ZOE

1st Class Service

Just had help from Zoe with cancelling my subscription and the service was great. Got an instant reply and agent talked me through whole process. 10/10!

Useless

This app is about as much use as a chocolate teapot. I expected an app where I could track my food intake and get feedback about improvements I could make. Took me nearly an hour to add my three meals (no snacks) for one day - I got some scores but no idea what I was aiming for. The only suggestion was to eat chia seeds (the ones in the mixed seeds apparat don't count) confusing and clunky - I will be cancelling after only 3 days.

The reply to my question was answered…

The reply to my question was answered promptly and was very helpful. Although, putting the answer in to practice was a bit more tricky due to the apps lack of ease of use.

Excellent customer service.

Excellent customer service. Very prompt, friendly and efficient response

Hillary Hust-BarberUnited States · 1 review · Experienced 2026-07-03 · Posted 2026-08-07

The support team quickly and accurately

The support team responded within minutes of my inquiry and my questions were answered clearly and concisely.

Jessica OsterlohUnited Kingdom · 8 reviews · Experienced 2026-08-06 · Posted 2026-08-07

Don't get stuck in subscription nightmare

I tried the Zoe daily 30 on a trial. Unfortunately cancelled too late so now have 4 months of something i don't want at an exorbitant price that i cannot return even though packaging not even touched and nothing is used. Customer service will accept no returns. This is unbelievable. Total rip off. I would not recommend getting stuck in this trap. Ppl should be allowed to change their minds without penalty.

Quick and courteous response

The answer I got wasn’t what I wanted but fin was helpful and explained everything clearly.

Very, very clever

Very, very clever. I am a big fan of the Zoe team however I was a little bit sceptical about this app. Something clicked when I listened to Sarah’s short video on mindful eating (if they were going to tell me to meditate between mouthfuls I was binning the free trial). I really started to think about what I was eating and why. I’d got into the habit of eating when I wasn’t hungry, eating because my husband was snacking & even eating things I don’t particularly like, like ice cream (now swapped for dark chocolate). I wanted to loose some post menopausal weight and I have. I’ve held off writing a review until I really started seeing results. I’m now on day 80, I’ve lost 4 definite pounds, my aim was 7, I’m not looking for a quick fix, I wanted a lifestyle change. I visited Germany recently & ate cake every day for 9 days & still came home a little bit lighter. I didn’t pile up my holiday breakfast plate because I thought about whether I was actually hungry, or not, I just ate until I felt satisfied & did the same for lunch & dinner. I never skip (or lie about) putting in the app what I’ve eaten everyday, and seeing the feedback on each meal is very informative. I always thought I needed breakfast but I actually don’t, so resting my gut for 12-14 hours isn’t a problem (this wasn’t as easy on holiday) I just eat something when I’m hungry, I look at food I used to just grab because it was there but now I ask myself do I really want that? am I actually hungry? I add the Zoe 30+ supplement to my fruit & yogurt & most salads and my digestion has thanked me for it (it did take about 8 weeks for the effects to kick in, I assumed that my gut was sort of reprograming itself). My husband & I followed Prof. Tim during Covid & used the app every day, he was the adult in the room throughout, if he didn’t know something he said so & continued to work on improving his knowledge for the better. I feel that the Zoe team are all committed to improving people’s health & I have every confidence that they will update their research as & when, to improve their products. The Zoe team deserve every success. I would encourage anyone to do the free trial, see how the app works & listen to the videos.

AI chatbots :(

I don't like receiving emails from "customer service" which are actually AI - particularly when the use of AI is not clearly disclosed. I still think it's false advertising to list the gut health bars at £28 a pack of 12 when it's actually £37.

REBWUnited Kingdom · 64 reviews · Experienced 2026-08-05 · Posted 2026-08-06

Just try cancelling!" yes you receive a…

Just try cancelling!" yes you receive a 2 page document on how to cancel. I cancelled in time and was still billed £133, I'm contacting AMEX this is another website selling their wares, just like the old days selling bottles that will help you, in this case a drop of granola. Endorsed by doctors paid probably in £$ commissions. I don't mind trialling items(and paying) but they signed you automatically on to a subscription. Buyer be aware! Zoe I did contact you before this submission you refused to give me back my £133.

I find that I always get a fast and…

I find that I always get a fast and accurate response when asking Finn questions. I have also emailed in directly to Zoe and always received prompt replies. Everyone is so helpful and knowledgeable. Thank you.

Excellent support from customer service

My query began with AI which was helpful. But the support came from customer service team who were helpful and supportive. Sam chased up my order and made sure it went to the correct address Then I had an email suggesting if I had any more questions then I could email the support team. I felt the whole experience was supportive, professional and very friendly.

Good customer service

Customer service was initially processed by AI which was disappointing. When people took over it improved enormously. My issue was with the poorly designed storage container and its insecure lid. My feedback has been acknowledged and a replacement pouch has been offered.

Options provided that made me feel I…

Options provided that made me feel I was listened to and understood.

Help bot!

Having had several interactions with the help bot I was very pleased when I was passed to Sam who was able to deal with my request straightaway. They were very helpful. Thank you.

Helpful and resolved my query quickly

Facts and All Around Support

There's an all around support as part of the Zoe system that is really helpful. You have the Zoe podcasts and articles providing up to the minute scientific information about food and health, the gut microbiome tests to give you a snapshot of your own gut health, the Daily30 supplement (which is tasty), the Zoe snack bars (which are delicious and leave you feeling satisfied so your not reaching for the next bar), but perhaps the jewel in the crown is the Zoe App, which scores your meals, adding commentary as to why they are good or not so good and making suggestions for simple swaps to improve them. The App has genuinely changed the type of foods I choose and eat regularly because it (probably unintentionally) gamifies eating. In my desire to increase my score, I keep picking healthier and healthier foods, and I didn't even think I was particularly competitive. Now, after 4 months or so, I have radically overhauled my diet without any great pain and am thoroughly enjoying much healthier meals than I have ever done before. A realy success story for me.

Beware of ordering anything from Zoe…

Beware of ordering anything from Zoe !!! I have cancelled my subscription twice and with 4 bags of the product still to use I noticed they had taken £133 from my account randomly! I cancelled my card and reported the payment but it’s still gone through! They are scammers and as soon as they have access to your account they just take randomly when ever they fancy it . Do not order you will never get away !

Zoe AI support is great

Zoe AI support is great! Backed by humans as needed. And I love Zoe! Daily training meal by meal. I’m getting intuitive about improving my meal quality creation easily - with items already in my kitchen.

Brilliant customer service

Brilliant customer service. Responsiveness within a few seconds, appropriate information given, kind and polite tone of the message. My issue was resolved very quickly. Thank you. In general, love what Zoe does, I tested myself and I follow the diet advice and I feel great. My husband even more, he completely transformed himself.