Urban Outfitters (www.urbanoutfitters.co.uk) has a 3.5 out of 5 rating on OK.one, based on 208 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. Opinions are polarized: 60% rate it 4 stars or higher while 27% give 1 star; The business has replied to 68% of negative reviews. Last updated 2026-08-10.
Arrived within two/three days of ordering and product seems to be good quality and matches description. Worth the price
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you're happy with the service, and that you love your purchase! Thanks, UO Team.
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that the order hasn't arrived, sadly this looks to have been lost in transit. Rest assured that this has been raised with the carrier as this isn't the service we aim to provide our customers. A refund was processed which will re-credit your original method of payment within 5 working days. Our apologies for the inconvenience caused. Thanks, UO Team.
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry for the issues you've experienced while shopping with us, rest assured that this will be raised with our Distribution team. If you could please contact our customer care team on [email protected] with your order number and images of the incorrect item, they can assist further. Our apologies for the inconvenience caused. Thanks, UO Team.
The shipping took twice as long as advertised and the trousers are wrongly put together, meaning the lable is in the front and the laces are in the back, in relation to the pockets.
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that the order has arrived this way, rest assured that this will be raised with our Distribution team and carrier as this isn't the service we aim to provide our customers. If you could please contact our customer care team directly on [email protected] with images of the item and your order number, they will be able to investigate this further. Our apologies for the inconvenience caused. Thanks, UO Team.
Great matirial, but a bit long. Also didn't like, that it arrived in separate packs.
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. Sometimes items may be shipped separately if they aren't available at the same location, rest assured though that this will be raised with the relevant team. Thanks, UO Team.
The only remark i have about my order is that the color is quite a lot different from the online depiction. This has also happened before but everything else is great; the delivery quality etc.
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you've enjoyed shopping with us! Rest assured though that this will be raised with our stock team, our apologies for the inconvenience. Thanks, UO Team.
Easy to order, keep you updated on delivery. Fast delivery and lovely products
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you've enjoyed shopping with us! Thanks, UO Team.
I ordered two pairs of shorts for my father. He likes them very much.
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're so glad to hear that your father loves his new items! Thanks, UO Team.
Only got half of the clothes i bought i only bought a t shirt and a tank top the t shirt only arrived
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry for the delays you've been experiencing with your delivery, rest assured that this will be raised with the carrier as this isn't the service we aim to provide our customers. The parcel looks to now be delivered, if this hasn't been received, please contact our customer care team on [email protected] with your order number and they can investigate this further. Our apologies for the inconvenience caused. Thanks, UO Team.
I had a very nice cashier, very helpful
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you're happy with the service, rest assured that this will be passed onto the store! Thanks, UO Team.
Worst customer service ever no matter in store(Manchester) or online chat. Not helpful at all, just do the bare minimum. Not sure when they are going to close down
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that this has happened, please contact our customer care team on [email protected] with the name of the Store and when you visited, and we can get this raised with the Store. This isn't the service we aim to provide our customers, and we're sorry for falling short on this occasion. Our apologies for the inconvenience caused. Thanks, UO Team.
You lost my prepaid order and you haven’t sent me my item yet! You keep sending me the same email about my order! I have answered twice! To the same email! Please, send me my order!
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that the order hasn't arrived, sadly this looks to have been lost in transit. Rest assured that this has been raised with the carrier as this isn't the service we aim to provide our customers. A replacement was issued and you'll receive updates by email but sometimes these can go to your junk/spam folder. Our apologies for the inconvenience caused. Thanks, UO Team.
lovely workers and nice outfits
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you've enjoyed shopping our collection, and that you're happy with the service. Rest assured that this will be passed onto the store! Thanks, UO Team.
Wish i could give 6 stars! came in with my daughter to buy some new clothes. staff was so helpful such a pleasant shopping experience, especially for my daughter who hates!! shopping will come back 😄
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you're happy with the service, and hope that your daughter loves her new items! Rest assured that this will be passed onto the store! Thanks, UO Team.
I bought a BDG Archive Long Sleeve Slub T-Shirt Style No. 0213477790063 Colour: White and when I opened the bag I saw that you sent me the same shirt but with short sleeves. When I tried to make a return I had to pay 5 Euro. I do not think that is okay as you made the mistake? I have sent you a picture of the return confirmation 5 times and you still haven’t sent the return postage or the refund for the returned shirt. How is that possible????
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that you've experienced these issues with your order. Rest assured that this has been raised with the relevant teams, and our customer service team have sent over an update. Sometimes these can go to your junk/spam folder. Our apologies for the inconvenience caused. Thanks, UO Team.
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you love your purchase! Thanks, UO Team.
The joggers were as described on website and the delivery service was excellent. I am very pleased with the quality and fit of the garment
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you're happy with the service, and that you love your purchase! Thanks, UO Team.
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're so glad to hear that you've enjoyed shopping our collection! Thanks, UO Team.
Good choice, friendly and fast service.
Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're so glad to hear that you've enjoyed shopping our collection, and that you're happy with the service! Thanks, UO Team.
I bought two items, first pair of jeans didn't fit so bought another pair in similar style and sized up. I thought I could return one the first pair while waiting for the second. The second pair were not a good fit either. The returns process was complicated and not easy to get items back to UK from Ireland 😕 I ended up with two pairs of jeans that I could not return - I won't buy from them again. They need to make returning goods a lot easier and customer-friendly.
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