ZChocolat, premier online retailer of luxury chocolate gifts since 1999 and renowned ambassador of French chocolate savoir-faire, is widely celebrated for its distinctively-shaped line of signature chocolates. Available in 26 exclusive flavor variations from World Champion Chocolatier Pascal Caffet, each recipe represents the highest commitment to quality ingredients and epicurean excellence. Coupled with sophisticated packaging, elegant artisanal details, and boundless customization options, the result is a line of products both boldly luxurious and uncompromisingly chic à la française - delivering on the promise to make your gift recipients feel genuinely special and forever grateful. zChocolat a vocation d’ambassadeur du luxe et du bon goût français en matière de chocolat fin avec l’idée d’allier le beau et le bon pour faire de chaque cadeau un geste d’exception et de prestige. Elle invente un chocolat unique décliné en 26 recettes et fabriqué par Pascal Caffet, MOF et Champion du Monde Chocolatier. Tous ses écrins sont disponibles exclusivement sur Internet et livrés dans le monde entier via DHL. zChocolat tiene como misión ser embajadora del lujo y el buen gusto francés en lo que se refiere al chocolate fino con la idea de unir lo bello y lo bueno para hacer que cada regalo sea un gesto excepcional y prestigioso. Inventa un chocolate único declinado en 26 recetas y fabricado por Pascal Caffet, Mejor Obrero de Francia y Campeón del Mundo Chocolatero. Todos sus estuches son disponibles exclusivamente en Internet y entregados en el mundo entero por DHL.
Written by the business, not verified by us.zChocolat (www.zchocolat.com) has a 4.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-26.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally rich flavor, smooth texture, and remarkably elegant presentation of the artisanal chocolates frequently received as wonderful holiday gifts. Many people also appreciate the remarkably smooth online ordering process, exceptionally helpful customer support teams, and wonderfully prompt international delivery service. However, some people mentioned frustrating issues with delivery delays that unfortunately caused parcels to arrive well after important seasonal holidays and special occasions. Some consumers also noted that navigating customs procedures, tracking down shipping status updates, or managing strict carrier signature requirements could occasionally prove to be a real struggle.
Auto-generated from all reviews of this business. For reference only.They were prompt and efficient and delivered as promised on time.The whole process was seamless and they sent regular updates at each stage .
Thank you so much for your wonderful feedback Rajesh! We’re very glad to hear that the ordering and delivery process was seamless, with prompt service and helpful updates. We look forward to delighting you again soon! Alejandra Sevillano | zChocolat Customer Service Assistant
I had a fantastic experience with you guys. You were prompt, provided excellent service, and were reliable. I had a couple of questions, so I reached out to customer service, and they were incredibly kind and helpful with my concerns.
Thank you so much for your wonderful feedback Thomas! We’re thrilled to hear that your experience with us was fantastic and that our team could provide helpful and kind support. We truly appreciate your kind words and look forward to delighting you again soon! Alejandra Sevillano | zChocolat Customer Service Assistant
Stayed in touch via email and kept me informed regarding the delivery from start to finish.
Thank you so much for your feedback Francis! We’re delighted to hear that our communication kept you informed throughout the delivery process. We look forward to assisting you again soon! Alejandra Sevillano | zChocolat Customer Service Assistant
Nice packaging although the boxes are much smaller than I was expecting. Regarding the flavor, pralines were 4/5, but the hearts were mediocre at best (2/5). Prices are exorbitant taking into consideration the small package size and that they are quite higher than the prices of other high end chocolatiers (Bernachon, Neuhaus, Marcolini, Pralus, Corrallo etc) whose products I find decisively better than yours. Overall value for money 1/5 and I don’t see me buying again.
Thank you very much Steve for sharing your feedback. I am truly sorry if the size of our boxes did not meet your expectations. For reference, the dimensions of each of our gift boxes are clearly indicated on our website. Our chocolates are carefully crafted by our Master Chocolatier, a World Champion, to create refined and indulgent flavors. Of course, taste is very personal, and it is entirely possible that our Heart-shaped chocolates did not match your preferences. I would be happy to discuss this further, as your impressions are very important to us. I am glad to hear that you particularly enjoyed our pralines, which are part of our 26 numbered chocolate recipes. Each chocolate is designed to be powerful and long-lasting on the palate, made from entirely natural ingredients, and appreciated by many Michelin-starred chefs. I sincerely hope that you might explore some of our other creations in the future to discover the full range of our products. Laurence Chassany | zChocolat Customer service manager
Great Chocolates! My wife loved them!
Thank you so much for your feedback Scott! We’re very glad to hear that your wife loved the chocolates. We look forward to delighting you both again soon! Alejandra Sevillano | zChocolat Customer Service Assistant
Their customer service was great all throughout and everything was delivered smoothly and on time. The chocolates themselves are.. good, but nothing special, not worth the price in my opinion.
Thank you very much Derrick for your feedback. I am sorry to hear that you felt our chocolates were not entirely worth the price. I want to assure you that each of our chocolates is handcrafted by world champion chocolatier Pascal Caffet, and all our products are carefully made in France. Their supreme quality, all-natural ingredients, and exceptionally unique presentation are intended to reflect their value. I truly appreciate your perspective and would be delighted to discuss this with you personally, to better understand your experience and share more about the craftsmanship behind our creations. Laurence Chassany | zChocolat Customer service manager
Great service and fast delivery time. Chocolate is fantastic.
