ZChocolat, premier online retailer of luxury chocolate gifts since 1999 and renowned ambassador of French chocolate savoir-faire, is widely celebrated for its distinctively-shaped line of signature chocolates. Available in 26 exclusive flavor variations from World Champion Chocolatier Pascal Caffet, each recipe represents the highest commitment to quality ingredients and epicurean excellence. Coupled with sophisticated packaging, elegant artisanal details, and boundless customization options, the result is a line of products both boldly luxurious and uncompromisingly chic à la française - delivering on the promise to make your gift recipients feel genuinely special and forever grateful. zChocolat a vocation d’ambassadeur du luxe et du bon goût français en matière de chocolat fin avec l’idée d’allier le beau et le bon pour faire de chaque cadeau un geste d’exception et de prestige. Elle invente un chocolat unique décliné en 26 recettes et fabriqué par Pascal Caffet, MOF et Champion du Monde Chocolatier. Tous ses écrins sont disponibles exclusivement sur Internet et livrés dans le monde entier via DHL. zChocolat tiene como misión ser embajadora del lujo y el buen gusto francés en lo que se refiere al chocolate fino con la idea de unir lo bello y lo bueno para hacer que cada regalo sea un gesto excepcional y prestigioso. Inventa un chocolate único declinado en 26 recetas y fabricado por Pascal Caffet, Mejor Obrero de Francia y Campeón del Mundo Chocolatero. Todos sus estuches son disponibles exclusivamente en Internet y entregados en el mundo entero por DHL.
Written by the business, not verified by us.
Is zChocolat legit?
zChocolat (www.zchocolat.com) has a 4.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-26.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally rich flavor, smooth texture, and remarkably elegant presentation of the artisanal chocolates frequently received as wonderful holiday gifts. Many people also appreciate the remarkably smooth online ordering process, exceptionally helpful customer support teams, and wonderfully prompt international delivery service.
However, some people mentioned frustrating issues with delivery delays that unfortunately caused parcels to arrive well after important seasonal holidays and special occasions. Some consumers also noted that navigating customs procedures, tracking down shipping status updates, or managing strict carrier signature requirements could occasionally prove to be a real struggle.
Auto-generated from all reviews of this business. For reference only.
I was absolutely thrilled to receive my girlfriend's gift of premium chocolates lovingly crafted by zChocolat couriered to me from Canada all the way to sunny Singapore. Was blown away by the meticulous care they packed the delicate treats -- it's clear zChocolat lives up to its stellar reputation for top-notch customer service AND delivering an exquisite taste experience without compromising on quality. Kudos to them for making this gift truly special !! Thanks Jan, and BIG thanks to zChocolat.
Reply from zChocolat2026-01-08
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear how thrilled you were to receive your gift in Singapore. It’s great to know that the care taken in packaging and the quality of our chocolates made such a positive impression and helped create a truly special experience.
We’re especially pleased that both our customer service and the taste of our chocolates lived up to your expectations. Thank you for taking the time to share your experience and for your kind words — they truly mean a lot to our team.
Edward Sergeant | zChocolat
Customer Service Assistant
It is the absolute best chocolate in the universe! I will never eat anything else in my life. Thank you so much for existing!
Reply from zChocolat2026-01-08
Thank you for sharing your perspective.
We fully appreciate that taste is a matter of personal preference, particularly when it comes to fine chocolate.
Our chocolates were offered as a gift by one of your professional contacts, and we hope the thoughtful intention behind this gesture was well received.
At zChocolat, we take great pride in our craftsmanship and our commitment to quality. We are genuinely sorry to learn that our chocolates were not to your personal taste.
Of course, you have not had the chance to try all of our recipes, and we are confident that one of them would certainly delight you.
Laurence Chassany | zChocolat
Customer service manager
This is truly high quality chocolate...and you won't forget the moment you first savor the taste. The packaging is beautiful, the ingredients are superb and the amount of thought that has gone into the crafting of each chocolate is astonishing. I am converted!
