Xbox (www.xbox.com) has a 1.3 out of 5 rating on OK.one, based on 107 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 88% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-11.
What people say
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taylor neill · 2 reviews · Experienced 2026-05-31 ·
★★★★★
Broken Account Authentication Ruined Minecraft for Our Kids
Microsoft's implementation of the mandatory Xbox Live account framework for Minecraft on the Nintendo Switch is an absolute disaster for parents. Instead of a seamless experience, the software suffers from a broken account handshake protocol that constantly drops active player sessions. My children are plagued by an infinite login loop that requires me to constantly pull out a phone, open a web browser, and manually enter an 8-digit authentication code just to let them play a game they own.
To make matters worse, Microsoft’s network engine enforces incredibly strict profile limitations that make local multiplayer across multiple household consoles a tech-support nightmare. If you want to buy this game so your kids can easily play together across a couple of devices, be prepared to spend more time troubleshooting Microsoft's broken servers and account linking errors than actually playing. Avoid.
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Thomas Lemercier · 2 reviews · Experienced 2026-04-06 ·
Xbox charged me monthly for a Nitrado subscription. I didn't play from March to Mid May. Went to play and server was disabled. Contacted Nitrado and they said Xbox took they payment so they would have to complete the refund. Contacted Xbox, five times, and kept getting pushed to an online form for refunds. The form doesn't work for subscriptions. I told them this and they kept sending me to the form. I never got my refund. Live live long Xbox customer, maturing to PC.
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Jerit G. · 1 review · Experienced 2026-05-20 ·
★★★★★
Microsoft is Trash.
This console and customer service is complete trash. I originally had the One X and purchased the Series X. After set up I was directed to sign into my microsoft account which I hadn't logged in to for years. Well... long story short, I wasnt able to access the connected email account and therefore my xbox account to login to my recent $650 purchase.... ultimately due to the lack or VOID of customer service and no way to contact a real person to fix my account credentials, I have lost 10+ years of game collecting, achievements and a fairly recently purchased 12 month xbox game pass.
I will never purchase another game console unless the customer service is there to back their product!
Xbox Series X has been returned to the store and I'm cutting my losses.
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Lucasvr · 2 reviews · Experienced 2026-05-18 ·
★★★★★
Hard to understand and I could never…
Hard to understand and I could never figure out my problem thanks alot for my waste told time
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The Nomad Reviewer · 5 reviews · Experienced 2026-05-15 ·
★★★★★
Terrible for digital nomads or frequent travelers
I really enjoy Xbox games, but their service is sometimes really bad, especially for travelers. My account is from my home country, my payment methods as well, and I have always lived in my home country. Recently, I studied abroad in the US for less than an year. I bought one game gift card from the US, redeemed the game to my account, and now my account is locked in US currency, even though I don't live there and all my payment methods and addresses are from my home country. I made multiple purchases across many years in my home country's currency, and just because I redeemed one single gift card game from the US (because I was there for a couple of months), I can never purchase in my home country's currency anymore. The customer service could not help with that, and they informed me that now I can only purchase things in USD, and I am shown US prices, even though I don't live in the US. I don't recommend Xbox if you are a frequent traveler or digital nomad and intend to continue using your console and buy new games while you are abroad. The customer service even advised me not to open Xbox games I already own when I am outside my home country, because that could create problems, according to them. I don't like the idea of purchasing games and then being advised not to play them when I am not in my home country - I bought them to be able to play whenever I want wherever I want. I will switch to a different video game company that doesn't put restrictions on where I need to be to play or purchase my games.
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Chris Terry Fenwick · 21 reviews · Experienced 2026-05-15 ·
★★★★★
Avoid car for sale simulator game for xbox
I recently bought the car for sale simulator game from red axe games for Xbox series s.
While it would be a fantastic game, it kicks you out and returns you to main home screen every few minutes.
Upon looking into this, I have recently found that many others are experiencing the same issue so unless you don't mind wasting money, my advice is to avoid this game.
