ZChocolat, premier online retailer of luxury chocolate gifts since 1999 and renowned ambassador of French chocolate savoir-faire, is widely celebrated for its distinctively-shaped line of signature chocolates. Available in 26 exclusive flavor variations from World Champion Chocolatier Pascal Caffet, each recipe represents the highest commitment to quality ingredients and epicurean excellence. Coupled with sophisticated packaging, elegant artisanal details, and boundless customization options, the result is a line of products both boldly luxurious and uncompromisingly chic à la française - delivering on the promise to make your gift recipients feel genuinely special and forever grateful. zChocolat a vocation d’ambassadeur du luxe et du bon goût français en matière de chocolat fin avec l’idée d’allier le beau et le bon pour faire de chaque cadeau un geste d’exception et de prestige. Elle invente un chocolat unique décliné en 26 recettes et fabriqué par Pascal Caffet, MOF et Champion du Monde Chocolatier. Tous ses écrins sont disponibles exclusivement sur Internet et livrés dans le monde entier via DHL. zChocolat tiene como misión ser embajadora del lujo y el buen gusto francés en lo que se refiere al chocolate fino con la idea de unir lo bello y lo bueno para hacer que cada regalo sea un gesto excepcional y prestigioso. Inventa un chocolate único declinado en 26 recetas y fabricado por Pascal Caffet, Mejor Obrero de Francia y Campeón del Mundo Chocolatero. Todos sus estuches son disponibles exclusivamente en Internet y entregados en el mundo entero por DHL.
Written by the business, not verified by us.zChocolat (www.zchocolat.com) has a 4.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-26.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally rich flavor, smooth texture, and remarkably elegant presentation of the artisanal chocolates frequently received as wonderful holiday gifts. Many people also appreciate the remarkably smooth online ordering process, exceptionally helpful customer support teams, and wonderfully prompt international delivery service. However, some people mentioned frustrating issues with delivery delays that unfortunately caused parcels to arrive well after important seasonal holidays and special occasions. Some consumers also noted that navigating customs procedures, tracking down shipping status updates, or managing strict carrier signature requirements could occasionally prove to be a real struggle.
Auto-generated from all reviews of this business. For reference only.Fast service. Very high quality chocolates. Great communication starting from order to delivery. Highly recommended.
Thank you so much for your wonderful feedback Dennis! We’re delighted to hear that you enjoyed the quality of our chocolates, the fast service, and the communication throughout your order. Your recommendation means a lot to us, and we look forward to assisting you again soon! Alejandra Sevillano | zChocolat Customer Service Assistant
Customer service was timely and receptive and appreciated the explanations for my inquiries.
Thank you so much for your kind words Max! We’re delighted to hear that you found our customer service timely and receptive. Providing clear explanations and making sure your questions are fully addressed is very important to us, so it truly means a lot to know that you appreciated the support. We look foward to assisting you again in the future. Stéphanie Pascal | zChocolat Customer Service Team Leader
I bought chocolates for my wife and two of my daughters. I bought macaroons for my other daughter. They couldn’t stop talking about how good it was. The chocolate was far different than anything you get at the stores. The flavors were very good and it had a really crisp bite. According to my wife, that’s how you can tell. It’s good chocolate I don’t really know. I would definitely buy it again and plan to. As far as the macaroons go, my daughter said that they were delicious much better than the ones you get at the store around here. The filling had a fresh taste according to her and it wasn’t just super sweet. Everybody loved their treats.
