xTool EU

Good Services

managements and services are greats and freindly .

Xtool is an absolute game-changer

Xtool is an absolute game-changer! From the order process to the creation of the first items, everything feels incredibly intuitive. The product quality is top-notch, and the user manuals are comprehensive and easy to understand. I’m a huge fan of their software as well!

All as expected

All as expected. Good products and high standard of service. Thank you and keep up good job.

GiorgiaItaly · 1 review · Experienced 2026-07-28 · Posted 2026-08-07

A 5 star review for real

A 5 star review for real. I was not able to make the new import/export system of JSON files work. I have a F2 machine on MacBook, latest version of the software installed. The AI help system provided a lot of insight but ultimately a real expert assistance was needed and I got assisted by Snyder. They were great, offered a swift and clear solution and instructions, and everything was resolved shortly. The response time was perfect as well, from the moment I started chatting with the AI assistant, to the moment I have been put in contact with Snyder, it was a matter of minutes. Thanks again to Snyder and the support team!

Never two without three

I placed an order in early August for accessories for an M1 Ultra. The order went smoothly on their official European website. However, customer service contacted me because one item was out of stock (despite only one being in stock at the time of ordering). I accepted their offer to exchange it for another model of the same product. The order arrived with a fragile item folded in half (it must have been difficult to put the product in the box the other way around), and as a bonus, I received the shipping label paper and an empty roll of tape! They really think customers are garbage! Xtool should teach their employees about recycling and customer service... It's a shame, the products are high quality, but the customer service is a disaster. Update answer (following xtool's response) : For your information, I still have not received any explanation as to why my item was folded in half, nor why I found waste inside the package. Regarding the refund, you made the unilateral decision to refund only €3.32 out of the €13.32 owed to me. You claim that the remaining amount was issued as a gift card, but there is nothing showing in my account, and more importantly, I never agreed to receive any part of the refund as a gift card. I explicitly requested a full refund of €13.32 to my original payment method, i.e. my bank card. update 11/08/26 : Customer service finally decided to refund the €10 to my bank card , more funny they asked me to change my review if I was satisfied with the result. Sorry, but you have to take responsibility for your mistakes. Especially since they offered no solution for the item that folded in half. That's disappointing.The machine products are good, but I'll let you form your own opinion in case of problems.

Costis PapadakisGreece · 3 reviews · Verified · Experienced 2026-08-07 · Posted 2026-08-07

We have 3 machines with extras from…

We have 3 machines with extras from xTool and all works great! The support is very helpful with the everyday problems, even with some additional parts that we ordered for the RA3 rotary for P2. We love xTool!

everything was great

Easy ongoing software and machine. Just plug and play system.

Easy ongoing software and machine. A nice plug and play system.

Xtool fan Forever!

Good products, reliable production, great profit margins!

The product works like in ads and much…

The product works like in ads and much better. The shippment are very safe.

Awesome products fast shipping state…

Awesome products fast shipping state off art machinery

Poor software

Poor software. Not a great product. Over priced and quality Is no Wher like the adverts. Overrated product

Fine provider of hard- and software and supplies!

FINE provider of hard- and software and supplies! GOOD: products, documentation, support, ... MINUS: frequently emails (='SPAM'!) about a new machine completely beyond my interest!

Easy

It works very, very easy

Alessandro MazzoniItaly · 1 review · Experienced 2026-07-21 · Posted 2026-07-23

I had problems with the power card

I had problems with the power card, they sent me a new one in days, keeping me always informed on every step. I am really satisfied.

