Get lost in translation, not in your bag.
Written by the business, not verified by us.Wool & Oak (www.woolandoak.com) has a 4.8 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 25% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-07.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the materials, durable craftsmanship, and the thoughtful, innovative design of the premium travel bags. Frequent travelers also deeply appreciate the highly responsive, friendly, and helpful support team, noting that delivery updates and inquiries are handled smoothly and efficiently. Some reviewers were not happy with occasional product defects, such as broken components, and experienced rigid customer service policies regarding replacements and final sales. A few consumers also mentioned frustrating design flaws and inflexible return conditions involving restricted gift cards that fell short of their high expectations.
Auto-generated from all reviews of this business. For reference only.I have used Wool and Oak bags for a while now. Absolutely top quality product. It’s designed to suit every traveler’s needs and it is high quality. I had a small glitch with a return, however, I have to say they were very responsive and corrected what could have been a negative experience. I am very pleased overall with their professional and close care in customer service and I will definitely buy again.
Customer support and responsiveness are absolutely terrific. Had a question/issue regarding placing order and it was handled within minutes.
The Duffel Suitcase is the perfect balance of form and function for me as a frequent traveller. It carries easy and unpacks perfectly keeping everything organized and compact. Throughout the pre-order journey I was supported and updated on the journey of my bag and never had to question where my bag was or if it was coming. Best customer service and beautifully designed bag.
Bought the Nova a few months back. Used it for a 3-week trip to Europe recently. Was really useful in helping to carry my iPad, kids’ iPads, headphones and cables, plus passports and tickets for the trip too. And then I also had a couple of shirts packed in there too that I wanted to keep wrinkle free. What was really useful was when we flew Ryanair to the UK. The Nova was too big to be a carry-on, so I opened it all up and flat-packed it in my check-in suitcase (I didn't want the baggage handlers to throw it about). Overall, a great bag that I will use all the time for years to come. Recently, I ordered the Wing Backpack, looking forward to that arriving for a few upcoming trips I have.
Exceptional customer service !!! Zander was so helpful in ensuring and maintaining your level of service remains at the highest level 💪🏻🤩🤘🏻 Thank you for your spectacular bags we have multiple sets and continue to love it!
Super attentive customer service with helpful responses. The quality of all of their products is also top notch, with thoughtful design and utility.
I asked about a product that wasn’t yet available in the color i wanted but the team was extremely professional and followed up with me letting me know when it would be. The kind of customer service you always wish for.
Just love the Hobo Tote!!! I love that it doesn’t feel too big, but still fits a 16” laptop! It’s beautifully made and very stylish!!
Wool and Oak was wonderful to work with and very helpful. The quality and ingenuity of the product speak for themselves.
Even though my order was delayed beyond the original estimated timeframe, the customer service was outstanding. I had the pleasure of working with Zander, who kept me updated throughout the entire process. He made sure I never felt forgotten and even offered alternative options to help speed up my order if I wanted to. Since my item was a preorder, I knew there could be a wait, and in the end, it was absolutely worth it. The quality exceeded my expectations, and I'm completely obsessed with my bag! It's beautifully made, exactly what I hoped for, especially for someone like me who takes public transportation from and to work. I'm so happy I was patient. I have received many compliments from my colleagues that some have asked me where I got it! Great customer service and an amazing product made this a wonderful experience. I would definitely order from Wool & Oak again.
I highly recommend this company without reservation. I have purchased multiple items from Wool & Oak and every interaction has been wonderful. My last purchase the large hobo bag was delayed due to shipping issues and customer service kept me informed at every point. Once delivered, I had a question about the handle and customer service responded several times to make sure my concern was handled. Very rare to get such great service from a company today. If you are considering to buy an item from them, don’t hesitate, the quality is 1st class and you will have no regrets.
The duffle suitcase is amazing. My zipper, however, burst open during my first trip, causing me to travel with a bag that wouldn't close. I feel this was a fluke because I can tell the quality of this product is clearly top notch, and these things sometimes happen. I was able to return the product and customer service was impeccable, sending me a new duffle suitcase within days. I'd buy from them again.
I pre-ordered the bag and it did take a long time to arrive, but it was 100% worth the wait. The bag is extremely functional for work and after work activities. It is also really high-quality. I would definitely recommend this bag!!
I’m only writing here because they have filters in place on their website that don’t even allow for a shred of negativity to be posted. I gave the product 4 stars despite a notch literally breaking and having terrible customer service, but it never saw the light of day because I made a reference to their customer service. I took the time to take pictures and videos so people could see what it looked like in reality, but this brand would rather their consumers go in blind.
I was so pleased with my bag. The leather is lovely and construction top notch. The organization inside is great and customer service gave me good tips on how to maximize the space when packing.
I purchased the nova & duffle bag from Wool & Oak. There was a delay in the shipment, however Cynthia ( from customer service) was in constant communication and they arrived when expected. The leather material was very strong and the color was great. Unfortunately, the bags were smaller than I expected; therefore, they were returned. Cynthia walked me through the return process and notified me when the warehouse received the suitcases. She also explained the timeframe of the credit. I received the credit without any problems. Great customer service. Even though I returned the bags; I would buy again, if I wanted a small bag. Also, the quality of the material & outstanding customer service; I would not hesitate in doing business with them.
From day one to a tiny warranty issue (not theirs but a vendor). Best of the best. We are loyal customers!
Amazing customer service as they were very responsive and checked up on me as I was waiting to receive my bag and after it was delivered. This bag is everything I was looking for my morning commute!
When I emailed customer service due to an issue, I received very quick response from a real person. After that, we communicated back and forth to resolve the issue. Responses were always very quick with either questions or instructions to help resolve the problem. I felt like I was a priority and the communication was always very professional and courteous. And the customer care representative always checked in to provide updates and next steps. Outstanding customer service if you ask me! And I do love the Nova bag!
Amazing customer service! They are so helpful, knowledgeable, professional and found solutions for all my needs. Thank you!
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