Thank you so much for your feedback Richard! We’re delighted to hear that you enjoyed our service, fast delivery, and fantastic chocolates. We look forward to assisting you again soon! Alejandra Sevillano | zChocolat Customer Service Assistant
Every bite’s totally unforgettable, the delivery is right on time, and that silky smooth taste is just amazing!
Thank you so much for your wonderful feedback Simon! We’re very glad to hear that every bite was unforgettable, the delivery was right on time, and that you loved the silky smooth taste. We look forward to delighting you again soon! Alejandra Sevillano | zChocolat Customer Service Assistant
Discovering zChocolat is the perfect way to repair a broken friendship. If a picture is worth a thousand words, then so is a chocolate, and far more romantic. I will certainly be continuing my seven thousand kilometer correspondence through z Chocolat!
Thank you so much for your beautiful message Leonard! We’re truly touched to hear that our chocolates could play a part in reconnecting across the miles. We’re honoured to be part of your long-distance correspondence and look forward to accompanying many more meaningful moments. Alejandra Sevillano | zChocolat Customer Service Assistant
My wife loved her chocolates. It was a great Valentines gift. The order went smoothly, arriving on time, and zChocolat kept me posted on its arrival.
Thank you so much for your wonderful feedback Gordon! We’re delighted to hear that your wife loved her chocolates and that they made a perfect Valentine’s gift. It’s great to know the ordering process and delivery went smoothly. We look forward to helping you create another special moment soon! Alejandra Sevillano | zChocolat Customer Service Assistant
Chocolates were great
Thank you so much for your feedback Matt! We’re delighted to hear that you enjoyed the chocolates. We look forward to assisting you again soon! Alejandra Sevillano | zChocolat Customer Service Assistant
Chocolates are amazing but you got my order wrong unfortunately.... I ordered rochers instead of continental collection and instead I got orangettes/ chocolate finger's but apart from that I'm very happy with chocolates....thank you
Thank you so much for your feedback Stuart, and we’re truly sorry for the mix-up with your order. We’re glad to hear you’re enjoying the chocolates, but this is certainly not the experience we aim to provide. I have contacted you via email to find a solution and ensure this is resolved promptly. Thank you for bringing this to our attention, and we appreciate your understanding. Alejandra Sevillano | zChocolat Customer Service Assistant
Amazing taste. Loved it!
Thank you so much for your feedback Tristan! We’re thrilled to hear that you loved the taste of our chocolates. We look forward to delighting you again soon! Alejandra Sevillano | zChocolat Customer Service Assistant
The customized packaging and the quality of the chocolate were absolutely amazing! The online ordering was simple, and pricing was transparent. This will be my new go-to when ordering special gifts.
Thank you so much for your wonderful feedback Willie! We’re delighted to hear that you enjoyed the customised packaging, the quality of the chocolates, and the ease of online ordering. It means a lot to us that we’ll be your new go-to for special gifts, we look forward to assisting you again soon! Alejandra Sevillano | zChocolat Customer Service Assistant
Straightforward ordering process that worked well across international time zones
Thank you for your kind words DeAnne ! We're delighted that your ordering experience was smooth and that it was easy even across international time zones. Providing a hassle free process is what we pride ourselves on at zChocolat. We appreciate you taking the time to share your review! Hannah Venn | zChocolat Customer Service Assistant
Merci beaucoup pour votre retour Manuel ! Nous sommes ravis que vous ayez apprécié notre chocolat. Nous espérons avoir le plaisir de vous ravir à nouveau très bientôt ! Alejandra Sevillano | zChocolat Assistante Service Client
My wife and I were very impressed with our experience with zChocolat. The chocolates arrived earlier than the expected delivery date, which was a great surprise. The packaging was elegant and extremely well done—truly impressive. Every single chocolate was absolutely delicious, and the QR code feature that explains the flavor profile of each piece was a very nice touch. zChocolat will definitely be my go-to place for chocolates moving forward.
Thank you so much for your wonderful feedback! We’re thrilled to hear that both you and your wife enjoyed the chocolates and that our packaging and QR code feature added to your experience. It’s always our goal to delight our customers, and your kind words mean a lot to us. Laurence Chassany | zChocolat Customer service manager
My wife and I loved these!
Thank you for sharing your experience Jordan! We're so glad you and your wife enjoyed. We hope to delight you again soon! Hannah Venn | zChocolat Customer Service Assistant
It was, is, delicious. Nice packaging, card, made my Valentine gift nice. It'd be nice to have less expensive shipping.
Thank you for your lovely feedback Frank! We're thrilled to hear that you enjoyed your chocolates and that we could make your Valentine's gift special! We appreciate your kind words and hope to delight you again soon. Hannah Venn | zChocolat Customer Service Assistant
The chocolates are absolutely devine! You taste one and think it can’t get any better and then you taste another and it’s incredible. I have tried chocolates from all over the world and these are at the very top. Customer service and shipping was all stellar. I will absolutely purchase again.
Thank you so much for your feedback Andrea! We’re truly honoured to hear that our chocolates rank among the very best you’ve tasted from around the world. It’s wonderful to know that both the flavours and our customer service met your expectations. We look forward to welcoming you back again very soon! Alejandra Sevillano | zChocolat Customer Service Assistant
200 reviews matching
Flashbay
Mountain Rose Herbs
Essential Candy
Dennehey Design
Portraithy
ForeverSongs.com 🎶
VenusPuzzle
GermanSteins.com