Reply from zChocolat2026-01-09
Thank you for your detailed and thoughtful review. We are thrilled to hear that you enjoyed both the taste and presentation of our chocolate. It is wonderful to know that the quality of our ingredients and the care in our craftsmanship made such a memorable impression. We truly appreciate you sharing your experience and are delighted that you enjoyed our chocolates.
Edward Sergeant | zChocolat
Customer Service Assistant
Fast delivery, was able to communicate easily with the company....awesome chocolate!
Reply from zChocolat2026-01-08
Thank you for your wonderful feedback! We’re delighted to hear that you appreciated the fast delivery and the ease of communication with our team. It’s especially rewarding to know that you enjoyed our chocolates as well.
We truly appreciate you taking the time to share your experience.
Edward Sergeant | zChocolat
Customer Service Assistant
The chocolate is so delicious! Nice variety of flavors too.
Reply from zChocolat2026-01-08
Thank you for your kind feedback! We’re delighted to hear that you enjoyed the chocolates and the variety of flavors. Creating a refined and enjoyable tasting experience is at the heart of what we do, so your comments truly mean a lot to us.
Edward Sergeant | zChocolat
Customer Service Assistant
We’re so happy to hear you enjoyed your experience! It’s wonderful to know our chocolates met your expectations. Thank you for sharing your kind feedback.
Edward Sergeant | zChocolat
Customer Service Assistant
Everything was amazing but was so disappointed with the delay in delivery. While I realize this is on Fed Ex, it was very embarrassing to have a delivery 4 days late. Having said that, your communication and response was excellent and appreciated. In the end, the delivery was made and the recipients were happy!
Reply from zChocolat2026-01-23
Thank you so much for your kind words Bo.
I truly appreciate your feedback and I am glad everything worked out in the end. Even though the parcel arrived later than expected, I’m pleased to hear the delivery was successful and that the recipients were happy.
I would like to apologize about the delay in delivering your gift as this is not the level of service we wish our customers to experience and I have sent you an email to discuss this issue further.
Thank you for your trust,
Stéphanie Pascal | zChocolat
Customer Service Team Leader
The chocolate quality is amazing. As a person that loves fine chocolates, I can tell that this is great and high quality.
Reply from zChocolat2026-01-08
Thank you so much for your kind words! We’re thrilled to hear that you enjoyed the quality of our chocolates. Knowing that a true chocolate lover appreciates the care and craftsmanship we put into every piece means a great deal to our team.
Edward Sergeant | zChocolat
Customer Service Assistant
Very delicious chocolate, very properly packed to keep quality (I admired that), overall I have good impression of your product.
Reply from zChocolat2026-01-08
Thank you for your kind feedback! We’re delighted to hear that you enjoyed the chocolates and appreciated the care we take in packaging to maintain their quality. It’s wonderful to know that our product left a positive impression on you.
Edward Sergeant | zChocolat
Customer Service Assistant
Delicious! Beautifully packed and just melting in your mouth! - thank you!
Reply from zChocolat2026-01-08
We’re so glad you enjoyed your chocolates! It’s wonderful to hear that the packaging and flavors made your experience special. Thank you for taking the time to share your thoughts!
Edward Sergeant | zChocolat
Customer Service Assistant
Exquisite chocolate and macarons. Shipping was fast and on time.
Reply from zChocolat2026-01-08
Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed our chocolates and macarons, and that your order arrived quickly and on time. Your kind words mean a lot to our team.
Edward Sergeant | zChocolat
Customer Service Assistant
I ordered the Essentials x2 assortment from zChocolat and the experience was excellent. The chocolates are rich, well-balanced, and clearly made with premium ingredients. The presentation is elegant and refined, making it perfect as a gift or for personal enjoyment. Everything arrived in perfect condition, and I would definitely order again.
