VXDAS

Hi Matthew, Thank you for sharing your feedback with us. I would like to personally address your concerns and clarify a few important details to ensure you get the support you need. 1. Regarding Xentry vs. DAS Mode: Both Xentry and DAS are official Mercedes-Benz diagnostic systems designed to work together seamlessly within the C4 unit. For older Mercedes vehicles (typically up to around 2014/2015), the system is programmatically engineered to automatically pass control to DAS mode. If your vehicle falls into this category, operating under DAS is completely normal and means the device is communicating correctly with your car's ECUs. 2. Response Times & Order Verification: We double-checked our service records. If your outreach coincided with our national holiday period, our response may have been unfortunately delayed, and for that, we truly apologize. However, based on the name "Matthew Trucker" on Trustpilot, we have been unable to match your profile to an active order in our system. We also reached out proactively to all our clients named Matthew to check if anyone was experiencing this issue, but none reported any hardware or software faults. 3. How We Can Help: We are fully committed to ensuring your setup works perfectly for your specific car model. Please contact us directly at [[email protected]] with your Order ID and vehicle model/year. Our senior engineers are ready to verify your order and provide you with a 1-on-1 remote setup session to get everything resolved immediately. Best regards, Emily Luo

Dear customer, Seeing your review brought huge smiles to our whole team today! Thank you so much! Iris and the guys were super excited to read your kind words. Ensuring you get the right product choices for your BMW & Porsche diagnose, great value on bundled packages, fast shipping, and direct tech help via email is exactly the standard we aim for every day. Knowing that all your functional and installation tech issues were resolved remotely gives us total confidence that you're back on the road worry-free. Thank you for being such a wonderful part of the VXDAS community. We’re always here whenever you need us next! Cheers, The VXDAS Team

Hi there! Thank you so much for taking the time to share your experience with us. We completely understand how crucial it is to get your Mercedes diagnostic system up and running smoothly without delay. Our tech support team is always dedicated to providing fast and effective solutions. If you ever need any further assistance with your software or hardware, we’re just a message away. Happy diagnosing! VXDAS Support Team

Thank you so much! We're thrilled our team could get you sorted out right away. We're always here whenever you need us—happy diagnosing! VXDAS Support Team

Thanks for your trust in us! Reliable support around the clock is what we strive for. Happy diagnosing, and we're always just a message away. — VXDAS Support Team

Thank you for the 100% recommendation! Delivering top-tier products and reliable support is what we always aim for. Happy diagnosing! — VXDAS Support Team

Thanks for the great feedback! We love hearing that the tool performs just as it should. Reach out anytime if you need anything else. — VXDAS Support Team

We truly appreciate your kind words! Knowing our after-sales support hit the mark for you means the world to us. Happy diagnosing! — VXDAS Support Team

Hello! Thank you so much for this wonderful and heartwarming feedback! We are truly thrilled to hear that our support team—and especially Iris—made such a positive impact on your experience. Knowing that our dedication to prompt and helpful service is what keeps you with us means the world to our entire team. We are committed to always being here for you whenever you need assistance. Thank you again for your trust and loyalty. We look forward to serving you for many years to come! 🌟 VXDAS Support Team

Hi Brain, Thank you so much for taking the time to share such a detailed and inspiring review of your experience with our 2026 Cat ET software! We are absolutely thrilled to hear that the remote installation went seamlessly and that you are now empowered with dealer-level diagnostic access on your Cat 308E2CR. Knowing that our solution successfully saved you around $1,000 is the ultimate validation of our mission: delivering enterprise-grade diagnostic power at a fraction of traditional costs, so independent owners and businesses can thrive. I also want to personally thank you for your incredibly thoughtful and insightful note regarding the time zone alignment. Your feedback beautifully highlights the reality of global collaboration. We deeply appreciate clients like you who recognize the dedication of our engineering team. To better serve our growing global community, we are actively expanding our support windows to ensure that wherever you are in the world, seamless assistance is always within reach. It was a true privilege to partner with you on this. As you tackle your upcoming diagnostics and projects, please remember that our team is always just a message away for updates, technical tips, or any future support. Wishing you tremendous success with your equipment! Warmest regards, VXDAS Support Team

