ATK Gaming Gear specializes in cutting-edge gaming peripherals, including high-performance mice and hall effect keyboards.Backed by experts from China’s leading gaming media and industrial R&D teams, we combine innovation, esports insight, and premium design to deliver cost-effective gear that meets the demands of serious gamers.With over 6 million fans and years of experience, we’re committed to helping players level up their game with next-generation performance and reliability.
以上内容由商家自行提供，未经平台核实。ATK Gaming Gear（atk.store）在 OK.one 的综合评分为 3.8 分（满分 5 分），基于本站收录的 245 条用户评价，属于电子与科技分类，口碑一般。评价两极分化：69% 给出 4 星及以上，同时 25% 打了 1 星；商家回复了 65% 的差评；评价主要围绕产品、客户服务、质量。数据最后更新于 2026-10-25。
Reviewers had a great experience with this company. Customers frequently praise the affordable gaming mice and mechanical keyboards for offering exceptional quality, reliable performance, and a very comfortable design without breaking the bank. Buyers truly appreciate the responsive components, long battery life, and smooth tracking capabilities that make the hardware ideal for daily gaming sessions and office use. Some reviewers were not happy with extended delivery delays, unexpected border customs charges, and missing promotional items included in their packages. Furthermore, a few consumers noted encountering significant difficulties with customer support response times when attempting to resolve tracking or product return issues.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。The customer service was amazing Even tho I decided to get a refund on my order (it was because i just figured that i didn't need the product anymore), the experience was absolutely great with no problem, the staff where super clear with the instructions and a very friendly staff. great comapany. -Lemon Water.
Excellent service, starting to ending, no disappointment. Thanks ATK Gaming Gear!
Order process and shipping were very smoothly and i didn't even have to pay a custom fee (to Germany). Thanks a lot.
So far I have bought 3 products with ATK gaming. The most recent product I bought was the ATK Blazing Sky F1 V2 ultimate in Pearl blue. The mouse performs amazing, feels super light, and looks absolutely beautiful in the blue color. Before I had a R1 pro, which did its' job and is also an awesome product. I am very happy with both mouses, but this one will last me a long time in FPS games. I'd also like to add that I ordered this mouse at the end of the Chinese New Year Sale on the 26th and my mouse came in on the 4th of March so only a 6 day wait, which is insane considering I live in the United States. I will be buying ATK products again, and I highly recommend them! They sell only high quality products.
ATK Team, Your latest message is yet another repetition of the same vague assurances I have been receiving for months. Despite my numerous attempts to obtain a clear and truthful update, your company has consistently failed to provide accurate information, has delayed every step of the process, and has offered explanations that contradict your previous statements. At this point, your ongoing lack of transparency and the continuous stalling tactics can no longer be interpreted as simple internal delays. The pattern of behavior strongly suggests intentional misrepresentation. Please be informed that, unless a verifiable and satisfactory resolution is provided immediately, I will proceed with filing a formal complaint with the Embassy of the People’s Republic of China, under the category of fraudulent commercial conduct. This submission will include all correspondence, timelines, and documented inconsistencies in your statements. I strongly advise your team to treat this matter with the seriousness it requires. Any further evasive or repetitive responses will only accelerate the escalation process. I expect a concrete, evidence‑based update without delay.
Hello, thank you for sharing your experience. We’re sorry to hear about the difficulties you’ve encountered with shipping and customer service. To help us investigate this matter as quickly as possible, could you please provide your order number? Once we have it, we’ll look into your case and get back to you as soon as possible. We greatly appreciate your patience and are committed to resolving this issue for you.
I bought a product with them and after i while they sent me an email saying the item is out of stock. I told them that i could wait until the is Back in stock and then they can send the item. A few days later they sent me another email saying the item is discontinued and if i want to switch to another item or get a refund. I told them i want to replace for another item and how do i do it. Its been 5 days and i havent got a response. I ve sent a lot of emails and even try to call them still no response. No customer service. If they end up responding to this my order was Order #ATKGR37568
We’re sorry to hear about your experience. This is by no means the level of service we expect to provide. We sincerely apologize for the frustration caused by the mishandling of your exchange. Your replacement item, order #ATKGR37568-F2 (RS6-Ultra), has been shipped. The tracking number is https://t.17track.net/en#nums=0079350082809755201531, and you can track it online. If this was due to an internal processing error, we will ensure you do not incur any financial loss as a result. Please rest assured that we will handle this matter appropriately. Thank you for bringing this to our attention.