Reply from zChocolat2026-01-08
Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed the Essentials x2 assortment and appreciated the quality, balance, and elegance of our chocolates. It’s great to know that everything arrived in perfect condition and that your experience was excellent. We look forward to delighting you again on your next order!
Edward Sergeant | zChocolat
Customer Service Assistant
Thank you for your feedback! We’re delighted to hear that you enjoyed the taste of our chocolates and that your order arrived quickly. Your kind words mean a lot to our team.
Edward Sergeant | zChocolat
Customer Service Assistant
I really appreciated the opportunity to select each chocolate that went into my order. It was not easy as the selection was vast. I received my chocolates on time, beautifully presented. The chocolate is crisp and delicious. Not something I say often about chocolate since visiting Switzerland. My only complaint is the portion is small and the cost is not. Quality over quantity.
Reply from zChocolat2026-01-26
Thank you so much for sharing your experience with zChocolat Michele.
We’re delighted that you enjoyed selecting each chocolate for your assortment, creating a personalized tasting journey is one of the things we love most about what we do.
We’re especially honored by your kind words about the quality and flavor. Hearing that our chocolates stand out even after your visit to Switzerland is truly one of the highest compliments we could receive. We’re also pleased everything arrived on time and beautifully presented.
Thank you as well for your candid feedback regarding portion size and cost. Our focus has always been on exceptional ingredients, small-batch craftsmanship, and meticulous presentation , a philosophy rooted in quality over quantity. We sincerely appreciate your understanding and your thoughtful perspective.
It means a great deal to us that you would choose zChocolat again. We look forward to delighting you with your next order.
Stéphanie Pascal | zChocolat
Customer Service Team Leader
I gifted macarons to my boyfriend and he totally loved it. He said it tasted heavenly.
Reply from zChocolat2026-01-08
Thank you for your lovely feedback! We’re thrilled to hear that your boyfriend enjoyed the macarons and found them heavenly. It’s wonderful to know our treats helped make your gift so special.
Edward Sergeant | zChocolat
Customer Service Assistant
The company and fedx kept me appraised on the progess of the delivery. It arrived on time,was well packaged and no damage to the contents.
I haven't tried any of the chocolates yet, but look forward to having some soon
Reply from zChocolat2026-01-08
Thank you for your feedback! We’re delighted to hear that your order arrived on time and in perfect condition. We hope you enjoy the chocolates when you try them — we’re sure they’ll make your post-Christmas treat a truly special experience.
Edward Sergeant | zChocolat
Customer Service Assistant
Product arrived on time. This chocolate is exquisite and makes our palates dance. This is our new chocolate plug.
Reply from zChocolat2026-01-08
Thank you for your fantastic feedback! We’re thrilled to hear that your chocolates arrived on time and that you’re enjoying every bite. It’s wonderful to know that our chocolates have become your new favorite — your kind words truly mean a lot to us.
Edward Sergeant | zChocolat
Customer Service Assistant
Thank you for your kind feedback! We’re delighted to hear that you appreciated both the quality of our chocolates and our service. Your support means a lot to our team.
Edward Sergeant | zChocolat
Customer Service Assistant
Absolutely delicious. Your chocolates are amazing, and the individual pieces speak for themselves. Additionally, the presentation of your product is beautifully delivered.
Reply from zChocolat2026-01-08
Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed both the taste and presentation of our chocolates. It’s always our goal to create an exquisite experience with every piece, and your kind words mean a great deal to our team.
Edward Sergeant | zChocolat
Customer Service Assistant
Exquisite. Artisan chocolate. I wish I could freeze these types of chocolate but you just can’t. Delicious.
Reply from zChocolat2026-01-09
Thank you for your review. We are delighted to hear that you enjoyed our artisan chocolate and found it delicious. It is always a pleasure to know that the quality and craftsmanship of our products are appreciated.
Edward Sergeant | zChocolat
Customer Service Assistant
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