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Steven Foster · 1 review · Experienced 2026-05-18 ·
★★★★★
I have an xbox
I have an xbox. Have a game. Have a tv. Won't let me play because I cant recover my account. 3 of us tried for about two hours. Xbox needs to grow up and get with current authentication times. Soooooooo frustrating
This is probably the worst gaming company I have ever met when it comes to saved passwords because it either changes into an old password or completely forgets it all together. Please fix it, it's really annoying. Besides that everything else is ok
Won’t let me play online games with out Xbox live but I already have it so I had to buy it again then it tells my to verify my age to go online and when I try to it says I don’t haft to for my account and now I can’t go online because it says I don’t haft to verify but at the same time it’s telling me to- it won’t let me do anything
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rob jones · 3 reviews · Experienced 2026-05-06 ·
★★★★★
DO NOT USE!! XBOX Stole my games
DO NOT USE!!! Xbox randomly refused to verify my login account and now i cannot access any games. No ability to talk with anyone or get the issue resolved.
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Lauris · 6 reviews · Experienced 2026-05-10 ·
★★★★★
Literally make it impossible to play co…
Literally make it impossible to play co op, impossible to connect second controller to cod mw or any game for split screen, literally wasted an hour of my life trying
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Alex Rae · 1 review · Experienced 2026-05-07 ·
★★★★★
Lack of customer service and support
Microsoft have no means of contacting and communicating with anyone should something go wrong. I have lost access to every game ive bought that annoyingly requires being linked to an email account thanks to this new passkey nonsense that i declined but it activated anyway and now has my email account passkey locked to a phone that broke.
Microsoft do not care about the loss of time and money and progress on all of my games and their answer from a form i found after months of trying to find any way to communicate with them is to just make a new email account which would of course mean buying games all over again and starting over too which I am of course not going to do.
I would not be surprised if they knew these kinds of issues would happen to people and its all just a way to make more money out of people.
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Lewis Watson · 10 reviews · Experienced 2026-05-06 ·
★★★★★
Scammers
Oh, so now the Game Pass price is coming down? 🤣 Funny how that works after so many people left.
Greed pushed things too far, and players noticed. I’ve already sold my Xbox and switched to PlayStation 5—and honestly, I’m not looking back.
One thing though: is it actually true that people who bought BO7 still need an Ultimate subscription to play it? Because if so, that’s wild.
Anyway, good luck winning people back—you’re going to need it.
One of the most garbage, dustbin, trash, support type I've ever seen. What they can only do just taking as feedback and the feedback are stored inside the company's toilet.
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karl mulvey · 1 review · Experienced 2026-04-25 ·
★★★★★
Love it
Love it , great!
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Josh Evans · 1 review · Experienced 2026-04-24 ·
★★★★★
Horrible gameplay
Was playing fc26 and it kept stopping my game and then fast forwarding because it said unstable connection but my internet is fine and just horrible graphics in general
I DO NOT RECOMMEND TO PLAY XBOX
Absolutely garbage. Ive been a loyal Xbox fan for 20 years, but coming back to try to play my owner games, to find out I need to purchase a game pass subscription just to play THE GAMES I PURCHASED AT FULL PRICE? Screw that.Ive given Microsoft likely 20k in the past 10 years and steam will receive it all from here on. I understand you're a dead company and will never spend another dollar with Microsoft again.
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ellie smith · 18 reviews · Experienced 2026-04-22 ·
★★★★★
Locked out of my own purchases – Zero support
I am beyond frustrated. I have been completely locked out of my Xbox account (Elscampo#2616) for no apparent reason. I am a casual player who uses this console almost exclusively for The Sims 4 I don’t play multiplayer, I don't use a mic, and I haven't done anything suspicious or wrong.
I have over 35 expansion packs and add-ons that I have paid a lot of money for, and I am now being denied access to all of them. To make matters worse, the official Xbox Enforcement website is broken and gives me a 'Something went wrong' error every time I try to view the suspension or file an appeal.
It is distressing to be treated like a rule-breaker and lose access to hundreds of pounds worth of content because of a technical glitch. I have raised an enquiry to support and I am still waiting for a human to actually look at my case and fix this. I just want my account and my games back.
This is massively inconvenient and disappointing.
