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zChocolat

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200 reviews

4.8200 reviews
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About zChocolat

Data updated
Website
www.zchocolat.com
Category
Events & Entertainment
Location
United States
Status
Unclaimed
Last 12 months
200 reviews
Replies to negative
100% (6/6)
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About this business

ZChocolat, premier online retailer of luxury chocolate gifts since 1999 and renowned ambassador of French chocolate savoir-faire, is widely celebrated for its distinctively-shaped line of signature chocolates. Available in 26 exclusive flavor variations from World Champion Chocolatier Pascal Caffet, each recipe represents the highest commitment to quality ingredients and epicurean excellence. Coupled with sophisticated packaging, elegant artisanal details, and boundless customization options, the result is a line of products both boldly luxurious and uncompromisingly chic à la française - delivering on the promise to make your gift recipients feel genuinely special and forever grateful. zChocolat a vocation d’ambassadeur du luxe et du bon goût français en matière de chocolat fin avec l’idée d’allier le beau et le bon pour faire de chaque cadeau un geste d’exception et de prestige. Elle invente un chocolat unique décliné en 26 recettes et fabriqué par Pascal Caffet, MOF et Champion du Monde Chocolatier. Tous ses écrins sont disponibles exclusivement sur Internet et livrés dans le monde entier via DHL. zChocolat tiene como misión ser embajadora del lujo y el buen gusto francés en lo que se refiere al chocolate fino con la idea de unir lo bello y lo bueno para hacer que cada regalo sea un gesto excepcional y prestigioso. Inventa un chocolate único declinado en 26 recetas y fabricado por Pascal Caffet, Mejor Obrero de Francia y Campeón del Mundo Chocolatero. Todos sus estuches son disponibles exclusivamente en Internet y entregados en el mundo entero por DHL.

Written by the business, not verified by us.

Is zChocolat legit?

zChocolat (www.zchocolat.com) has a 4.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-26.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally rich flavor, smooth texture, and remarkably elegant presentation of the artisanal chocolates frequently received as wonderful holiday gifts. Many people also appreciate the remarkably smooth online ordering process, exceptionally helpful customer support teams, and wonderfully prompt international delivery service. However, some people mentioned frustrating issues with delivery delays that unfortunately caused parcels to arrive well after important seasonal holidays and special occasions. Some consumers also noted that navigating customs procedures, tracking down shipping status updates, or managing strict carrier signature requirements could occasionally prove to be a real struggle.

Auto-generated from all reviews of this business. For reference only.

What people say

Excellent quality chocolate

Excellent quality chocolate, excellent quality packaging, excellent quality shipping. Worth the price tag. Great work.

Reply from zChocolat2026-02-24

Thank you so much for your feedback Andrew! We’re glad to hear that you enjoyed the quality of our chocolates, packaging, and shipping. We look forward to delighting you again soon! Alejandra Sevillano | zChocolat Customer Service Assistant

These chocolates may be the best…

These chocolates may be the best chocolates we have ever had the pleasure to enjoy. Outrageously delicious, and the packaging is very smart and low-key with minimal waste, elegant even, but understated so as not to take away from the delicate thoughtful nature of each creation allowing the customer to delight in each bite. Wow, we will be placing this chocolate at the top of our list and our favorite occasion chocolatier.

Reply from zChocolat2026-02-24

Thank you so much for your incredible feedback Alison! We’re thrilled to hear that our chocolates have earned a special place on your list and that you enjoyed both the delicious flavours and the elegant, thoughtful packaging. We look forward to creating many more memorable experiences for you! Alejandra Sevillano | zChocolat Customer Service Assistant

It is an amazing chocolate

It is an amazing chocolate, from packaging, presentation and taste, 10 stars, will order again

Reply from zChocolat2026-02-24

Thank you so much for your wonderful feedback Marina! We’re very happy to hear that you enjoyed the packaging, presentation, and taste of our chocolates. We look forward to delighting you again soon! Alejandra Sevillano | zChocolat Customer Service Assistant

The chocolates were fantastic and items…

The chocolates were fantastic and items arrived on time and in great shape.