I ordered a P2S bundle on 2nd June 2026

I ordered a P2S bundle on 2nd June 2026 Everything arrived quickly, apart of the actual laser I waited and waited. Then I started to get in touch with support by email, messenger, website, phone. According to their shipping policy on the website, I should have received the laser by 15th of June the latest ( Today ) Person 1: Tells me that the item will ship by the end of June ( I advised this is not possible, because I will be abroad ) Person2: Tells me that the item appears to be in stock in the UK Warehouse and he doesn't understand why it has not been shipped yet - he advised he asked a question last week and nobody comes back Person3: Tells me the item was actually dispatched on 12th of June but there was no tracking available because of the weekend. The weekend passed with absolutely no info Person 4/5/6: Tells me they are escalating this to the " relevant department " - after that I cannot hear anything from anyone I ordered this item 2 x weeks ago, and paid £5000 for this and I have no idea if it has been dispatched, or if it will be dispatched or if I will even receive it Once you send them a message, it takes ages for someone to come back ( usually 24 hours ) - and please do not mention about the " China time zone " - I have messaged you in the morning, in the afternoon and in the evening. It's always the same thing Apparantely they have lots of marketing going on, including AI chatbots which are making it looking like you are chatting with someone 1. The experience is HORROR so far. You should not be allowed to sell in this manner ( especially when you are selling items worth THOUSANDS of pounds ). The customer support is literally 0 ( ZERO ) 2. I can only imagine the experience being exactly the same in case the customer has a Warranty issue ( especially after I also paid for the " after care " ) I am close to file a chargeback after all of this, as I am not sure if this is right, and I'm not sure I want to risk to have the same experience in case the machine: - has warranty issues - will arrive damaged Because in such a situation I will end up with a unusable machine worth £5000 waiting weeks / months for someone to sort this out. After doing my research regarding this machine I came to a conclusion that it's a " fancy" laser But I also seen the downsides: - it can have quality issues to some - there are tons of Youtube influencers paid to review this product in order to convince others like me - the customer support is the worst experience you can have when ordering a product - and I can confirm this now The only reason why I ordered it is because I was hoping to be one of those lucky ones where everything was going smooth - apparantely I was wrong I will only revise this feedback if I will start to see some movement with the product and it will arrive in time, safe, and UNDAMAGED ( because I really don't want to rely on the customer support after that....apparantely there is almost 0 support ) I am also in touch with another uk buyer who ordered the item on the same day as myself. In he's case you are blaming the courier....but in actual fact, the item is not even shipped Please note: The review is not because I am frustrated ( but I am a bit after all of this ) - the review is for all of the other buyers. !!! THINK TWICE BEFORE MAKING YOUR PURCHASE !!! - there is a very high chance you will go through the same thing. Make the purchase with a credit card so you can make a chargeback in case you have issues !!! You should NOT be allowed to sell in this manner, especially such expensive pieces of kit ! The customer experience is as important as the actual kit and you clearly have issues on this side, big ones. Most likely you will reply now, asking for the ticket number ( as you did with other real people who reviewed you ), promising you will " have a look into this " - not sure this will be the case

Great service

I have an Xtool Apparel printer and there was a minor technical problem. But thanks to Xtool's good and fast service, it was resolved quickly. Truly a top supplier with great service.

DXYacht DirectorSpain · 3 reviews · Experienced 2026-05-15 · Posted 2026-05-15

Top-tier tech and outstanding support

Top-tier tech and outstanding support. 10/5 The Xtool F2 Ultra is an exceptional precision tool for high-end professional work. Despite a nightmare experience with FedEx (0/5)—who provided false delivery reports—Xtool’s management intervened professionally and compensated me with a €150 gift card for the trouble. I highly recommend xTool for their commitment to both product quality and customer protection.

the hunterBulgaria · 1 review · Experienced 2026-04-16 · Posted 2026-04-16

Exceptional Support and Professionalism…

Exceptional Support and Professionalism – xTool Really Cares! I want to share my experience with xTool's customer support, which has been nothing short of amazing. I initially purchased a refurbished machine that unfortunately arrived with some issues and wasn't working correctly. Despite the initial setback, the support team handled the situation with incredible professionalism: Replacement: They replaced the faulty unit with another one that is indistinguishable from a brand-new product. Refund: Since there was a price drop on the website during this time, they proactively refunded a significant portion of my purchase price to match the discount. Extra Bonus: To top it off, they provided me with a €50 discount voucher for my next purchase. The service was extremely attentive and fair. Even with the time zone differences, every single question and issue I had was resolved. My advice to anyone facing an issue is to just be patient—the team is reliable and will make things right. It’s rare to see this level of customer care these days! I highly recommend them!

xTool - Fair and generous policies that give customers confidencere designed to be…

xTool machines are designed to be user-friendly, but at the same time they are highly advanced and really push the limits of what is technically possible in this segment. When you operate at the forefront of technology, it is almost inevitable that challenges can arise. What truly stands out with xTool is how they handle those situations. They clearly understand this themselves and have invested heavily in building one of the best support teams on the market, backed by fair and generous policies that give customers confidence. In my case, I was supported by Cara from the xTool support team, and I can honestly say it was one of the best support experiences I have ever had. Her patience, professionalism, and structured approach made a complex situation much easier to handle and ultimately led to a good resolution. 😊👌 If you are considering xTool, you are not only getting an advanced machine, but also a company that stands behind its products and takes customer support seriously.