedback—we'd love to raise your experience to the 5-star level that you deserve! Sincerely, Toluna Team
Hello, Thank you so much for sharing your review! We really appreciate your loyal membership and your feedback. You can find us at https://www.toluna.com/contact-us anytime you have a question! Kind regards, Toluna Team
I always check in when I get a new notification from you at Toluna. Unfortunately (not sure which of my initial demographic/ screening questions rule me out regularly) but I don't often seem to qualify for the surveys. Quite disappointing.
Hello, Thank you for sharing your feedback with us and the community. We regret to hear that your experience has been less than satisfactory, and we'd sincerely appreciate the opportunity to change it for the better. Our surveys are highly dependent on very specific target groups - unfortunately, this means that you cannot qualify for every project that you take part in. We recommend always making sure that your personal information and your profile surveys are up to date and accurate, as this not only ensures that you are matched with the best possible surveys for you, but also increases your chances of qualification. Furthermore, we understand that you are spending a significant amount of time and effort in our surveys, and we aim to reward our panelists for that! If the system determines that you are eligible to receive them, compensation points will be credited to your account if you are screened out from a questionnaire or if the required number of respondents has already been reached. Please don't hesitate to contact us at https://www.toluna.com/contact-us if you have any other questions, concerns, or additional feedback—we'd love to raise your experience to the 5-star level that you deserve! Sincerely, Toluna Team
Hello, Thank you so much for sharing your review! We really appreciate your loyal membership and your feedback. You can find us at https://www.toluna.com/contact-us anytime you have a question! Kind regards, Toluna Team
Hello, Thank you for taking the time to review our platform! Please feel free to reach out at https://www.toluna.com/contact-us if you have any questions or concerns. We would be delighted to offer you a 5-star experience on Toluna! Looking forward to hearing from you, Toluna Team
I haven't been able to complete another survey since signing up it just keeps saying its not you its us
Hello, We're sorry to hear that you've been unable to complete surveys since signing up. We understand how frustrating this must be. We'd appreciate the opportunity to investigate this for you. Please contact us via our support form with the subject "Trustpilot Review - follow up" and include some additional details about the issue you are experiencing so we can look into it further. Best regards, The Toluna Team
278 reviews matching