Reply from zChocolat2026-02-24

Thank you so much for your feedback Jason! We’re glad to hear that you enjoyed the chocolates and that your items arrived on time and in perfect condition. We look forward to delighting you again soon! Alejandra Sevillano | zChocolat Customer Service Assistant

Delectable!!! Gorgeous presentation!

The chocolates taste amazing and the flavor lingers in your mouth for a while. The mahogany chest is beautiful but oh so pricey! I loved that my boyfriend had it personalized with the engraving and the initials seal! Great gift to receive! I’m totally spoilt!

Reply from zChocolat2026-02-24

Thank you so much for your wonderful feedback Charlene! We’re thrilled to hear that you enjoyed the delectable chocolates and the gorgeous presentation, as well as the personalised mahogany chest. We understand it’s a premium gift, but it’s crafted with exceptional care to create a truly unique experience. We’re delighted to have helped make this gift so special and look forward to delighting you again soon! Alejandra Sevillano | zChocolat Customer Service Assistant

Don't trust the delivery time they give

I ordered a gift for Valentines Day, it arrived days after Valentines.

Reply from zChocolat2026-02-19

I am truly sorry Immanuel for this unexpected delay and for any inconvenience it may have caused. Unfortunately, we had to comply with customs rules and procedures before your package could be released, and we were unable to intervene in this process, which resulted in an additional and exceptional delay. I have contacted you personally to discuss a suitable solution for this regrettable situation, as your satisfaction is very important to us. Laurence Chasany | zChocolat Customer service manager

Excellent customer service and…

Excellent customer service and communication. Packages arrived when they were estimated to arrive.

Reply from zChocolat2026-02-24

Thank you so much for your feedback Natalie! We’re thrilled to hear that you were pleased with our customer service, communication, and timely delivery. We look forward to delighting you again soon! Alejandra Sevillano | zChocolat Customer Service Assistant

Fantastic

Easy to order from, loved seeing what I was getting in detail, loved the communication from the provider about shipping, and both orders were delivered on time! Both recipients said the chocolates were divine!

Reply from zChocolat2026-02-18

Thank you so much for your wonderful feedback Tara! We’re delighted to hear that ordering was easy, that you enjoyed the detailed presentation, and that our communication kept you well informed. It’s fantastic to know both recipients found the chocolates divine! We look forward to assisting you again soon. Alejandra Sevillano | zChocolat Customer Service Assistant

A Truly Premium Experience from France to Australia

This was my first time ordering from Z Chocolates in France for delivery to Australia, and I couldn’t be more impressed. From start to finish, the experience was seamless and reassuring. Ordering internationally can sometimes feel uncertain — especially when sending chocolates to Australia during very warm weather — but the team handled everything with great care and attention. I requested that ice packs be included to protect the chocolates in transit, and they followed this perfectly. The parcel arrived exactly as hoped, with the contents in pristine condition. Delivery via FedEx was incredibly fast, reaching me in just three days and arriving right before Valentine’s Day, which made the timing absolutely perfect. The presentation was elegant, and the chocolates themselves were outstanding — rich, fresh, and clearly crafted to a very high standard. What stood out most was the combination of exceptional product quality, thoughtful packaging, and reliable international delivery. It gave me complete confidence ordering from overseas. Thank you for such outstanding service and care — I would happily order again and highly recommend Z Chocolates to anyone looking for a premium experience.

Reply from zChocolat2026-02-24

Thank you so much for your incredibly thoughtful feedback Mahini! We’re thrilled to hear that your first international order was such a seamless and reassuring experience. We understand how important temperature protection can be, especially in warm weather, and we’re so pleased that the ice packs and careful packaging ensured your chocolates arrived in pristine condition. It’s wonderful to know that the timing, presentation, and quality all met your expectations, especially for such a special occasion as Valentine’s Day. We’re honoured by your recommendation and look forward to delighting you again in the future! Alejandra Sevillano | zChocolat Customer Service Assistant

Excellent service.Totally satisfied with the order

Excellent service.Totally satisfied with the order.