Dear friend, Thank you so much for sharing your fantastic experience and recognizing the true value of our hardware! You have an excellent eye for quality. In a market where high prices are too often confused with high performance, we pride ourselves on engineering devices that match—or exceed—the industry's most expensive standards, but at a price that makes sense for your business. Hearing that our device outperformed your expectations and delivered twice the value is a testament to our strict manufacturing and QA standards. Thank you for choosing us and for sharing this powerful validation with the community. Should you ever need updates, technical tips, or future upgrades, our team is always ready to assist. Here’s to many successful diagnostics and projects ahead! Best regards, VXDAS Support Team

Dear Paul Brandt, Thank you so much for sharing your honest feedback with us. First and foremost, we are incredibly proud to hear that Iris provided you with such good aftersales support! We will definitely pass your kind words along to her—recognition like yours is what motivates our team every day to go above and beyond for our clients. We are honored to have you as our customer, and please remember that Iris and the rest of our support team are always here whenever you need future assistance! Warmest regards, VXDAS Support Team

Dear Marius, Thank you so much for your wonderful feedback! In the world of professional diagnostic equipment, we know that reliable communication and on-time delivery aren't just "nice-to-haves"—they are critical to keeping your shop, your projects, and your business running without interruption. Hearing that we delivered on both of these promises for you is the best confirmation that our hard work is paying off. We are incredibly grateful for your trust and your recommendation. As you begin working with your new diagnostic equipment, please remember that our team is always here to support you. Should you need any updates, technical tips, or future assistance, we are just one message away. Wishing you outstanding success in all your diagnostics and projects! Warmest regards, VXDAS Support Team

Hello Jessia, Thank you so much for sharing your detailed experience with our Nissan SuperCode software! We are thrilled to hear that you enjoyed our seamless Apple Pay checkout and that the software is functioning perfectly for you. More importantly, we truly appreciate your shout-out to our support team. Automotive diagnostic software activation can occasionally be a bit tricky, and it is entirely common to overlook the readme files during the excitement of setup. We deliberately design our email support to be fast and responsive because we know your time is valuable. Your feedback perfectly highlights what we strive for: we are always standing by to guide you through any step of the way. Thank you for choosing us, and happy diagnosing! Best regards, The VXDAS Team

Dear Abbey Meshack, Thank you so much for taking the time to share such an honest and heartfelt review! We completely understand your concerns. In today's digital world, worrying about card safety and online reliability is incredibly valid. It breaks our hearts to hear about the bad experiences out there, which is exactly why we make security, transparency, and customer trust our absolute top priorities. Hearing that VXDAS has earned your confidence and stands out as a safe haven for you is the ultimate reward for our entire team. We take your wish to heart: we promise to never compromise on our standards and to remain a partner you can rely on, every single time. Thank you for being a valued part of the VXDAS family. We are here for you whenever you need us! Warmest regards, VXDAS Support Team

Thank you for the wonderful feedback! 🙌 It is our top priority to ensure every customer has full confidence in the tools they purchase from us. We’re so glad you're experiencing great performance and that our support team was there when you needed them. Thanks for choosing VXDAS! We look forward to supporting your work for a long time to come. Best Regards, VXDAS Support Team

Hi there, Thank you so much for your kind words! 🌟 We completely understand that getting started with professional diagnostic tools can sometimes come with a few technical hurdles. We are so glad our team could stand by your side and resolve each of your concerns one by one. Thank you for your patience and for trusting the VXDAS team. Whenever you run into any future challenges, we’re here to help you! Best Regards, VXDAS Support Team

Thanks for the support! Glad we could help. We’re always here if you need anything else. Best Regards, VXDAS Support Team