Super super super
Reply from Urban Outfitters2026-08-03
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you've enjoyed shopping with us! Thanks, UO Team.
About Urban Outfitters
Data updated- Website
- www.urbanoutfitters.co.uk
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 208 reviews
- Replies to negative
- 68% (47/69)
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Is Urban Outfitters legit?
Urban Outfitters (www.urbanoutfitters.co.uk) has a 3.5 out of 5 rating on OK.one, based on 208 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 27% give 1 star; The business has replied to 68% of negative reviews. Last updated 2026-08-10.
What people say
The delivery took a long time.
Reply from Urban Outfitters2026-08-03
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that you're unhappy with the delivery service, rest assured that this will be raised with the carrier to ensure we're always improving the shopping experience for our customers. Our apologies for the inconvenience caused. Thanks, UO Team.
Great
Great. Thanks.
Reply from Urban Outfitters2026-08-03
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you've enjoyed shopping with us! Thanks, UO Team.
Deliver, later than announced
I ordered, because the webside announced me, delivery in 3-5 Days, but it was 6 and 9 days. To late for me. We also have shops in germany, so I didnt realice the order delivers from uk.
Reply from Urban Outfitters2026-08-03
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that you're unhappy with the delivery service, rest assured that this will be raised with the carrier to ensure we're always improving the shopping experience for our customers. Our apologies for the inconvenience caused. Thanks, UO Team.
Awesome
A very nice lay out in the store, all of the staff are lovely and helpful.
Reply from Urban Outfitters2026-08-03
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you're happy with the service, rest assured that this will be passed onto the store! Thanks, UO Team.
I bought one of the bags and the bdg on…
I bought one of the bags and the bdg on it fell off after one day of using it and now just has two holes
Reply from Urban Outfitters2026-08-03
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that this has happened. Sadly, our online customer service team do not have access to store purchases. If you could please contact the store directly, they will be able to confirm what options are available. Rest assured though that this will be raised with our stock team. Our apologies for the inconvenience caused. Thanks, UO Team.
Very helpful and polite staff
Reply from Urban Outfitters2026-08-03
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you're happy with the service, rest assured that this will be passed onto the store! Thanks, UO Team.
I ordered an item to go on holiday with…
I ordered an item to go on holiday with as it said next day dispatch if ordered before 10pm which I did. It still hasn’t been dispatched 3 days later. Spoke to customer service and they provided no information. Why does it state 2-4 day delivery but fail to mention it could take weeks to dispatch!
Reply from Urban Outfitters2026-08-03
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry for the issues you've experienced while shopping with us. Rest assured that this has been raised with the relevant teams, and you'll receive an update by email shortly. Our apologies for the inconvenience caused. Thanks, UO Team.
Rude assistant in Bath store
Took my 3 daughters in to the Bath store on 30/7/26. Great selection of clothes and was planning on purchasing. One of my daughters was in the changing rooms (very helpful, friendly member of staff working there.) My other two daughters were sat on a sofa and behind that a bed, where they had seen other customers sat earlier. An assistant approached my daughters and stated in a rude tone ‘this is a display. That means you’re not supposed to sit there’ then walked off. I think perhaps some refresher customer service training would benefit here. No problem in the message itself, however the delivery was rude, abrupt and unnecessary - perhaps just being asked politely to move and redirected to other seats in the store? Unfortunately this attitude led me to spending my money in the other clothing stores very close to Urban Outfitters whose staff made us feel much more valued and welcome. (Perhaps a written sign making it clear that it was a display would have also been useful.)
Reply from Urban Outfitters2026-08-03
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry for the issues you've been experiencing while shopping with us. Rest assured that this will be raised with the store as this isn't the service we aim to provide our customers. Our apologies for the inconvenience caused. Thanks, UO Team.
Black line
There was a big black mark going down the backside of the bottle and I was going to return it but I was able to wash it off
Reply from Urban Outfitters2026-08-03
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that this has happened, rest assured that this has been raised to our Distribution team as this isn't the service we aim to provide our customers. Our apologies for the inconvenience caused. Thanks, UO Team.
Don’t shop here!
Worst customer service experience ever!! I bought a shirt 5h away from home that apparently had a hole in it and customer service won’t pay me back. I’ve been in touch with US, UK and in-store customer service and non of them are willing to help me or refund my money😡😡 Never shopping here again!!
Reply from Urban Outfitters2026-08-03
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that this has happened. Sadly, our online customer service team do not have access to store purchases. If you could please contact the store directly, they will be able to confirm what options are available. Rest assured though that this will be raised with our stock team. Our apologies for the inconvenience caused. Thanks, UO Team.
Great experience
Easy to order and delivered on time
Reply from Urban Outfitters2026-07-31
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you've enjoyed shopping with us! Thanks, UO Team.
Delivery service
Reply from Urban Outfitters2026-07-31
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that you're unhappy with the delivery service, rest assured that this will be raised with the carrier to ensure we're always improving the shopping experience for our customers. Our apologies for the inconvenience caused. Thanks, UO Team.
Hello.
Hello. too much time to received Not enough information en speek with da chat
Reply from Urban Outfitters2026-07-31
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that you're unhappy with the delivery service, rest assured that this will be raised with the carrier to ensure we're always improving the shopping experience for our customers. Our apologies for the inconvenience caused. Thanks, UO Team.
Very poor delivery service
Very poor delivery service. My parcel was delivered at the wrong address and without any protection : things were broken!
Reply from Urban Outfitters2026-07-31
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that this has happened, rest assured that this has been raised to our Distribution team and carrier, as this isn't the service we aim to provide our customers. Our apologies for the inconvenience caused, and we're sorry that we've fallen short on this occasion. Thanks, UO Team.
My package came after the 5days it was…
My package came after the 5days it was supposed to be delivered
Reply from Urban Outfitters2026-07-31
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that you're unhappy with the delivery service, rest assured that this will be raised with the carrier to ensure we're always improving the shopping experience for our customers. Our apologies for the inconvenience caused. Thanks, UO Team.
Good and friendly staff
Good friendly staff
Reply from Urban Outfitters2026-07-31
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you're happy with the service, rest assured that this will be passed onto the store! Thanks, UO Team.
cashier was helpful
Reply from Urban Outfitters2026-07-31
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you're happy with the service, rest assured that this will be passed onto the store! Thanks, UO Team.
Still waiting for it…..
Reply from Urban Outfitters2026-07-31
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that the parcel hasn't arrived yet. Sadly this was delayed but rest assured that this has been raised with the carrier, and the parcel should be arriving within 2-3 working days. If the parcel hasn't arrived within this time, please contact our customer care team directly on [email protected] and they can investigate further. Our apologies for the inconvenience caused. Thanks, UO Team.
Birthday Present for my granddaughter…
Birthday Present for my granddaughter who seemed very pleased
Reply from Urban Outfitters2026-07-31
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that your granddaughter loves her presents! Thanks, UO Team.