ZChocolat, premier online retailer of luxury chocolate gifts since 1999 and renowned ambassador of French chocolate savoir-faire, is widely celebrated for its distinctively-shaped line of signature chocolates. Available in 26 exclusive flavor variations from World Champion Chocolatier Pascal Caffet, each recipe represents the highest commitment to quality ingredients and epicurean excellence. Coupled with sophisticated packaging, elegant artisanal details, and boundless customization options, the result is a line of products both boldly luxurious and uncompromisingly chic à la française - delivering on the promise to make your gift recipients feel genuinely special and forever grateful. zChocolat a vocation d’ambassadeur du luxe et du bon goût français en matière de chocolat fin avec l’idée d’allier le beau et le bon pour faire de chaque cadeau un geste d’exception et de prestige. Elle invente un chocolat unique décliné en 26 recettes et fabriqué par Pascal Caffet, MOF et Champion du Monde Chocolatier. Tous ses écrins sont disponibles exclusivement sur Internet et livrés dans le monde entier via DHL. zChocolat tiene como misión ser embajadora del lujo y el buen gusto francés en lo que se refiere al chocolate fino con la idea de unir lo bello y lo bueno para hacer que cada regalo sea un gesto excepcional y prestigioso. Inventa un chocolate único declinado en 26 recetas y fabricado por Pascal Caffet, Mejor Obrero de Francia y Campeón del Mundo Chocolatero. Todos sus estuches son disponibles exclusivamente en Internet y entregados en el mundo entero por DHL.
Written by the business, not verified by us.zChocolat (www.zchocolat.com) has a 4.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-26.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally rich flavor, smooth texture, and remarkably elegant presentation of the artisanal chocolates frequently received as wonderful holiday gifts. Many people also appreciate the remarkably smooth online ordering process, exceptionally helpful customer support teams, and wonderfully prompt international delivery service. However, some people mentioned frustrating issues with delivery delays that unfortunately caused parcels to arrive well after important seasonal holidays and special occasions. Some consumers also noted that navigating customs procedures, tracking down shipping status updates, or managing strict carrier signature requirements could occasionally prove to be a real struggle.
Auto-generated from all reviews of this business. For reference only.Really fast delivery from overseas. Packed really well
Thank you so much for your feedback Harry! We’re thrilled to hear that your order arrived quickly and was carefully packed. We look forward to delighting you again soon! Alejandra Sevillano | zChocolat Customer Service Assistant
In addition to making great chocolate, zChocolat allowed simple customization of the card and photograph, which transformed a nice gift into a thoughtful one, at low cost. Plus quick delivery, from France! (Albeit with a reminder of tariffs.)
Thank you so much for your feedback Jonathan! We’re thrilled to hear that the customisation options helped turn your gift into something truly meaningful, and that you enjoyed both the chocolates and the quick delivery from France. We appreciate your kind words and look forward to creating more thoughtful gifts for you in the future! Alejandra Sevillano | zChocolat Customer Service Assistance
Thank you so much for your feedback Phillip! We’re glad to hear that everything arrived well protected. We look forward to delighting you again soon! Alejandra Sevillano | zChocolat Customer Service Assistant
Very elegant product. Fun.
Thank you so much for your feedback Robert! We’re thrilled to hear that you found the product elegant and fun. We look forward to delighting you again soon! Alejandra Sevillano | zChocolat Customer Service Assistant
Everything from beginning to end was superb. I purchased chocolates for my Mother-In-Law for Christmas and she told me they came in beautiful packaging. She absolutely loved them.
Thank you so much for your wonderful feedback Dianne! We’re thrilled to hear that everything from start to finish was superb, and that your mother-in-law loved both the beautiful packaging and the chocolates. Your recommendation means a great deal to us, and we look forward to delighting you and your loved ones again soon! Alejandra Sevillano | zChocolat Customer Service Assistant
I was very pleased with this special gift presentation for my wife's St. Valentine's Day.
Thank you for sharing your experience with us Andy! We’re delighted to hear that our Mahogany box added an extra touch of elegance and sophistication to your Valentine’s Day gift. These beautifully crafted boxes are designed to make every presentation feel truly special, and we’re thrilled to help you create a memorable moment for your wife. Stéphanie Pascal | zChocolat Customer Service Team Leader
Your dark chocolates are the best I have ever had and I consider myself a chocolate connoisseur. I love those from Madagascar.
Thank you so much for your wonderful feedback Maury! We’re truly honoured to hear that our dark chocolates are the best you’ve ever had. We’re glad that you enjoyed the Madagascar chocolates in particular and look forward to delighting you again soon! Alejandra Sevillano | zChocolat Customer Service Assistant
The most beautiful chocolates I’ve ever seen! Elegant gift
Thank you so much for your feedback Linda! We’re thrilled to hear that you found our chocolates so beautiful and appreciated their elegance as a gift. We look forward to delighting you again soon! Alejandra Sevillano | zChocolat Customer Service Assistant
Awesome! Loved them!
Thank you for your kind words Ricardo! We're thrilled to know you enjoyed your gift and we truly appreciate you taking the time to share your experience. We hope to delight you again soon! Hannah Venn | zChocolat Customer Service Assistant
I had ordered chocolates for my son in Paris as a Xmas present. The chocolate never arrived although they confirmed delivery. I sent a message to complain. ZChocolat agreed to research and after two days offered to send a replacement. He received the chocolates and couldn't praise them enough for their quality and the packaging. Thank you very much for their wonderful cooperation. I would not hesitate to order from zChocolat again and to recommend them to anyone with an exquisite taste.
