Xbox (www.xbox.com) has a 1.3 out of 5 rating on OK.one, based on 107 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 88% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-11.
I would never buy an Xbox again. They have connection issues that are just stupid and I can never talk to an actual person. It’s stupid. A nd I try calling trustpilot and they will never connect me to an actual person. Stay away from Xbox.
Scripted games, manipultavie software and dysfunctional hardware DESIGNED to BREAK. Do not touch. You're eternally better off with PS if you're willing to swallow the trash games generally.
I struggle to think of a product that has let me down more completely. I spent $1000 buying the series X with all the crap that goes along with it, only to get ONE game, starfield, which at the time was an exclusive. The console has always been a problem. Vastly inferior to my ps5, constantly logging me out to the point where I have to delete my account and start all over again and just being an all around second rate machine. Starfield is no longer exclusive so I think I’ll throw this POS of a bridge instead of selling it to some poor fool that doesn’t know what a piece of crap Xbox has grown into. BUY A PLAYSTATION!!
The absolute worst possible console you could buy used to think these things was great but in reality they are useless. Something breaks you buy a new thing something else breaks there’s no logical reason to why it breaks or what’s going on and there is never a solution it’s just ‘reset your Xbox’ WHICH DOES NOTHING AT ALL!
Don't buy games online off these fraudsters bought undisputed boxing game it had no mention that I had to subscribe to x box online to play it on a monthly subscription so I got it played the game once( which was rubbish anyway) then decided it wasn't for me so now I'm stuck with a game that I've played for 10 minutes and can't play again as I'm not prepared to subscribe but they won't refund as I've played it. Don't buy off them it's big companies like this that think they can miss advertise then do what they want that makes this world rubbish. Full of liers and thief's
1hr and 20mins on the phone because they gave me false info and I wasted my money then done trouble shooting for no resolution in the end and told me they will call me back basicly didn’t care still had no call back
I think reviews from here reflect that Microsoft is a low level company and stealing money from people, I got charged after 4 months when I added money on my card for an old subcription wich should be canceled after so long time without payment, they keep it active just to steal money when they can.
We bought a minecraft add-on pack for my son, on the first try it didn't give us a download link so he tried again and it worked. However it turned out that Xbox charged me twice. At this point you suddenly realise how ridiculously difficult they make it to access any kind of customer service. After wading through many web pages and numerous dead-ends, I finally managed to submit a refund request. A few days later I logged in to see it had been denied, with no explanation, no chance to explain what happened and certainly no way to get in touch with an actual person to discuss. Just awful.
Since your price hike, I left. It was that simple! Been a customer for over 17 years and all gone! Disgusting company run by the Demonic Mass Murderer Bill Gates.
Xbox servers down need it sorted now get them workers to sort it out right now you useless mugs
the worst customer support i have ever witnessed i got charged for game pass which i dont want and i have lost money after going through 3 hours of customer support as all of the tutorials dont match as they removed all the helpful feedback if anyone or microsft can help me please do
This company is run by morons. You could not be more hostile to consumers if you were doing it maliciously. Their AI is useless and they have no idea whatsoever on how to make money on something theyve invested billions into. And they are burning everything they own in a vain attempt to recoup money they know is gone.
They have genuinely the worst website ever, if you want to have to put in your credit card details 10 times to purchase a controller and the stupid website still doesn’t work and let you buy the controller then use this website. So now I have to buy a controller from somewhere else.
Dog shit company charged me for a VC package in game and I didnt recieve the package and they denied my refund because this company is full of thieves and they refuse to let you speak to a real customer service representative because they know they’re scamming people out of their money
I ordered an Xbox controller from design lab. £186 it cost, for my son's birthday. I ordered on the 8th February for his birthday on the 3rd March. It said there would be a 3-4 week wait (if it was a bit past his birthday fair enough). It's now the 18th of March. I cant email anyone as no email address is listed. If I use the chat it just says check your order status. Really poor. I can't even make contact so I can claim my money back on my card 28 days later. Just save your money and don't bother.
Ok it’s not Nearly as bad as people say it is BUT it really depends on what you’re looking for on Xbox so in my opinion as an Xbox Series S Owner I Am Going To Leave An Honest Review. Xbox Support: 3.5/5 stars, Microsoft Store: 3.4/5 Stars, Gamepass Ultimate: 4/5 Stars, Xbox Live: 3.3/5 Stars- Too Many Outages, Microsoft Rewards: 2.4/5 stars- Frequent Issues Redeeming Points & Age Restrictions, Purchasing Games: 3.8/5 Stars- Technical Issues & Glitches. Cloud Save: 3.9/5 Stars- Too Many Outages Resulting In Cloud Saves Via Xbox 360 Being Completely Inaccessible including Xbox Live, Fallout 1st- 2/5 Stars- Extremely Unnecessary & Overpriced.
Want $30 for basic games and everything being glitchy as hell. They’re extremely lazy and greedy. Stay on top of stuff if you’re going to think it’s worth that, such a joke!!! Switch to ps5 yall
No where is there any way to report fraudulent gift cards. No phone number! Only AI can be contacted and that’s what caused the fraud in the first place! No support for the honest people.
Cloud gaming sucks. It crashes daily. Always awesome when you've spent time progressing through a game, and oh here comes a random disconnect. 100% trash.
107 reviews matching