VXDAS is Professional OBD tool supplier, providing all kinds Car diagnosis Tool, Key programmer, ECU remapping tool, mileage programmer with best quality and service. VXDAS offer 1 year warranty, technical support for all car diagnostic tools.
VXDAS (www.vxdas.com) has a 4.6 out of 5 rating on OK.one, based on 165 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 77% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-10-25.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional support team for being extremely responsive, helpful, and polite during all remote technical setups and software installations. People also appreciate receiving high quality products that perform exceptionally well, arrive right on time, and provide great overall financial value. Some reviewers were not happy with occasional technical limitations or minor delays experienced when receiving necessary software after completing their purchase. A few consumers noted that certain diagnostic items experienced specific mode issues, arrived defective, or required extra troubleshooting steps to function properly during daily use.
Auto-generated from all reviews of this business. For reference only.A satisfying experience, we recommend it.
We're so glad to hear you enjoyed your experience with VXDAS! Thank you for the high recommendation—it means the world to our team. We look forward to serving you again! Best Regards, VXDAS Support Team
The experience with VXDAS has been great received the tools on time and after sale’s support excellent.
Hi there, thank you so much for your glowing review! 🌟 We are delighted to hear that your tools arrived on time and, more importantly, that our after-sales support team met your expectations. At VXDAS, we know that reliable hardware is only half the story—providing expert, accessible technical support is our commitment to ensuring your work never hits a roadblock. Your recommendation means a lot to us. We’ll always be right here whenever you need assistance, and we look forward to serving you again in the future! Best Regards, VXDAS Support Team
Very good service, time what i want.
Thank you for the wonderful review! 🙌 We’re so glad you had a great experience and that your delivery arrived right on schedule. Your satisfaction is what drives us every day! Looking forward to serving you again soon. Best Regards, VXDAS Support Team
Support was very fast and super friendly. Been using their product for 3 years now, and they still help out whenever I have an issue. Highly recommend
Hi Ispecudys, Thank you so much for your incredible loyalty over the past 3 years and for taking the time to share your experience! 🌟 It brings us immense joy to know that your SD Connect C4 DoIP MB Star diagnostic tool is still serving you perfectlyin, your review will help more customers choose the right & reliable tools for mechanic & workshop. We truly view our relationship as a long-term partnership. Whenever you need assistance, our support team will always be right here to ensure your work runs seamlessly. Thank you for highly recommending us, and here's to many more years of success together! Best Regards, VXDAS Support Team
Communications always within 24 hours. Agent assured me that problem would be resolved and it was. Product now works perfectly at a great price. I will always be a happy vxdas customer
Hi Ken, thank you so much for taking the time to leave such a wonderful review! We are absolutely delighted to hear that our team could provide you with a quick and effective response. While delivering fast communication is our strict service standard, we always believe that the pursuit of excellence is an ongoing journey, and we are constantly striving to serve customer even better. It brings us great joy to know that your product is now working perfectly and that you are enjoying the tremendous value it brings. Thank you for placing your immense trust in VXDAS. Whenever you need assistance in the future, please feel free to reach out to us anytime. Thanks again, and best regards, VXDAS Support Team
I purchased a Honda HDS HIM Clone that arrived defective out of the box. The power LED would not illuminate under any configuration, and VXDAS support confirmed via their own diagnostics that the unit was faulty. Worse, Windows Defender flagged Virus:Win32/Sality.at in the supplied driver file on the included software disk. Sality is a well-documented polymorphic file infector, not a benign false positive on diagnostic software. When I raised it, VXDAS dismissed the detection as a routine antivirus flag and recommended I disable my AV to use their product. That is a serious red flag from any vendor, regardless of how long they have been operating. Their proposed resolution for the defective hardware required me to ship the unit back to Shenzhen at my own expense, declare a reduced customs value, and wait on reimbursement only after producing the shipping invoice. No prepaid label, no upfront refund, no replacement sent in parallel. After the malware discovery, I requested a straight refund and was met with deflection and an appeal to their "10 years in business" as proof of trustworthiness. Defective hardware happens. Malware on supplier-provided media is a different category of problem entirely. Look elsewhere for HDS or diagnostic clones. There are sellers who stand behind their products without asking the customer to absorb the cost of their failures.
