yw56.com.cn (www.yw56.com.cn) has a 1.3 out of 5 rating on OK.one, based on 90 user reviews collected here. It is listed under Business Services and its reputation is poor. 91% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 39 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were let down by their experience overall due to persistent and frustrating delivery failures. Customers frequently complained that valuable packages were constantly delivered to completely wrong addresses or left exposed in vulnerable, insecure locations. Many people also experienced significant international shipping delays, while online tracking systems repeatedly failed to provide accurate or timely updates.
Some reviewers were not happy with the customer support team, noting that urgent emails and phone calls went completely unanswered. Others specifically mentioned that delivery drivers failed to follow basic instructions, lacked local language skills, and failed to communicate during drop-offs.
Auto-generated from all reviews of this business. For reference only.
If you're going to deliver packages do it right or don't do it at all.
What went wrong with this delivery company by YWE. Using a specialized lower cost last minute carrier rather than the typical hand over to the UPS FedEx or USPS Postal they use third party last mile delivery sometimes you smaller third party carriers such as hailify,ACI logistics, gofo for certain shipments particularly those order like pop mark Amazon Walmart third party sellers when they use third party (YWE ) hips major carriers that often pass their packages to last Mile holidays services that do not use standard USPS tracking within us tracking standard system or could be because they're cutting costs because they don't want to pay the extra shipping fees when they use the standard delivery services so they pass it off to lower third party people this is where the delivery issues come from same package was delivered provide no proof packages are left unattended unsecured left at random location on the supremacist or on the properties not following through securing packages and apparently that's what they stand by by their guidelines because I had an issue with this third party delivery companies companies where the driver's just don't give a damn about your package they just come up to the properties do not follow the instructions if it's supposed to go on an actual doorstep you would think it would go to the Apple doorstep of that actual residence rather than at let's say my case they left my package in front of the office even though clearly shows this is the business this is the office they don't accept the packages they went there on a close Sunday and they thought I'd be appropriate to leave a package there unattended where event it was stolen by I don't know who they did it again I ordered a package from Amazon they went to our secure lockers but didn't put the package in the locker and left it on the floor where it was later on picked up by somebody else this is the second time from this company and many months apart where I order something from two different websites Amazon and Walmart and both packages were left unsecured unattended not at the proper location and both my packages were stolen the third party delivery companies terrible and then you reach out to your ywn shipping Express make a complaint for them to crack down on their drivers to manage supervise their delivery drivers to fall the instructions to secure the packages at first they act like they cared they apologize they're going to admit it that they are some errors acknowledge the fault by the end of the week they walk them back and said this is their protocol protocol you mean to tell me it's okay to leave a package in front of a closed business unsecured unpackage it's okay for them to miss word sayings like left at front door or at front door when a reality is not if those drivers can't tell the difference between the leasing office which clearly says where I live at the properties it clearly says leasing office the apartments name versus my actual residency door with an apartment number if they can't tell the difference this should be delivery one too if they're going to use the lockers that some properties have Amazon lockers or parcel lockers the purpose of having those features is secure the package so that you can be notified but when they get delivered by third party vendors they don't notify you you get no real time tracking they drop off the package and you get no idea when the package was delivered they notify the websites that the item came from such as Amazon or Walmart or eBay but they don't notify you they don't have that mean to do so rather than using legitimate us tracking services like FedEx UPS USPS Postal those ones they notify you throughout the day if any issues in delay why not pay the cost or put the cost in the customer so that you get that assurance real time tracking rather than cutting corners and having these drivers not securing your packages still in the packages leaving them at unsecurable patient Miss wording where they are to do this on purpose and this is how they run their companies shame shame shame and I sat there and tell me the other day when I complained to them they sat there said according to our guidelines the delivery people did everything right are you kidding me when your package is stolen that is their principal . They are the worst delivery services company ever. And their third party delivery people that deliver your packages hailify, AcI logistics, gofo terrible just terrible they don't secure your package they don't do it right from Miss wording where the pack are, provide a photo attached to the tracking site the photo doesn't match where you actually live. They don't even bother deliver the packages successfully do it right but then they write it off as successful delivery even though you never will receive your package. Terrible!
If I could give Zero stars I would.
