Easy purchase
Easy purchase great support
About Yoho Mobile
Data updated- Website
- yohomobile.com
- Category
- Travel & Vacation
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 15 reviews
- Replies to negative
- 28% (12/43)
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About this business
Yoho Mobile provide overseas data communication service that allows you to purchase and use eSIMs from 195 countries around the world.Troublesome procedures and settings in foreign languages are unnecessary. cheaper than rental wifi, and easier to use the internet overseas than sim purchased locally.100% Money-Back GuaranteeIf your eSIM doesn't work, we will return your money.eSIM data plans are a new technology, and we want everyone to try it, but we know that it can be complicated. That's why we stand by our 100% Money-Back Guarantee: if you can't use our service, or our eSIM data plans don't work for you, we will return 100% of your payment. Simple as that.
Written by the business, not verified by us.Is Yoho Mobile legit?
Yoho Mobile (yohomobile.com) has a 4.2 out of 5 rating on OK.one, based on 249 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 80% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 28% of negative reviews; 15 of them were added in the last 12 months. Last updated 2026-10-24.
What people say
Very Good support
I received an excelent support from Yoho Mobile. It was very easy to buy the e sim on The site and i Will use it more times.
I recently used the unlimited plan…
I recently used the e-sim option in US and it was fantastic, used for gps, streaming and browsing and hardly had any network issues. I was worried at first that not much reviews and new company but all of that changed thru customer service and the product i got. I had really good time in US while staying connected, received 5g reception with T-mobile even thought product said to include 4g. definately recommend their unlimited plan option
Most valuable eSIM in the market
No issue at all for my 30 days Asia trip and the customer service is really reliable. They really trying to provide the service with this amazing price!
Convenient
Just buying the eSIM online and activating it by scanning the QR code was really convenient. Also when I had a question, I received a reply via a-mail within minutes which resolved my issue. I am happy with the product.
The processing time takes forever
The processing time is taking so long. I was already charged but no QR code received yet (says in the page it will take "under a minute"). I moved from mobimatter esim because the esim I'm looking for is very much cheaper than what Mobi offers. This is a first experience and it's not looking good. Received a reply via email from support and they gave me a 3GB QR code in the meantime while they work on the QR code which apparently got into some issues, hence the 4 stars. Could be perfect 5. Update: received the QR code after 2 hours. Will be 5 stars for now until the actual experience with the esim is complete.
Excellent- Easy to use, great service
Excellent- I used it in Singapore, Malaysia and Indonesia without issue.
Connection intermittently stopped
I bought your esim before visiting Japan. It was ok for first few days and suddenly stopped working for a day or two. After that issue, it worked fine until yesterday. I don’t know when the connection is back. Also, there is no place to check the data usage and it’s not a great experience.
Reply from Yoho Mobile2023-05-15
Dear valued customer, Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience you experienced with our eSIM service during your visit to Japan. We understand that the sudden interruption and lack of information regarding data usage have negatively impacted your experience, and we genuinely appreciate your feedback. We would like to assure you that we take this matter seriously and are currently investigating the root cause of the service interruption you encountered. Our team is working diligently to identify and resolve any technical issues to prevent such occurrences in the future. Furthermore, we understand your frustration and would like to make it right for you. We are more than willing to provide you with a full refund for the eSIM service you purchased. We apologize for any inconvenience this may have caused during your trip. To proceed with the refund process, we kindly request you to contact us directly with your account details. We would appreciate the opportunity to assist you further and make amends for the inconvenience caused. Once again, we sincerely apologize for the disruption in service and any inconvenience it may have caused. We value your feedback and will use it to improve our services for all our customers. Thank you for your understanding, and we look forward to resolving this matter to your satisfaction. Best regards, Yoho Mobile Support Team
Received my refund.
The Internet connection is ok. You just cannot see your remaining data anywhere. Prices are cheaper than anywhere else. //Changing my review and rating. They actually indeed got in touch and refunded me, even though my esim was working ok overall.
Reply from Yoho Mobile2023-04-02
We love to hear from our customers and this allows us to improve and serve better. What you have mentioned is clearly unacceptable and we will immediately initiate an investigation and get back to you with the results. We will offer you a full refund for this experience and invite you to use our products again for free. Hope that we can redeem your impression. May I have your order number and email address, which will be very helpful for the refund and contact. Once again, thank you for taking the time to provide your valuable comments and I look forward to hearing from you.
Does anyone know how to check the…
Does anyone know how to check the remaining gb? Esim is for SE Asia. I have sent 2 mails but no answer
Reply from Yoho Mobile2023-03-28
Dear Dimsa, There are some special offers for esim in Asia, because of contractual and legal reasons with the operators, you need to send a manual email to [email protected] Check your traffic. Most European, US esim are not affected by this. We apologize for any inconvenience caused and we hope that you will give us another chance to serve you in the future.
No phone number and overall rather slow connections.
You can't get a phone number. And the connections in Thailand and Vietnam were slow.
Reply from Yoho Mobile2023-03-28
Dear Son N, We have marked that we only support data packages and do not have a phone number available, in the meantime, if you experience a bad experience, you can always contact us to [email protected] and our customer service team will be happy to solve your problem! We apologize for any inconvenience caused and we hope that you will give us another chance to serve you in the future.
Good！
The connection was good!
Seamlessly !
no problem at all
no problem at all, working very well
The internet is just unacceptable
The internet is just unacceptable, takes for ever to send a message and it’s extremely slow!
Reply from Yoho Mobile2023-03-28
Dear Alejandro Florez Hernandez, Would you like to send your order information to our [email protected], I believe our customer service team will give you a satisfactory answer. We apologize for any inconvenience caused and we hope that you will give us another chance to serve you in the future.
I bought an eSIM for SE Asia
I bought an eSIM for SE Asia. It worked great in Vietnam, but it is not working in Thailand. I contacted the help desk and they were very helpful in resolving this.
Card works but it's roaming
The SIM works and was activated. I was only confused with the fact that it was a roaming card connecting to Taiwanese network, and not a native card in the country I purchased it for (Japan). Fortunately, the support reached back to me quickly and refunded my purchase. A very good customer service experience. Thank you
Yoho Mobile Review
I'm generally very pleased with Yoho Mobile. The have good pre-sales and post-sales support via Facebook Messenger. Responses generally only come during Singapore timezone though. Pros: Product can be activated outside region (and it even connects outside the data region). Data usage only starts when you're in the eSIM's region (this wasn't clear in the FAQ; had to get this manually answered). Cons: Had to reach out specifically to them to get the QR code for this product. They were updating the back end so I never received the QR code within the estimated time. No integrated mobile app to track data usage. Network coverage for eSIM really depends on the network provider. Had no issues in Singapore but coverage in Malaysia and Indonesia depended on the area I was in. Product: South East Asia eSIM – 5 GB 15 Days
It was NOT great! - but customer care WAS!
It was NOT great! BUT - THE POST PROBLEM CARE WAS 100% At first the esim provided did NOT work at all, and caused a lot of problems. It was terrible! But after complaining - I was re-imbursed (for the price of the Esim) and received - and accepted, an apology. - have hopes that it will work better next time...
Reply from Yoho Mobile2022-12-07
Dear Customer, In fact, we have a 100% refund policy, if you have any questions, you can reach out to our customer service, you can provide us with your email, and we will refund you 100%. I just checked with our team, all of our eSIMs are currently delivered, could you please provide your email, would you like to contact our customer service for further communication? Thank you
Amazing service
Amazing service, recommend! They had a problem in the web site, fixed it really quickly and gave me extra 2 Gb
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