Thank you for sharing your feedback Helga! Although the original shipment did not reach its destination as planned, providing flawless service and promptly resolving any issue is at the heart of our commitment at zChocolat. We were therefore glad to investigate quickly and arrange a replacement without delay. It’s wonderful to hear that your son enjoyed the chocolates and that both their presentation and taste left such a positive impression. Thank you for your trust and for recommending zChocolat so highly. Comments like yours encourage us to continue providing attentive service and exceptional products. We hope to serve you again for many more special occasions. Stéphanie Pascal | zChocolat Customer Service Team Leader
Good choice of product. Easy to select and order. Outstanding communication during the delivery process. Delivered as promised.
Thank you for your kind words Ted! We're delighted that you enjoyed our range of products and that you found our ordering process easy. It is great to hear that our communication throughout the delivery process met your expectations! We truly appreciate you taking the time to share your experience and we hope to assist you again soon! Hannah Venn | zChocolat Customer Service Assistant
Where do I start? First of my customers loved the chocolates! But what stood out to me is the incredible customer service. I live in the US, I’ve never delivered anything to overseas. The FedEx couldn’t manage to deliver the first packages, and then my order went bad. Zchocoate credited my entire order back to me so I could try sending again. They emailed me back and forth trying to ensure FedEx got to the location. Never in my life has a company made such an effort to ensure good customer service. I could not recommend this company enough-even more than my local ones in Chicago.
Thank you so much for your incredible feedback Aisha! We’re thrilled that your customers enjoyed the chocolates and that our team could assist you throughout the entire process. Ensuring clear, proactive communication and going the extra mile to provide a seamless experience is at the heart of what we do, especially with international deliveries. Your kind words truly inspire us, and we’re honored to have been able to help you create a perfect experience for both you and your customers. We look forward to delighting you again soon! Stéphanie Pascal | zChocolat Customer Service Team Leader
Flawless gifting experience zChocolat makes luxury chocolate delivery easy and impressive, always a memorable gift
Thank you for sharing your wonderful feedback Shirely! We're thrilled to know that your experience with us was smooth and memorable. Making gift-giving easy and hassle-free is what we strive for here at zChocolat. We hope to delight you again soon! Hannah Venn | zChocolat Customer Service Assistant
I ordered the zChocolat so my friend in Saudi Arabia could discover the level of excellence that can be attained by a World Champion. We were not disappointed. Not only did the parcel get delivered ahead of time but the packaging, the level of detail in the presentation and of course the taste were impeccable.
Thank you so much for taking the time to share this wonderful review. We are truly delighted to hear that your friend in Saudi Arabia enjoyed discovering zChocolat and that the experience lived up to your expectations. Knowing that the delivery arrived ahead of time and that the presentation, attention to detail, and taste all made a strong impression means a great deal to us. Your kind words about the level of excellence we strive for as a World Champion chocolatier are greatly appreciated, and we are honored to have been part of this special introduction. Edward Sergeant | zChocolat Customer Service Assistant
That was my first order and I was impressed by the follow up and updates on status. Unfortunately, it took a full weekend to arrive so I received it after four days. However, the packaging and attention to wrapping were great. Nothing melted although I’m in Florida. The chocolate itself is delicious and it is obvious that this is a luxury brand.
Thank you Mazal for sharing your feedback about your first order with us. We’re thrilled that you enjoyed our chocolates and that they arrived in impeccable condition, protected by our specially crafted summer packaging, a reflection of the same attention to detail and luxury that goes into every piece. Unfortunately, your parcel was delayed in Paris due to a backlog, as some flights required maintenance and we would like to thank you for your patience and understanding. I hope to be able to assist you again soon, Stéphanie Pascal | zChocolat Customer Service Team Leader
Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed our chocolates and macarons. We hope to assist you again soon. Alejandra Sevillano | zChocolat Customer Service Assistant
Nice packaging and product arrangement The taste and quality was excellent
Thank you so much for your kind feedback Jay! We’re delighted to hear that you enjoyed the packaging, product presentation, and the excellent taste and quality. We truly appreciate your support and hope to delight you again soon! Alejandra Sevillano | zChocolat Customer Service Assistant
Great and delicious
Thank you so much for your lovely feedback Suarjuni! We’re thrilled that you found our chocolate both delicious and luxurious. We understand that our creations are a premium experience, and we hope that every bite makes it a truly special indulgence. Your enjoyment and appreciation mean the world to us! Stéphanie Pascal | zChocolat Customer Service Team Leader
When initially creating an account and entering my address, the concept of sending the order to a different delivery address did not seem possible. After a few tries, specifying a delivery address was allowed. It also was not obvious the orders would be shipped from France. In the end the recipients of the orders enjoyed the gifts!
Thank you for your feedback Sandra! We appreciate your kind words regarding the account creation and delivery address process, and we’re glad everything worked out in the end. We’re delighted to hear that the recipients enjoyed their gifts, thank you for choosing us, and we hope to assist you again! Alejandra Sevillano | zChocolat Customer Service Assistant
Thank you for your review and for sharing your positive feedback. We are delighted to know that you enjoyed our chocolate. It is always rewarding to hear that our products meet your expectations, and we truly appreciate you taking the time to let us know. Edward Sergeant | zChocolat Customer Service Assistant
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