Hello Youseff, Thank you for your candid feedback regarding your order. We have reviewed the communication logs and sincerely apologize. You are entirely right to be frustrated—our communication was inconsistent, our tone was dismissive, and the delay was unacceptable. This does not reflect our standards, and we are truly sorry for the inconvenience and lost time. 1. Regarding the Software Flag: Many aftermarket diagnostic tools utilize deep-emulation codes to interface with vehicle ECUs, which strict security tools like Windows Defender often flag as generic threats. However, our team’s blunt suggestion to "disable your antivirus" was highly unprofessional. We respect your cybersecurity concerns and have already submitted this software batch to our lab for a rigorous clean-audit to ensure user safety. 2. Regarding Your Refund & Return: We want to confirm that a 100% prepaid return label was sent to your WhatsApp on 25th May. (prior to this review). We are covering all costs with no customs complications. Per corporate protocol, your full refund is pending and will be released immediately once the courier scans and activates the package. We know our previous back-and-forth breached your trust. We do not ask for compromise, but we kindly ask you to drop off the package using the prepaid label so we can retrieve the unit for a thorough QC investigation to locate the issue. Thank you for holding us accountable. We wish you the very best. Best Wishes VXDAS Support Team
Excellent support and recieved what was expected Will purchase from VXDAS again.
Thank you for the wonderful feedback. 🙌 Providing excellent support and delivering reliable products are our top priorities. We are so glad we hit the mark for you. We truly appreciate your trust and can’t wait to welcome you back for your next purchase with VXDAS! Best Regards, VXDAS Support Team
Thank you so much for the ultimate compliment! :) Becoming the 'best place' for professional automotive diagnostic systems has always been our core mission at VXDAS. We know how critical reliable equipment is for your daily work, which is why we are obsessed with providing not only top-tier tools but also the rock-solid technical support to back them up. Thank you for trusting us to be your go-to destination. We will keep working hard to ensure every experience you have with us remains the absolute best!" Best Regards VXDAS Support Team
Think to buy some Diagnostic tool ? This is the right place : I am the owner of a Pontiac Solstice in Europe, American car, Italian place . . . how to have the right tool assistance here ? VXDAS offer the original High Quality Tech2 tool, but I wonder for the nice & helpful service : Iris helped me for the shipping details, the tracking & custom clearance too ! Most important : the Tech2 for GMC tool is the only one that can diagnose my Pontiac Solstice Cheers VXDAS, thank You Emily
Hi there! This is Emily. Reading your review absolutely made my day, and I’ve already shared it with Iris and the rest of our team! 🌟 An American Pontiac Solstice cruising the beautiful streets of Italy... what a fantastic image! We know exactly how frustrating it can be for car enthusiasts and professionals in Europe to find the right diagnostic support for niche American vehicles. That’s exactly why VXDAS is here. We are so proud that our High Quality Tech2 for GMC proved to be the perfect match for your Solstice. It’s also wonderful to hear that Iris could make the international shipping and customs clearance a breeze for you. Breaking down global barriers to get the right tools into your hands is our ultimate mission. Thank you so much for your trust in us, and enjoy every drive in Italy! Cheers! 🥂 Warm regards, Emily & VXDAS Support Team
Vxdas continue its support anytime,,I encountered trouble with my tools kt200ii and they immediately fix it ,,I can use it again thank you so
Thank you for the wonderful review! 🙌 Getting your KT200II ECU programmer back up and running immediately is exactly what our support team strives for every single day. We are so glad you can use it smoothly again. Thanks for choosing VXDAS. We’ve always got your back! Best Regards， VXDAS Support Team
I purchased a Panasonic laptop preloaded with diagnostic software from VXDAS over a year ago. The software performed without issue until I screwed something up while adding a printer to the system. VXDAS received my request for support and within 1 day had responded. Tech support initiated a remote session and quickly resolved my problem. Would recommend VXDAS to others looking for quality aftermarket diagnostic hardware.
Hi there, Thank you for the amazing feedback! 🙌 We all know how tricky adding a printer can be, but that is exactly what our tech support is here for! It is wonderful to know the Panasonic laptop and diagnostic software have served you flawlessly for over a year, and we're so glad our remote session could quickly resolve the hiccup. Thank you for recommending VXDAS. We will always be here to ensure your diagnostic hardware runs perfectly! Best Regards, VXDAS Support Team
Highly recommend,got some diagnostics from them the customer support is very helpful.