Reply from zChocolat2026-02-24

Thank you so much for your feedback Bonita! We’re very glad to hear that you were totally satisfied with your order and our service. We look forward to assisting you again soon! Alejandra Sevillano | zChocolat Customer Service Assistant

Zchocolat surpass my expectations

Zchocolat surpass my expectations. The chocolates were elegantly wrapped, very smooth and really had that luxurious taste.Perfect gift, superior quality.

Reply from zChocolat2026-02-24

Thank you so much for your wonderful feedback Charmain! We’re thrilled to hear that our chocolates surpassed your expectations and that you enjoyed the elegant presentation and luxurious taste. It means a lot to us that you found them to be a perfect gift. We look forward to assisting you again soon! Alejandra Sevillano | zChocolat Customer Service Assistant

This is why you want to order and purchase from Z CHocolate

The Constant Feddback regarding delivery, shipping, customs, and temperature for chocolate to remain in tact was exceptional. P.S. the chocolate is Great

Reply from zChocolat2026-02-24

Thank you so much for your wonderful feedback Ron! We’re very happy to hear that our communication regarding delivery, shipping, customs, and temperature control gave you confidence throughout the process. And of course, we’re thrilled that you found the chocolate great! We look forward to delighting you again soon. Alejandra Sevillano | zChocolat Customer Service Assistant

My fiance loves the chocolate /…

My fiance loves the chocolate / chocolat. It's my first purchase and have thoughts of getting more as she gets to the last pieces.

Reply from zChocolat2026-02-17

We are so happy to hear that your fiancé is enjoying the chocolates! It’s wonderful that our first box has made such an impression. We can’t wait to welcome you back for more treats as the last pieces disappear! Laurence Chassany | zChocolat Customer service manager

The chocolate has a nice taste

Reply from zChocolat2026-02-17

Thank you for your feedback! We are hrilled that you enjoyed the taste of our chocolates. All of our recipes are crafted using only natural ingredients, with no artificial colors or preservatives—everything that goes into them contributes to their truly delicious flavor. We look forward to delighting you again soon! Laurence Chassany | zChocolat Customer service manager

Great valentine's gift which my wife…

Great valentine's gift which my wife loved.

Reply from zChocolat2026-02-17

We are thrilled to hear that your gift was a hit! Nothing makes us happier than knowing our chocolates brought a smile. Thank you for letting us be part of your special moment! Laurence Chassany | zChocolat Customer service manager

Great Quality, superb delivery, and luxurious chocolates

Great experience. I last ordered 20 years ago when I started dating my wife for Valentines day and 20 years later, it worked its charm again. It arrived on time and the product was superb, just like 20 years ago.

Reply from zChocolat2026-02-17

Thank you so much for sharing your experience! It’s wonderful to hear that our chocolates could be part of such a special tradition, both 20 years ago and today. It means a great deal to know that the quality and delivery met your expectations once again. We look forward to delighting you (and your wife!) for many more years to come. Laurence Chassany | zChocolat Customer service manager

Delivered on time

Delivered on time, my partner loved it.

Reply from zChocolat2026-02-17

Thank you for your feedback! We’re so glad to hear that your partner loved the chocolates and that everything was delivered on time. We truly appreciate your support and look forward to delighting you again soon! Laurence Chassany | zChocolat Customer service manager

Great Experience Overall

The chocolates showed up in a timely fashion and were packed nicely with an ice pack to help them not melt. Easy to order, delivery was smooth, and the chocolates themselves are delicious. Would definitely order again!

Reply from zChocolat2026-02-17

Thank you so much Brian for your kind words! We’re thrilled to hear that you enjoyed both the chocolates and the ordering experience. We always strive to ensure timely delivery and quality packaging, so it’s wonderful to know it made a difference. We look forward to delighting you again on your next order! Laurence Chassany | zChocolat Customer service manager

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