I have bought several ATK mice and one controller from them. The mice work perfectly and the quality is excellent. My controller had an issue after about 1.5 months – one of the back buttons stopped working. I contacted support and they handled the warranty quickly and professionally. They sent me a replacement controller without any problems. Overall I’m very satisfied with the products and the customer service. It’s good to see a company that stands behind their warranty.
I recently left a review about this company because their customer service was lacking about an order. Turns out their customer service is still lacking. After reviewing my case they talked to me about a refund which surprised me after the way they handled my order. After I sent them another email to confirm I would indeed like a refund and wanted more details about that, they completely ghosted for a week and I am still trying to get ahold of them. Unprofessional and frankly tiresome for your customers. Reply: #ATKGR36596. I don't know if your customer service team doesn't communicate with each other but we already have numerous emails back and forth but the last person replying wasn't even aware of the problem in question
Hello, Thank you for sharing your experience. We’re very sorry to hear about the difficulties you’ve encountered with your refund and our customer service. To help us look into this matter as quickly as possible, could you please provide your order number? Once we have that, we’ll investigate your case and get back to you promptly. We truly appreciate your patience and are committed to resolving this issue for you.
This is my first time buying a keyboard after 10 years of using, a friend recommended me to buy from them. When I noticed that I forgot to put my unit number so I contacted them and emailed about my situation hoping they would do something to change it before they shipped out and end up waiting so long for them to respond and still no answer till this day about my shipment address change. I even send a complaint email to them and yet no respond or answer from them. I felt like I got scam, my order number: #ATKGR37550
Hi, We sincerely apologize for the unpleasant experience you’ve had. After reviewing the situation, we identified an issue with the customer service handling of your case. This has been taken very seriously internally, and appropriate action has been implemented. Regarding your order #ATKGR37550 and the address update request, I have already escalated the matter to our logistics team for urgent assistance. As soon as we receive any updates, we will inform you immediately. Please rest assured that we are actively working on your case. Thank you for your patience, and again, we truly apologize for the inconvenience caused.
Ordered many times without problems until lately. The refund process was quick and easy. Would trust and order again.
Quick delivery great product great software
I ordered a mouse and it never even arrived. I complained to their customer support and I kept getting AI answers where they check with logistic team. I waited over a month for no updates. Would not recommenced, go with a safer option. Update: I made a support case as requested and it's just as useless as the first time. My order number is ATKGR31272
Hi, We’re very sorry to hear about the trouble you’ve experienced with your order. Please accept our sincerest apologies for the delay. Could you kindly provide your order number and send it to our dedicated support email at [email protected] ? We will investigate the issue and check if the order was not processed or if there was an issue during shipping. In many cases, orders are delayed due to missing or incorrect information, such as an incomplete address or missing postal code. If you need assistance with any details, feel free to reach out to our customer service at [email protected]. We appreciate your patience and hope to resolve this matter quickly.
Really scummy company with unethical customer service. I tried to order something because of the chinese new year sales discounts and they told me processing of the order would be stopped until the 19th. On the 16th i tried to cancel my order and someone called Jasmin told me that it had been cancelled. Then a few days later I see that my order was dispatched and she did not in fact cancel my order meaning I couldn't get my refund and now if I do want one they tell me to return it therefore I would have to pay additional shipping for it. Scummy... In reponse to your reply : the order number is #ATKGR36596
We’re very sorry to hear about your experience. This is certainly not the level of service we aim to provide. There may have been a miscommunication during the holiday processing period, and we sincerely apologize for the frustration caused. Could you please provide your order number so we can review the case in detail? If this was due to an internal handling error, we will make sure you do not incur any loss. Please rest assured that we will take care of this properly. Thank you for bringing this to our attention.
I recently bought the ATK Blazing Sky GHOST and a keyboard for my office. Unfortunately, I did not notice that the Blazing Sky was in backorder and I paid for express shipping. I had to email ATK Customer Service and it was a very ease experience. They answered all my concerns and they were fast on the response. Will recommend buying from this brand.
Very good gpx clone only bad issue was trying to the 8k dongle was confusing to connect to and some I managed to connect to it other than that no issues
Website not working properly. Support was chaotic and extremely slow to find a solution... which never came... I really felt like they didn't want to sell their products and I just wasted my time.
Products are great and the support too! Fast responses too!
good value, generally very good
Clear communication about issues; Time to awnser varies. Overall satifsied with the customer support provided on the websiste.
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