Thank you so much for your wonderful feedback Russell! We’re thrilled to hear that your wife and daughters enjoyed the chocolates and macarons so much. It’s especially lovely to know the flavors, crisp bite, and fresh-tasting fillings stood out, that’s exactly the experience we strive to create. We truly appreciate your kind words and look forward to delighting your family again soon! Alejandra Sevillano | zChocolat Customer Service Assistant
Thank you so much for your feedback Joey! We’re thrilled to hear that you enjoyed the great taste of our chocolates. We look forward to delighting you again soon! Alejandra Sevillano | zChocolat Customer Service Assistant
There are chocolates, and then there is zChocolat. From the moment the parcel arrives, it commands attention the packaging alone is a statement of elegance, the kind that makes you slow down and appreciate the care put into every detail before you've even tasted a thing. And when you do, it becomes clear that zChocolat's reputation is entirely deserved. Each chocolate is a masterclass in craftsmanship complex, refined, and deeply indulgent without ever feeling excessive. The flavors linger in the best possible way, leaving you with the quiet certainty that you have just experienced something genuinely exceptional. This is not merely a box of chocolates. It is an experience one that speaks to an unwavering commitment to quality from the very first impression to the very last bite. For those who appreciate the finer things, zChocolat is simply without equal
Thank you so much for your incredibly thoughtful review! We’re delighted to hear that the experience—from the packaging to the flavors—resonated with you. Our team takes great care in every detail, and it’s wonderful to know that our commitment to craftsmanship and quality shines through. We truly appreciate your kind words and look forward to providing more exceptional chocolate experiences in the future! Laurence Chassany | zChocolat Customer service manager
The chocolates are amazing as advertised. The presentation was perfect. It was supposed to be here for Valentine’s Day but unfortunately they got stuck in customs at the DC airport for three days. Kind of a bummer in that it was supposed to be the centerpiece of my wife’s day. No complaints on the product itself.
Thank you so much for your thoughtful feedback Jeffrey. We’re truly delighted that you found the chocolates amazing and beautifully presented. We’re very sorry that the shipment was delayed in customs and didn’t arrive in time for Valentine’s Day. While customs delays are unfortunately beyond our control, we sincerely appreciate your understanding and your kind words about the product itself. We look forward to delighting you and your wife again very soon. Alejandra Sevillano | zChocolat Customer Service Assistant
Easy to order. Beautifully presented. And my wife found the chocolate absolutely delicious.
Thank you so much for your feedback Sue! We’re thrilled to hear that ordering was easy, the presentation was beautiful, and that your wife found the chocolates absolutely delicious. We look forward to delighting you both again soon! Alejandra Sevillano | zChocolat Customer Service Assistant
Zchocolates were not delivered on the day that I requested. It dosent matter how good the product is if my wife didnt get her gift on Valantines Day. Delivery 2 days late is not acceptable!
I am truly sorry, Noel, that your parcel was delivered two days later than expected. For the final stage of its journey to the delivery village, the shipment had to be entrusted to a local subcontractor, which unfortunately caused a one-day delay. As deliveries are not carried out on Sundays, your parcel was therefore delivered on Monday. We have contacted you directly to extend our sincere apologies and to work together toward a solution that we hope will fully restore your satisfaction. Laurence Chassany | zChocolat Customer service manager
Great taste, easy transaction fast delivery…. All good.
Thank you so much for your review Francisco! We’re very happy to hear that you enjoyed the taste, found the transaction easy, and appreciated the fast delivery. We look forward to delighting you again soon! Alejandra Sevillano | zChocolat Customer Service Assistant
Chocolate is amazing but the delivery was a struggle. I was not aware of the need to sign for the package. FedEx was less than helpful until I badgered them. Perhaps on option when buying to waive delivery signature. Website mentions “concierge” service, didn’t feel the Ritz to me.
I am truly delighted to hear that you found the chocolate amazing — that is the highest compliment we could receive. However, I am sincerely sorry that the delivery process did not meet your expectations. The signature requirement is intended to ensure that our products arrive safely and in perfect condition. That said, I completely understand how this may cause inconvenience if it was not clearly anticipated at the time of purchase. Providing a seamless and refined experience — from the moment of ordering to the final delivery — is extremely important to us. I regret that this was not the impression you had on this occasion. Thank you again for your honest feedback. It is invaluable in helping us improve, and we very much hope to have the pleasure of offering you an experience that feels every bit as exceptional as our chocolate. Laurence Chassany | zChocolat Customer service manager
Thank you for your wonderful review Lindsay! We're delighted to know that you enjoyed the delightful taste of our chocolate. We hope to please you again soon! Hannah Venn | zChocolat Customer Service Assistant
Shipped quick and I received it when they said I would. Not a lot of talk, but a lot of action.
