ZChocolat, premier online retailer of luxury chocolate gifts since 1999 and renowned ambassador of French chocolate savoir-faire, is widely celebrated for its distinctively-shaped line of signature chocolates. Available in 26 exclusive flavor variations from World Champion Chocolatier Pascal Caffet, each recipe represents the highest commitment to quality ingredients and epicurean excellence. Coupled with sophisticated packaging, elegant artisanal details, and boundless customization options, the result is a line of products both boldly luxurious and uncompromisingly chic à la française - delivering on the promise to make your gift recipients feel genuinely special and forever grateful. zChocolat a vocation d’ambassadeur du luxe et du bon goût français en matière de chocolat fin avec l’idée d’allier le beau et le bon pour faire de chaque cadeau un geste d’exception et de prestige. Elle invente un chocolat unique décliné en 26 recettes et fabriqué par Pascal Caffet, MOF et Champion du Monde Chocolatier. Tous ses écrins sont disponibles exclusivement sur Internet et livrés dans le monde entier via DHL. zChocolat tiene como misión ser embajadora del lujo y el buen gusto francés en lo que se refiere al chocolate fino con la idea de unir lo bello y lo bueno para hacer que cada regalo sea un gesto excepcional y prestigioso. Inventa un chocolate único declinado en 26 recetas y fabricado por Pascal Caffet, Mejor Obrero de Francia y Campeón del Mundo Chocolatero. Todos sus estuches son disponibles exclusivamente en Internet y entregados en el mundo entero por DHL.
Written by the business, not verified by us.zChocolat (www.zchocolat.com) has a 4.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-26.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally rich flavor, smooth texture, and remarkably elegant presentation of the artisanal chocolates frequently received as wonderful holiday gifts. Many people also appreciate the remarkably smooth online ordering process, exceptionally helpful customer support teams, and wonderfully prompt international delivery service. However, some people mentioned frustrating issues with delivery delays that unfortunately caused parcels to arrive well after important seasonal holidays and special occasions. Some consumers also noted that navigating customs procedures, tracking down shipping status updates, or managing strict carrier signature requirements could occasionally prove to be a real struggle.
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Thank you so much for your kind words Kristi! We’re delighted you had such a positive experience with zChocolat. Your support means a lot to our entire team, and we look forward to welcoming you back again soon. Stéphanie Pascal | zChocolat Customer Service Team Leader
We’re absolutely thrilled to hear how much you love our chocolate Lama! Thank you for your amazing enthusiasm, it truly means a lot to our entire team. We’re delighted our chocolate brought you so much joy, and we look forward to treating you again very soon! Stéphanie Pascal | zChocolat Customer Service Team Leader
After an initial experience that didn’t meet my full expectations and required some attention from the customer service team, the team at zChocolat truly went above and beyond to make things right. What impressed me most was their genuine care for customer satisfaction. Their speed in replying to my follow-up was incredible, and their attention to detail ensured that every concern I had was addressed. In the end, they delivered a superior product that was simply perfect. It’s rare to find a company so committed to excellence and ensuring that their clients are satisfied. I’m very impressed and will definitely be a returning customer!
Thank you very much for taking the time to share your experience with us Joel. We are truly sorry that your initial order did not fully meet your expectations, but we are especially grateful for the opportunity to have been able to make things right for you. Your words about our customer service mean a great deal to our team, as we place the highest importance on responsiveness, care, and attention to detail. We are delighted to hear that you ultimately received a product that met your expectations and that you felt genuinely supported throughout the process. Your satisfaction is always our priority, and feedback like yours encourages us to continue striving for excellence. We sincerely appreciate your trust and look forward to serving you again very soon. Stéphanie Pascal | zChocolat Customer Service Team Leader
After the unfortunate, one-time incident with the damaged macarons, Laurence was very helpful and sent me a complimentary box of pralines. My wife and I thoroughly enjoyed the chocolates and would recommend ordering from Zchocolate again for another special occasion.
Thank you very much for sharing your experience with us Douglas, it truly means a lot. We’re very sorry again for the initial issue with the damaged macarons, but we’re truly pleased that we were able to find a satisfactory solution. At zChocolat, we are always doing everything we can to ensure our customers are fully satisfied, and we take any issue very seriously so we can make things right as quickly as possible. We sincerely appreciate your kind recommendation and your trust in zChocolat for special occasions. We look forward to the pleasure of serving you again in the future. Stéphanie Pascal | zChocolat Customer Service Team Leader
Thank you so much for your wonderful message Vera! We’re truly delighted to hear that you enjoyed our macarons so much. Your kind words mean a great deal to our entire team, and we’re honored to know they are the “best ever” in your eyes. We look forward to delighting you again soon with more sweet moments from zChocolat. Stéphanie Pascal | zChocolat Customer Service Team Leader
I love how focused you are on customer service.