I have a parcel which was supposed to be deliver Friday but didnt, and Amazon has advise there was a delay. Ok fine it would work out better as someone was home yesterday but no delivery... when I checked the Amazon App, it said that my Delivery was being returned to sender. I was like what... :-( so I checked the courier website and low and behold, it said it attempted delivery but failed due no safe place to leave... WTF???? someone was home... so they were able to delivery it fine. not sure about these couriers these days. poor customer and delivery service. we will see if they will reply to my email about this.
Horrible service. Don't buy from anyone who uses this shipping company
They say they delivered the package but the pictures are at their shipping yard. You can see the shipping containers in the background and they sent a picture of a delivery driver handing the package to another delivery driver.
Delivery drivers will take pictures of your parcel , turn around and steal your package then refuse to re-deliver . If I could give this place a 0-star rating I would
Delivered to the wrong address and didn't take responsibility for it.
I reached out to "customer service" and all they did is tell me the "driver team had been informed". No follow up email, just asked me to trust they would deliver on their promise.
2 days later I receive this email:
"hi
Could you please provide a picture of your doorstep so that we can verify the issue
The address I saw in the system is：(my correct address) the address you gave me in the email is：(my correct address)
They are same,So the driver didn't deliver to the wrong address."
Days later I found my package at the WRONG address. Fortunately the other building saved it for me, but they DID deliver to the wrong address...
I give them zero stars. They allow drivers to steal your packages and call you a liar when u contact them WITH VIDEO PROOF. DO NOT USE THEM THEY ARE THIEVES
I purchased from Temu, and it has been 8 days with no tracking updates. It just says still in the warehouse. At first, they replied and said it was due to high-volume orders. After that, they quit responding, even when the bot said it was getting a rep. They are not trustworthy and take things they can't deliver. It is like the warehouse is in chaos.
Horrible Horrible Horrible!!!
Package not delivered, phone number disconnected. How could Temu use their service! Highly disappointed!!! If I could give no stars I would!!!
This is by far the most incompetent company i have ever been in contact with they should be put out of buisness they need to hire less stupid and lazy people. They misdelivered 5 of my orders even when i talked to them 1 week before delivery yeah sombody needs to put this conpany out of everybodies misery.
This is the worst courier I've ever had the misfortune of having to receive my packages from. Terrible. Delivery drivers leave packages where people can steal them instead of bringing them to our door
This is the worst courier I've ever had the misfortune of having to wait on. They are very delayed in shipping and their delivery people suck. They keep leaving my packages in the lobby of my building. I've messaged them many times asking them to bring to my apt door but they don't. My packages keep being stolen as a result of them leaving my packages in the lobby. I never want them delivering to me. China should investigate this courier and also the U. S. Their drivers are very careless. I hate giving them one star. They should be getting ZERO stars.
My Temu package was handled and "delivered" by them. However, I never saw the package in the delivered address (apartment mailroom) following the photo instructions. When I tried to contact them, I kindly provided my address for them to check, but I left a typo in unit number. They caught this typo and kept saying because I left the wrong address and it's my fault. Even I clarified they still said I should change my address in system. It doesn't matter which unit it is as long as it's the mailroom of my apartment.
The communication was so bad with poor understanding. The customer service kept shirking responsibility.
Absolutely appealing. They have lied 4 days in a row saying they tried to deliver. We have cameras everywhere and no sign of a person trying to deliver. I paid a lot of extra money to have it delivered on time and I still don't have it. I called their number and no one spoke English. I emailed many times without response.
First they said my order was shipped on Oct 15th.It is my packer sweatshirt that I have been waiting still for my order.i want my money back & I will order from someone else.this frt company & business is terrible I have never used them & never will again.
horrable company that dosent answer emails nor admits to delivery mistakes enen though shown proof of bad delivery do not use this company you will have a hard time getting answers if you get answers at all 39 days of emails with no reply back just horrable
Tracker does not update, do not reply to emails & none of their phone numbers work.
I have recently ordered 2 items via 2 different UK websites (I am in HK). Both companies informed me my package was on its way with Yanwen.
The first took 3 weeks to arrive. In HK it was transferred to SF Express. Yanwen did not inform me & I only found out because I have an account with SF Express.
My second package still has not arrived & the tracking system does not update. It says picked up 19 Oct in China. It is now 3rd Nov.
Yanwen do not respond to emails & none of their phone numbers work.
I've ordered TWICE from Printblur and they uses Yanwen Express. BOTH TIMES, they sent the packages to the WRONG ADDRESS! After I spoke to customer service the first time they STILL got it wrong. I don't know what is going on but ZERO STARS.
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