Thank you for sharing your wonderful feedback Geoffrey! We're thrilled to know that your delivery went off without a hitch. We truly appreciate you sharing your experience. We hope to delight you again soon! Hannah Venn | zChocolat Customer Service Assistant
My experience with zChocolat has been nothing short of exceptional—an elegant, seamless journey from beginning to end. From the moment I placed my order, every step reflected a level of sophistication and professionalism that truly exceeded my expectations. The ordering process was effortless, the confirmation prompt and reassuring, and the follow-up communications—complete with detailed tracking updates—demonstrated remarkable care and attentiveness. When the package arrived, the presentation alone was breathtaking. Every detail was thoughtfully curated, reflecting an uncompromising commitment to quality and refinement. And then, of course, there was the chocolate itself—rich, velvety, and exquisitely crafted. Each bite was a luxurious indulgence, showcasing the artistry and passion behind every piece. The level of precision, care, and customer attention is simply outstanding. zChocolat doesn’t just deliver fine chocolate; they deliver a memorable, first-class experience. I will absolutely turn to zChocolat for future special occasions—because chocolate is always a perfect choice, and when it’s zChocolat, it becomes truly unforgettable.
Thank you for such a thoughtful and detailed review! We are honored that your experience with ZChocolat—from ordering to delivery—reflected the care and attention we strive to provide at every step. Every detail, from presentation to the chocolate itself, is crafted with passion and precision, so it’s incredibly rewarding to hear that it made such a memorable impression. We look forward to delighting you again for future special occasions, and we’re thrilled that ZChocolat could help make your moments truly unforgettable. Laurence Chassany | zChocolat Customer service manager
Zchocolat was a pleasure to work with from start to finish. Communication was excellent and delivery notification was precise. Our daughter loved the chocolate and the beautiful presentation.
At ZChocolat, every step matters to us—from consultation to delivery—so it’s wonderful to hear that the communication, delivery, and presentation all contributed to a memorable experience. Thank you for your kind words; I am delighted that your daughter enjoyed the chocolates! Laurence Chassany | zChocolat Customer service manager
I bought the Ruby. Absolutely the best chocolates I've ever had and the class/ elegance of there presentation is second to none! I was so pleased I immediately ordered two more for gifting. Not to mention it was shipped half way around the world and at my home in 3 days. I would recommend this to anyone wanting to give a special moment to someone they love.
Thank you for your wonderful review! We are so pleased that the Ruby chocolates, their presentation, and the fast delivery exceeded your expectations. It’s truly rewarding to know that they inspired you to share more with your loved ones. Your recommendation means a great deal to us, and we look forward to helping create more special moments in the futur Laurence Chassany | zChocolat Customer service manager
The packaging was great and the chocolate was even better.
Thank you! It’s wonderful James to hear that both the presentation and the chocolates made an impression—sometimes the best surprises are found inside. Laurence Chassany | zChocolat Customer service manager
Everything was done in a very professional manner!!
Thank you Adison for your kind feedback! Our preparation team truly puts their heart into every detail, ensuring that each gift is carefully crafted and thoughtfully presented. We are glad to hear that the professionalism and attention to detail made a positive impression. Laurence Chassany | zChocolat Customer service manager
We loved the display and the chocolates! The experience!
Thank you Darin! We’re so glad you enjoyed both the display and the chocolates. We can’t wait to surprise you with more sweet delights next time! Laurence Chassany | zChocolat Customer service manager
Although I placed my order belatedly, I received it very promptly and perfectly packaged. My wife was delighted with the chocolates. This was the perfect gift for Valentines Day.
I am so pleased that your order arrived promptly and in perfect condition! and it is wonderful to hear that the chocolates made such a special impression on your wife. Knowing that we could help make your Valentine’s Day gift memorable is truly rewarding, and we look forward to crafting more sweet moments for you in the future. Laurence Chassany | zChocolat Customer service manager
Very fast shipping. Packaging was thoughtful and professional. Very high quality product,so delicious!! Definitely 10 out of 10 ,checks all the boxes on experience!
Thank you so much for your wonderful feedback! I am glad to hear that the chocolates, packaging, and overall experience met your expectations. We choose a reliable shipping method to ensure that every order arrives safely and on time, so it’s great to know it made a difference. Laurence Chassany | zChocolat Customer service manager
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