Thank you so much for your kind words Kathy! At zChocolat, exceptional customer care is at the heart of everything we do, and we take it very seriously. We want every part of your experience, including ordering online, to feel as seamless and enjoyable as our chocolates. I’m genuinely sorry to hear about the frustration you encountered with the website and the password issue. That’s not the standard we aim for, and I understand how disappointing that must have been. Please know your feedback is extremely important to us, and I will ensure it is shared with our team so we can continue improving the experience. Thank you again for helping us do better. Stéphanie Pascal | zChocolat Customer Service Team Leader
Great product. I've place several orders and I've even started customizing my orders to exactly what I like. It can be somewhat confusing on placing a customized order so be very careful. FedEx shipping service so your order will be taken care of and should arrive still cold or cool.
Thank you for taking the time to share your concerns. I am truly sorry to hear that your experience did not meet your expectations, especially as a returning customer. I understand how frustrating this situation must have felt. You reached out to our President, Mr. Khodara, who responded as soon as he was able and entrusted me, as Head of Customer Service, to follow up with you directly. Please be assured that your message was taken very seriously, and we did our best to respond promptly and thoughtfully. I also want to acknowledge the difficulty you encountered while customizing your order. Even though the final selection was not what you intended, it is clear that the process itself was not as intuitive as it should be. This is valuable feedback, and we are actively working to make personalized assortments easier to create and review, so situations like this can be avoided. At zChocolat, we genuinely care about our customers and the experiences we create. When I reached out, my intention was to assist you personally by preparing your cart to ensure you would receive exactly what you had in mind. I also offered a complimentary assortment as a gesture of goodwill, and I am truly sorry if this was not communicated clearly or did not bring you the reassurance you deserved. I regret that we have not yet found a resolution that feels satisfactory to you. That is certainly not the experience we want to leave you with. I would very much appreciate another opportunity to speak with you and find a solution together that restores your confidence in us. Thank you again for your feedback, Joel. It truly matters, and we remain fully committed to making this right. Stéphanie Pascal | zChocolat Customer Service Team Leader
I recently tried chocolate from this company and was honestly impressed. The quality is amazing rich, smooth, and full of flavor. You can tell they use great ingredients and put a lot of care into their products. The packaging was beautiful and the chocolates tasted fresh and delicious. Highly recommend to anyone who loves good chocolate. I’ll definitely be ordering again!
Thank you Shake for sharing your experience with us. We are delighted to know that our chocolates left such a positive impression. Great care goes into every step of our process, from selecting premium cocoa to crafting each recipe, so it is very rewarding to hear that we met your expectations. It is also gratifying to learn that the presentation and overall experience were fully satisfactory. Your recommendation truly means a lot to us. We look forward to the pleasure of delighting you again with a future order. Stéphanie Pascal | zChocolat Customer Service Team Leader
We order the chocolate online from Australia as a gift for a friend in the UK. Order placed Friday evening and our friend received it on Monday. Very efficient, professional and prompt customer service and delivery process. The packaging looks great and the receiver of the chocolate were very happy.
Thank you for sharing your experience Alfred. We are delighted to hear that your gift reached its destination so promptly and that our service met your expectations. Ensuring a seamless and professional ordering and delivery process is very important to us, and it is wonderful to know that both the presentation and the chocolates were well received. We truly appreciate your kind words and look forward to serving you again in the future. Stéphanie Pascal | zChocolat Customer Service Team Leader
Although this company shipped from France, and I've been a little skeptical about ordering from that country given past experiences, this company was a class act from start to finish. The product, the communication, the exceeding of expectations were all excellent. The person to whom I sent the chocolates is still talking about them these many months later!
Thank you so much for your fantastic review Bruce! We’re thrilled to hear that the quality of our chocolates and the overall experience exceeded your expectations. We take great pride in crafting every product with care and attention to detail, so it’s wonderful to know they made such a lasting impression. Your kind words mean a lot to us! Thank you! Stéphanie Pascal | zChocolat Customer Service Team Leader
The ordering process was quick and efficient. The packaging was professional, and the delivery service was prompt and reliable. The chocolate is delicious. Thanks a lot!
Thank you for your kind review Shukman! We’re so glad to hear that the ordering process was seamless, the packaging met your expectations, and the chocolate was enjoyable. We truly appreciate your feedback and remain available to assist you with your next orders, Stéphanie Pascal | zChocolat Customer Service Team Leader
First of all, I would like to mention that this was my first order from ZChocolat, and I could not be more impressed. After an extensive search for a chocolate gift that would stand out in both presentation and taste, I chose ZChocolat for an important event where I wanted to make a memorable impression on high-level executives. From the beginning, I was impressed by how beautifully their website presents every detail of the customization process, making it easy to order with complete confidence. My only concern was that I did not yet know the exact delivery date for my event, but I wanted to take advantage of a December promotion offering triple the chocolates for the price of one. I reached out through their website chat, and their customer service team responded immediately. They kindly advised me to place the order using the latest possible delivery date so I would not miss the promotion, and they assured me that the offer would be honored. Later, once I received confirmation of the event date, I contacted them again to request an earlier delivery. Once again, their customer service was exceptional—professional, prompt, and accommodating. They updated my shipping date without any issue and kept me informed throughout the process. When the order arrived, everything was exactly as promised: on time, beautifully packaged, and handled with remarkable attention to detail. The customized presentation was stunning and perfectly matched what I had seen on their website. They also fully honored the promotion, and every part of the order arrived exactly as requested. Most importantly, the chocolates themselves were outstanding. The flavor, variety, and overall tasting experience were truly exceptional—rich, refined, and absolutely worth it. The gift made exactly the impression I had hoped for, and I later received many compliments from the recipients. Some even told me they would consider using the same idea for their own clients in the future. If you are looking for a gift that feels luxurious, thoughtful, and unforgettable, ZChocolat is an excellent choice. It is truly worth every penny.