Hi there, thank you so much for the high recommendation! 🌟 At VXDAS, we believe that providing high-quality professional diagnostics is only half of our mission—delivering helpful, top-notch customer support is what truly completes the experience. We are thrilled to hear that our support team was able to assist you effectively. Thank you for choosing us for your diagnostic needs. We will always be right here whenever you need further assistance with your tools! Best Regards, VXDAS Supprt Team
Very responsive to technical related issues; effort is always made to exceed customer expectations.
Hi there, thank you so much for this incredibly rewarding review! 🌟 In the world of professional automotive diagnostics, we know that tackling technical issues requires both speed and deep expertise. At VXDAS, our ultimate goal is never just to 'fix a problem'—it is to consistently go the extra mile and exceed your expectations to ensure your work runs flawlessly. Knowing that our technical support team hit that mark for you is the highest compliment we could ask for. Thank you for your immense trust, and we will always be right here to support your success! Best Regards, VXDAS Support Team
Ordered 3 products, never recieved one, the other two wouldn't load.
Hi there, We take all customer feedback very seriously. However, we have thoroughly checked our system and are unable to locate any order records matching your account. On April 29 at 9:37 AM, we reached out to you directly through the trustpilot platform requesting your information, but we have not received any reply. Could you please provide your valid order number so we can officially verify and look into this? Our dedicated customer operations team is responsible for handling all VXDAS order issues. If you are a genuine customer requiring assistance, please contact our after-sales support with your order details. For any other questions or suggestions, you can also reach us at: [email protected]. Best Regards, VXDAS Support Team
Hello everyone, I'm Artyom from Armenia and I needed some kind of programming device for my car and I found this KT200 and tried it. I'm very satisfied with the device and the company's service. I would recommend it. It's very good.
Hi Artyom, greetings from the VXDAS team! Thank you so much for sharing your experience all the way from Armenia. 🌟 We are absolutely thrilled to hear that the KT200 ECU Programmer proved to be the perfect programming device for your car. Empowering automotive professionals and enthusiasts worldwide with top-notch diagnostic and programming tools—backed by dedicated, reliable service—is the core mission of our brand. Your recommendation means the world to us. Enjoy exploring the full potential of your KT200, and whenever you need further assistance, we will always be right here to help! Best Regards, VXDAS Support Team
Service is very good and im happy to get help very fast.
Thank you for the fantastic review! 🌟 Providing fast and effective support is exactly what we aim for every single day. We are thrilled that our team could help you out quickly. Whenever you need us in the future, we will be right here, ready to assist just as fast. Best Regards, VXDAS Support Team
Thank you so much to Customer Service, it’s the second chance that I need the Support to update my software, the people who has been working with my order numbers are really kind and they did it very fast. I appreciate the Support. Thank you once again 😃
Hi there, thank you so much for your wonderful review and for giving us the opportunity to assist you for a second time! 🌟 There is no greater compliment for us than a returning customer. Software updates are crucial for keeping your diagnostic tools running at peak performance, and we are absolutely thrilled that our team could consistently provide you with the fast and kind support you deserve. Thank you for your continued trust in us. Please remember, whether it's your second time or your twentieth, we will always be right here, ready to help you with the same speed and dedication! Best Regards, VXDAS Support Team
The order and installation process was seamless. Highly recommend and look forward to future business!
I have placed two order with VXDAS, though i am from Yemen and my country in war but VXDAS accepted my orders and arranged the delivery and shipment, the VXDAS staff were keen to keep following my order and they are responsive. I got their help and support through out the whole process. Moreover, they keep updating me on shipment status till i reecived it safe/sound and in good order. Thank you VXDAS
Dear friend, Thanks for your review. We'll dedicate ourselves to providing more vehicle OBD2 scanners & Tire pressure sensor tools to serve customers from everywhere in the world. Welcome to refer us to more users. Any need and advice, just let us know freely. Best Regards VXDAS.com Team
Dear customer, Thanks for your review. Any further help you need, feel free to contact our sales & customer service. VXDAS.com Team
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