Get lost in translation, not in your bag.
Written by the business, not verified by us.Wool & Oak (www.woolandoak.com) has a 4.8 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 96% rating it 4 stars or higher; The business has replied to 25% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-07.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the materials, durable craftsmanship, and the thoughtful, innovative design of the premium travel bags. Frequent travelers also deeply appreciate the highly responsive, friendly, and helpful support team, noting that delivery updates and inquiries are handled smoothly and efficiently. Some reviewers were not happy with occasional product defects, such as broken components, and experienced rigid customer service policies regarding replacements and final sales. A few consumers also mentioned frustrating design flaws and inflexible return conditions involving restricted gift cards that fell short of their high expectations.
Auto-generated from all reviews of this business. For reference only.Excellent customer service - I had several queries that were answered incredibly efficiently and with great detail and knowledge. Bag arrived very fast with no addition import duty to Ireland. Birthday gift for brother who absolutely adores it and will use regularly on business trips. Would HIGHLY recommend.
As one of the original backers of this organization and the NOVA large bag, I am pleased by the appearance, quality, and functionality of the bag itself. Although I ran into a bit of an issue with the bag, the customer service is next level. Timely, communicative, supportive, and personable - in an age when good service is difficult to come by, Wool & Oak sets the standard - bar none.
Great responsiveness and solutions when working with customer service. Great products.
I had reviewed the Duffle Suitcase for weeks and finally ordered. During my research, Zander in Customer Service was outstanding. He responded quickly to all questions and was readily available throughout the sales process. My package arrived as promised and in perfect condition. The Duffle Suitcase exceeded my expectations! Thank you.
Great product and excellent customer service!
Wool & Oak understands customer service. My question was about a bag out of stock. I quickly received information on the way to know when it is back in stock. I received a direct follow-up (and personal) email specific to my question making certain I did not need additional information. This sets them apart from most companies these days. I wish them all of the success in everything they do.
Prompt delivery. The cary on suitcase was exactly as described. Beautiful and all zippers worked properly. Can't wait to use in on our next trip. My wife liked it so much, she ordered one as well.
The bag I have purchased impressed me with its quality - but what impressed me more from Wool and Oak has been their customer service- I have gifted the bag, and purchased one for myself- and I will continue using the bag to travel and looking for more as the company grows
The bag is great, i get more in it than i do in my hard shell luggage. Pants stay neat, very well thought through!
I placed my order for the Nova chocolate bag late in the evening- and two days later, it delivered to my door! My selection was not expedited- however I do live in Southern California, and the Nova shipped from LA County. Prior to receiving the bag I emailed Wool and Oak regarding the expected delivery. They responded almost immediately! The Nova bag is just as beautiful as it looks on Instagram. Excellent bag, excellent experience! Bravo to Wool and Oak
I have ordered from this company before however when i ordered a back pack that i never even opened and wanted to return it as it was not needed they told me i had surpassed the 14 day window (by a couple of days) i explained that it was shipped to my address in Florida and i was away for two weeks so did not receive until o went back. they stated they will never make an exception. i am appalled and will donate to charity however i have never encountered more rigid customer service from any store or website i have bought from. this is not a good company to purchase anything from
They handled my problem with outstanding Customer Service when I had an issue. I was amazed at how attentive they were. Highly recommended product, I love the versatility of the luggage
I got the Carry-on in Chocolate. Super Rich looking. The thing that sold me on this bag is the outside pockets hold everything I need to have access to while on an airplane ride, without having to go into the inside portion of the bag. There is an outside pocket on one side that holds a regular sized Ipad, and the pockets on the other side hold passports, phones etc... so that you have access to the things you need. The customer service is amazing. I asked SO MANY questions. If you need to know anything about these bags (pocket sizes, when a color will be in stock, etc...) just email their customer service and they will answer all your questions. I'm talking OLD TIMEY customer service and communications like it's supposed to be. These people really care about their customers and their products.
I cannot say enough about how wonderful this company and my luggage is. I needed to help with a discount code and it was addressed very quickly and the customer service person Zander was most helpful. Customer Service is actually top-notch. He stayed in touch with me all throughout the ordering, shipping process. It was shipped and delivered very quickly. This bag is absolutely gorgeous. I was very hesitant to spend so much money and I don’t know why I even paused. It’s genius really and I’ve been traveling quite a bit lately so I’m very eager to use it. I got the matching packing cubes. I’ve used packing cubes for sometime because they help everything stay organized, but these are so much better. It was delivered beautifully packaged in a flat box and I immediately took the tissue paper off all the hardware zipped it up and put it together. Tried it out with some clothes and I couldn’t be more excited. This is a wonderful company and as soon as the small duffel comes available in sand, which customer service informed should be within a few weeks, I intend to purchase that as well. You can not go wrong with this bag.
High quality well designed product with the durability for someone who has frequent business travel. Fits nicely in overhead with durability to check if needed. Even better is their amazing customer service! Responsive helpful and efficient!!! This is my go to gift for friends family and clients.
I have purchased an average of 5 suitcases per year for the last 15 years of high frequency business travel in search of a carry-on that would accomplish HALF of what my new NOVA garment/duffle does. I am so happy I have already bought two more for family members and recommended it to multiple strangers. The quality is superb, and everything has a place with unmatched flexibility.
By far the person who made this experience five star worthy and smoothless was Zander. I had a question about the weight of various items and a restock in a color I wanted. Zander provided a very thorough response with all the info I needed. Am very impressed with the customer service of this company.
My whole experience has been amazing. Zander with customer service reached out to make sure everything was perfect. I love the bag! Can’t wait to use it next month! I highly recommend this company & bag.
I selected a five star rating and I haven't purchased anything! The service prior to my purchase is next level! I wish all of my shopping could be this inclusive, professional and attentive. Other retails should take notice of how Wook & Oak treat people before they become clients. Will follow up with a product review once the midnight color is available!!
I absolutely love the quality and structure of Wool and Oak Luggage. I have the Large Duffle and the Backpack and it makes the perfect travel duo. Stylish but very practical in size especially for Air travel.
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