Thank you so much Angel for taking the time to share such a thoughtful and detailed review of your experience with zChocolat. We are truly honored that you chose us for such an important occasion and delighted to know that we were able to help you create the memorable impression you were hoping for. It is especially gratifying to hear that our team could assist you with the timing of your order. Providing attentive and flexible service is very important to us, so your kind words about our customer service team mean a great deal. We are equally pleased that the presentation, customization, and the chocolates themselves met your expectations. Knowing that the gift was well received and generated compliments from the recipients is the greatest reward for our entire team. Thank you again for your trust in zChocolat for your first order. We very much hope to have the pleasure of serving you again for many more special occasions in the future. Stéphanie Pascal | zChocolat Customer Service Team Leader
They had great customer service and the chocolate is high quality and delicious!
Thank you so much for your kind words Faida! We’re thrilled to hear you enjoyed both our chocolate and our customer service. Your support means a lot, and we can’t wait to delight you with more products soon! Stéphanie Pascal | zChocolat Customer Service Team Leader
Next day delivery, was a gift and the receiver was delighted . The personalized photo on the cover was very appreciated.
Thank you so much for your lovely feedback Bianca! We’re glad to hear that the next-day delivery went smoothly and that the recipient was so pleased. It’s wonderful to know the personalised photo made the gift even more special. We look forward to helping you create more memorable moments soon! Alejandra Sevillano | zChocolat Customer Service Assistant
chocolates and macaroons were amazing. Shipping was very fast
Thank you so much for your feedback Victor! We’re thrilled to hear that you enjoyed both the chocolates and macarons, and that the shipping was fast. We look forward to delighting you again soon! Alejandra Sevillano | zChocolat Customer Service Assistant
I ordered the chocolates from the US to go to my sister-in-law in Israel for her special birthday. After the order was placed, I regretted asking for delivery for that particular day - I wanted it sent earlier. Happily that's what was done! The candy arrived early, she reported that it was delicious and was able to share it on her special day
Thank you so much for your thoughtful feedback Ruth! We’re delighted that we could adjust the delivery timing to better suit your needs and help make your sister-in-law’s special birthday even more memorable. It’s wonderful to hear that the chocolates arrived early and were enjoyed on such a meaningful occasion. We look forward to helping you create more special moments in the future! Alejandra Sevillano | zChocolat Customer Service Assistant
I bought these chocolates for my wife for Valentine's Day and she absolutely loved them. She ate them with wine and had nothing but great things to say about them.
Thank you so much for your wonderful feedback James! We’re delighted to hear that your wife loved her Valentine’s gift and enjoyed the chocolates paired with wine, that sounds like a perfect moment. We look forward to helping you create more special occasions in the future! Alejandra Sevillano | zChocolat Customer Service Assistant
Ordering from zChocolat was like mailing a piece of Paris. The hand-crafted pralines arrived in a refined wooden case, each flavor multi-layered and well-balanced - rich, but not overpowering. The Signature Collection to a client, and the presentation was so exquisite that it was the first thing to get talked about before the first bite. Quality superior, delivery impeccable, chocolate truly memorable.
Thank you so much for your beautifully written feedback Tena! We’re truly honoured to hear that the handcrafted pralines, refined mahogany box, and multi-layered flavours made such a memorable impression. We look forward to assist you again soon! Alejandra Sevillano | zChocolat Customer Service Assistant
All the chocolate tastes amazing. I was beyond words. My girlfriend loved it.
Thank you so much for your wonderful feedback Vandi! We’re thrilled to hear that you were beyond words and that your girlfriend loved the chocolates. We look forward to delighting you both again soon! Alejandra Sevillano | zChocolat Customer Service Assistant
“The chocolates were exceptionally flavorful with excellent texture and freshness. The packaging was attractive, secure, and clearly crafted with attention to detail.”
Thank you so much for your wonderful feedback John! We’re thrilled to hear that you enjoyed the exceptional flavour, texture, and freshness of our chocolates, as well as the attention to detail in the packaging. We look forward to delighting you again soon! Alejandra Sevillano | zChocolat Customer Service Assistant
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