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Health & Medical

Zenni Optical

203 reviews

4.5203 reviews
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About Zenni Optical

Data updated
Website
www.zennioptical.com
Category
Health & Medical
Location
United States · Novato
Status
Unclaimed
Last 12 months
203 reviews
Replies to negative
91% (20/22)
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Is Zenni Optical legit?

Zenni Optical (www.zennioptical.com) has a 4.5 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. 86% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 91% of negative reviews. Last updated 2026-08-10.

What people say

R
RaymondB · 2 reviews · Verified · Experienced 2026-07-04 ·

Great for Rx sunglasses!

I typically get my prescription sunglasses from Zenni. I can always find fun frames that meet my specs and they are almost always well made.

Reply from Zenni Optical2026-08-03

Thank you for your wonderful review, Raymond! We are so happy to hear that you consistently find fun and well-made prescription sunglasses that meet your needs. We truly appreciate your kind words!

E
Erica Cramer · 6 reviews · Verified · Experienced 2026-04-20 ·

Easy and Fast

Love the selection

Reply from Zenni Optical2026-08-03

Thank you for your review, Erica!

D
DOUG G · 1 review · Verified · Experienced 2026-07-02 ·

I was reluctant to place an order…

I was reluctant to place an order online but the selection process was easy and the quality was excellent. I will be ordering from you again.

Reply from Zenni Optical2026-08-03

Thank you for your review, Doug! We are so pleased to hear that you found the selection process easy and that the quality of your order was excellent. We look forward to your next order!

T
Tasha House · 1 review · Verified · Experienced 2026-06-27 ·

They know what they are doing!

The only company that got my glasses prescription right! I had much frustration with 3 other companies that could not get the glasses right even when given another chance. Zenni got my glasses right the first time. Good quality. Good prices.I will be ordering from them in the future.

Reply from Zenni Optical2026-08-03

Thank you for your review, Tasha! We are so happy to hear that we were able to get your prescription right on the first try after your frustrating experiences elsewhere. It's wonderful to know you appreciate the quality and prices, and we look forward to your future orders!

c
customer · 2 reviews · Verified · Experienced 2026-06-26 ·

good prices for glasses

good quality glasses for a low price. Fast shipping

Reply from Zenni Optical2026-08-03

Thank you for your review. We're so happy to hear that you're pleased with the quality of your eyewear and our affordable prices! We also appreciate you acknowledging our fast shipping. Thank you for your wonderful feedback!

我的镜片被划伤的程度小于……

我的镜片在收到后不到两个月就被划伤了。 Zenni 不想更换它们。相反,将责任归咎于我,而不是承认这是一个有缺陷的镜头。我也非常爱护我的眼镜,所以看到划痕我很震惊!

订购相当简单,价格是…

订购相当简单,价格非常好,质量也很好

Reply from Zenni Optical2026-08-02

Thank you for your review! We are absolutely thrilled to hear that you found the ordering process simple, our prices good, and the quality to your satisfaction. We always strive to provide an excellent experience for our customers.

很棒的经历!

我担心在没有先试戴的情况下眼镜是否合适。但我使用脸部测量工具,眼镜结果很完美!将技术与客户服务相结合,非常棒!

Reply from Zenni Optical2026-08-02

Thank you for your review, Daniel! We are so happy to hear that our face measurement tool helped you find the perfect fit for your new glasses. We're glad we could provide such a seamless experience by combining technology with excellent customer service.

成本效益高,而且它们很棒!

Reply from Zenni Optical2026-08-02

Thank you for your review, Karin! We are absolutely thrilled to hear that you found our products to be so cost-effective and great! Providing excellent value and high-quality items is exactly what we strive for, and your wonderful feedback means a lot to our team!

我爱泽妮!

这么多实惠的款式可供选择!还有许多很棒的镜头可供选择。服务和交货都非常快。他们完美地满足了我的处方,而且质量非常出色。从 Zenni 订购的唯一困难部分是尝试决定选择众多镜框样式中的哪一种!我爱泽妮!

Reply from Zenni Optical2026-08-02

Thank you for your review, Brenda! We are so happy to hear that you appreciate our wide selection of affordable styles and great lens options. It's fantastic that you found our service and delivery fast, and that your prescription was filled perfectly with outstanding quality. We understand that choosing from so many great frames can be the hardest part, and we love that you enjoy Zenni!

客户支持

客户支持非常注重细节,并确实努力解决问题,以获得令人满意的结果。

Reply from Zenni Optical2026-08-01

Thank you for your review, Diane! We're so pleased to hear that our team was able to provide you with such a positive and helpful experience. We always strive for satisfactory resolutions!

是否有被扣留资金而未发货的情况...

是否有任何扣留资金并且没有向我运送产品,然后他们行使作为商家的权利取消我的订单,因此大坏公司接纳了一名学生并且不发送订单。 Zenni 的两个人也向我提供了错误信息。

Reply from Zenni Optical2026-08-01

Thank you for your review! We're sorry to hear about the issues you experienced with your recent order, including the cancellation and the misinformation you received from our team members. We understand how frustrating it is to have an order canceled and to feel as though your concerns were not properly addressed. We would like to further check into this and help you resolve the issue. Please reach out to us via email at [email protected], by phone at 1-800-211-2105, via chat on our website, or on social media so we can better help you.