Topaz Labs (www.topazlabs.com) has a 2.9 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. Opinions are polarized: 42% rate it 4 stars or higher while 33% give 1 star; The business has replied to 87% of negative reviews. Last updated 2026-08-10.
i really enjoy using Topaz....and probably use it too much!!!
Hi Pat, Thank you for your feedback. We're so happy you enjoy using Topaz! It's wonderful to hear you find it so engaging. - Munirat
Because the starlight 2.5 doesn’t work at all on my Mac mini m4 then why bother?
Thank you for your feedback. We're sorry to hear Starlight 2.5 isn't working as expected on your Mac mini M4. We'd like to look into this further and help. Please reach out to us at [email protected] with more details about the issue, and our team will be happy to assist.
A very good piece of software that has successfully evolved year after year. I find it easier to use than its French competitor... Processing speed is decent on an M4 Mac mini with 32 GB of RAM. Naturally, it is in English; that doesn't bother me, though some might prefer French. Please don't raise the price of the software, as it is already quite steep. I’ll be back later with further feedback.
Hi Frederic, Thank you for your feedback. We are so glad to hear that our software has consistently met your expectations and that you find it user-friendly. We appreciate your comments on pricing and will certainly consider them as we continue to evolve our product. - Munirat
Makes cleaning up and enlarging images much easier.
Hi Danny, Thank you for your feedback.
4-/3+. I think the products are good but it is hard to keep track of all the changes and upgrades. For example, I open Topaz Photo and get a screen that is Intro to Photo AI--but that's ot the name of the product I think I bought. I think I bought Topaz Photo. When I click on the Quick Start pick for Topaz Photo, below that it says "Learn the basics of Photo AI." The top entry on the screen is QUICK START (LEGACY). I have no real idea what that means. The entry below that is again about Photo AI. Make it simple and consistent. You can do this--you can do better.
Hi Don, Thank you for your feedback. You might be having this issue because you installed Photo AI instead of the new Topaz Photo which you purchased. These are two different apps. Please send a message to [email protected] and we will look into this for you. - Munirat
Hi there, thanks for taking the time to leave a review. We do offer multiple pricing tiers to fit different needs and budgets, so there may be an option that works better for you than what you tried. If you have specific concerns, please write in to our support team directly and we'll be happy to look into it.
Awfully. Took hours x two days to download and still not working want refund please
Hi Claire, Thank you for your feedback. We will need you to send a message to [email protected] so we can check and confirm if your purchase is within the refund time frame. - Munirat
Takes way too long for my computers specs. Also, I sent in a request co cancel and refund my money withing the two day window and have pictures, metadata, and time stamps to prove it. Yet, support said they didn't see it. Furthermore support was getting back to me quickly when I had the first issue, but since requesting a refund it's been radio silence.
Thank you for your feedback. We're sorry to hear about your experience with both the application's performance and your support request. We'd like the opportunity to review your refund request and the communication history. Please contact us at [email protected], and we'll be happy to look into this for you.
Sharpening, noise removal and gigapixel upscaling are all superb. I do miss the starburst filter and wish you still supported it.
Hi Helen, Thank you for your feedback.
I have tried the software on some old scanned photos and the results were very close to what can be achieved with some effort using Lightroom
Hi Samion, Thank you for your feedback. All of our apps have a variety of models trained for different use cases. You may not have found the best adjustments for your use yet. Our support team is available to assist in reviewing your comparison images or offering suggestions for the best possible results. Please contact us at [email protected]. - Munirat
Used it to increase the size of movies which were 320x240 of my boys as toddlers to a HD version which can be correctly watched on newer screen. Beautiful result. And I use the Gigapixel to increase the size of pictures taken a long time ago to something which is really beautiful to see. Keep buying even if I use it only once in awhile while because of such a good result.
Hi Frédéric, We're so happy to hear our tools helped you bring those precious toddler memories and old photos to life in stunning HD! Thank you for your continued support and positive feedback! alexandre.topazlabs
The program freezes or crashes. Furthermore, the results are incomprehensible or unusable. Even when you scale back the features, the result is disappointing. Since I’ve been using TOPAZ Video for about 3 months, I haven’t been able to produce any acceptable videos so far, despite spending a considerable amount of time on it and using various tips from the internet and Topaz’s support videos. I realize that this depends on the quality of the original video. However, over the past three months, I’ve noticed that TOPAZ Video has gotten worse. I think the AI is getting more and more erratic. That’s probably why I won’t be renewing my subscription. (Mac mini Pro M4 / Tahoe 26.5.2 / New System !) Translated with DeepL.com (free version)
Thank you for sharing your detailed feedback. We're sorry to hear that Topaz Video hasn't met your expectations and that you've experienced crashes and disappointing results. We appreciate you taking the time to explain your experience. If you'd be willing to give us another opportunity to investigate, please reach out to us at [email protected] with more details, and our team will be happy to assist.
I was very surprised by the results from Topaz Photo. I used it to improve the resolution on graphics for print products and it did a fantastic job.
Hello, Thank you for your feedback. We're so happy to hear that our product exceeded your expectations for improving graphic resolution for print! Thank you for sharing your positive experience. - Munirat
Impressed with how well the clarity and sharpness adjustments enhance images.
Hi Orlando, Thank you for your feedback. We're so glad to hear our clarity and sharpness adjustments are enhancing your images! We appreciate your kind words. - Munirat
The denoise, upscaling and other features are unmatched in my opinion. I use lightroom classic and really wanted lightroom to be better than topaz so I could reduce my subscriptions to 3rd party software. But Topaz is just better at what it does, so Topaz is still on my list of must haves after years of continuous use.
Hi Peter, Thank you for your feedback. We're so happy to hear that our denoise and upscaling features continue to meet your needs! We appreciate your positive feedback! - Munirat
could not download. Although the support did get back with a solution - but was too late - I had moved on.
Hi, Thank you for your feedback! You unfortunately experienced a known bug that we fixed a few days after you contacted us. I understand it can be frustrating. Best luck with your projects.
Didn't change anything and took 30 min. Or more to render 2.5 seconds of video
Thank you for your feedback. We're sorry to hear the processing time was so long and that the results didn't meet your expectations. We'd like to investigate this further. Please reach out to us at [email protected], and our team will be happy to assist.
In de bezinning I was disappointed but after a better look I found out that there are quite some possibillities.
Thanks so much for coming back and giving it another look, that means a lot! Glad you found more possibilities once you dug in a bit more. If anything else comes up, I'm here to help.
Thank you so much, glad the tools have been useful for you! 😊
I replaced my MacBook Pro and unfortunately discovered that Gigapixel no longer worked. I have an unlimited license purchased about 40 months ago, so I contacted Topaz support for help. They told me that Topaz no longer supports previous releases, and if I wanted to continue using this application, I would have to purchase a monthly subscription. But how come? I spent $150 less than four years ago, and now it's as if I threw it away? This is absolutely unfair and completely unreasonable. Not only did I refuse, but I will never consider Topaz (or Adobe?) software again in the future.
Hi Roberto, Thank you for your feedback! Looking at the email you sent, I can see you were offered to buy an upgrade, not a monthly subscription, to access a newer version that is compatible with your new computer. As technology evolves, it's normal to upgrade to use newer software. It's still up to you to upgrade or not, and you can still use the 2022 version on a compatible computer.
201 reviews matching